BOOSTER SEO & IMAGE OPTIMIZER
Booster SEO – All-in-one SEO & Image Optimizer Shopify App
Rating
4.8
feedback
4,223
chart
#343
All reviews
Review RSS Feed
Jan. 2, 2025
I installed the Booster SEO app on my Shopify store, but my experience with their support has been frustrating. I've been trying to get help through their 24/7 support for several days now, but the issue remains unresolved. A Tier 2 agent even requested access to my store but never logged in to address the problem. Booster SEO provided me with a ticket number, assured me that my issue is a top priority, yet here I am still waiting with no resolution in sight. As a Shopify user, I rely on apps like Booster SEO to function efficiently, but this lack of support is incredibly disappointing. I hope this post helps bring attention to my unresolved issue and leads to a timely resolution. #ShopifyApps #CustomerSupportFail #BoosterSEO #SmallBusinessHelp
Hi Falicia, Thank you for sharing your feedback, and I sincerely apologize for any frustration or inconvenience caused. We strive to deliver exceptional support, and I regret that your experience fell short of your expectations. I want to clarify the steps we’ve taken regarding your issue. Upon receiving your message on December 30, we immediately escalated your concern to our Tier 2 team, and our engineering team has been actively investigating the issue since. This specific problem appears to be related to unique elements in your store’s theme and recent Shopify platform updates, which have impacted certain app functionalities. Resolving this requires careful coordination with Shopify and thorough testing to ensure compatibility and prevent further disruptions. We’ve also sent you an email providing detailed updates, outlining the investigation process, and confirming the steps we are taking to address this issue. Please rest assured that resolving this remains our top priority, and we are committed to keeping you informed every step of the way. If you have any additional questions or require further assistance, don’t hesitate to reach out. Thank you for bringing this to our attention—it helps us improve and better support merchants like you moving forward. Best regards, Pat Booster SEO Tier 2 Support
Jan. 2, 2025
Izzy was very helpful and super fast! Thank you!
You're very welcome! We're so glad our support was helpful and fast. 😊 - Kevin & Booster SEO Team
Jan. 2, 2025
Alex was extremely helpful, site verification was straight forward and easy to do.
Thank you for the great feedback! We're so glad to hear that the site verification process was easy and that our support was helpful. 😊 - Kevin & Booster SEO Team
Jan. 2, 2025
Jon is very helpful and quick to respond, i am starting the trial and will update my review once i have had some time to use the app.
Thank you for the feedback! We're happy our support has been helpful and quick. Enjoy exploring the app, and we look forward to hearing your thoughts after you’ve had some time to use it! 😊 - Kevin & Booster SEO Team
Jan. 2, 2025
Very good app and supportive customer service.
Thank you! We're glad you're enjoying the app and had a great experience with our customer service. 😊 - Kevin & Booster SEO Team
Jan. 2, 2025
I am still discovering the app...
Thanks for sharing! We're excited for you to explore the app. Feel free to reach out if you need any help along the way! 😊 - Kevin & Booster SEO Team
Jan. 2, 2025
EJ was very kind, knowledgable, and helpful! Thank you so much for a seemingly easily verification process!
Thank you for the kind words! We're so glad to hear the verification process was easy and that our support team was helpful. We’re here whenever you need us! 😊 - Kevin & Booster SEO Team
Nov. 30, 2025
Very easy to get assistance and also to set up. Information supplied was easy to follow. Thank you Therese for your help.
Thank you for the wonderful feedback! We're happy to hear the setup was easy and the information was helpful. We're always here to assist you! 😊 - Kevin & Booster SEO Team
Jan. 1, 2025
Super fast support.
Thank you! We're glad to hear you had a fast experience with our support team! 😊 - Kevin & Booster SEO Team
Jan. 1, 2025
Dec. 31, 2024
good
Thanks for the feedback! We're glad you're happy with our service. Let us know if you need anything! 😊 - Kevin & Booster SEO Team
Dec. 31, 2024
Jon was very informative, response very fast, and helpful.
Thank you for the great feedback! We're so glad to hear our responses were fast and helpful. 😊 - Kevin & Booster SEO Team
Dec. 30, 2024
Good experience and easy to use
Thanks for the feedback! We're glad to hear you had a good experience and found the app easy to use. 😊 - Kevin & Booster SEO Team
Dec. 30, 2024
Great customer service!
Thank you! We're so glad you had a great experience with our customer service! 😊 - Kevin & Booster SEO Team
Dec. 30, 2024
Just starting, but it's so easy to use and excellent customer service.
Thanks for sharing your experience! We're glad you found the app easy to use and enjoyed our customer service. Looking forward to supporting you as you get started! 😊 - Kevin & Booster SEO Team
Dec. 30, 2024
Quick setup and assistance. Looking forward to using the app.
Thanks for the feedback! We're glad the setup was quick and easy. Enjoy using the app—we're here if you need anything! 😊 - Kevin & Booster SEO Team
Dec. 30, 2024
Great service
Thanks! We're glad you had a great experience with our service! 😊 - Kevin & Booster SEO Team
Dec. 29, 2024
Great app and service. Rain- you are amazing. Thank you!!
Thank you so much for the kind words! We're thrilled you're happy with the app and service! 😊 - Kevin & Booster SEO Team
Dec. 29, 2024
very professional and helpful
Thank you! We're happy to hear you had a professional and helpful experience! 😊 - Kevin & Booster SEO Team
Dec. 29, 2024
Chat support was really helpful and I look forward to using this app for growing my small business.
We're so glad our chat support was helpful! Best of luck with growing your business—we're excited to be part of the journey! 😊 - Kevin & Booster SEO Team