Kaching Bundles App & Upsells

NEVER INSTALL THIS APP I REPEAT NEVER!! I installed this app on two occasions and after each time i ended up with a malicious code that was redirecting my traffic somewhere else. NEVER USE THIS APP AND NEVER GIVE THEM PERMISSION TO ACCESS YOUR ACCOUNT. I GAVE PERMISSION TO ONE OF THERE REPS AND A DAY LATER 70% OF MY LINK CLICKS DISSAPEARD MEANING FOR EVERY 100 LINK CLICKS I ONLY GOT 30 LANDING PAGE VIEWS. THE FIRST TIME I DIDN'T KNOW ITS BECAUSE OF THIS APP BUT THE SECOND TIME THIS HAPPEND I CONNECTED DOTS.

Extremely disappointing customer support. I was assisted by leva, she was telling me to use ching for customization even though I explicitly mentioned that ching does not help with changing custom CSS that was previously written by the other customer support member of kaching. In the end she decided to drop the ticket open and not answer the querry.

The widget itself works well — conversion and rounding across our six markets are correct. Support is the problem. First ticket: I reported a currency issue and was told it wasn't on their side. That turned out to be true, but no one helped me find where it actually was. I diagnosed and fixed it myself. Second ticket, and the reason for this review: I asked whether the currency symbol could be changed — CAD, AUD and NZD all render as a plain "$", identical to USD. Their AI assistant confidently told me to edit the currency format inside each market in Shopify. That setting does not exist. It then pointed me to a store-wide format field that only applies to the base currency — following that advice would have shown "CA$" prices to my US customers and changed nothing for Canada. On a live store with a campaign running, that is not a harmless mistake. I then asked for a human. The message was read hours ago. No reply, no way to close the conversation or escalate it myself. If your customers run paid traffic, you know what an unanswered ticket costs.

I do not recommend this app. We are up to over 100 orders where the wrong size variant was forced on the customer when they chose the bundle. Their help team was extremely unhelpful in resolving the issue, meanwhile we are out several hundred dollars in return shipping expenses and customer service issues.

kas, açıkça belirtmek istiyorum: Bana yardımcı olunmuyor ve sorum sürekli başka bir konuya yönlendiriliyor. Ben koleksiyon eklemeyi veya değiştirilebilir ürünlerin nasıl kullanılacağını sormuyorum. Bunları zaten biliyorum. Size defalarca aynı koleksiyondan 2 farklı ürün seçilmesini ve yalnızca 2. ürüne sabit 300 TL indirim uygulanmasını istediğimi açıkladım. Buna rağmen bana tekrar tekrar koleksiyon ekleme işlemini anlatıyorsunuz. Bu, sorduğum sorunun cevabı değil. Ayrıca ilk olarak bana “Ürünleri tek tek eklemeniz gerekiyor” denildi. Daha sonra koleksiyon eklenebildiği ortaya çıktı. Bu açıkça yanlış yönlendirmedir. Bir işletme sahibi olarak ücretli bir uygulamanın destek ekibinden doğru ve teknik bilgi bekliyorum. Aynı şeyi tekrar tekrar açıklamak zorunda kalmam kabul edilebilir değil. Şimdi sizden net bir cevap istiyorum: Aynı koleksiyondan 2 farklı ürün seçtirip, 1. ürüne normal fiyat, 2. ürüne sabit 300 TL indirim uygulamak Kaching Bundles ile mümkün mü, değil mi? Mümkünse: Bana hangi ayarları kullanacağımı adım adım gösterin. Mümkün değilse: Bunu açıkça söyleyin. Lütfen artık bana koleksiyonun nasıl ekleneceğini anlatmayın. Soruma doğrudan cevap verin. Bu şekilde devam eden yanlış yönlendirmeler nedeniyle ciddi şekilde zaman kaybediyorum. Sorunum çözülmez ve tarafıma yine alakasız cevaplar verilirse, uygulama hakkındaki deneyimimi ilgili platformlarda ve gerekli şikâyet kanallarında paylaşacağım. Konunun yetkili bir teknik destek sorumlusuna aktarılmasını talep ediyorum.

repeated issues with discounts not being applied on my site, the first time i reported it i got fed up chasing them, then it was quietly forgotten about. Then a couple of months later i started getting angry emails and phone calls due to discounts not being applied. Same again i keep chasing but keep getting fobbed off by them. Another angry email today from one of our long term customers trying to place an order that should be £600 but due to kachings lack of interest in fixing the issues, the system is trying to charge my customer over £3000. Their lack of interest is unbelievable, time to find an alternative solution!

Es una aplicación usurera, cambia drásticamente los valores de la facturación mes a mes.. de repente terminas pagando facturaciones de 60 dólares, tres veces lo de la misma suscripción de shopify.. en el servicio al cliente, no la recomiendo

IEVA was very unhelpful. Not happy at all. Asked her a question and just sent me a form for me to figure it out. When I asked if she could help a bit more like the people at my subscription app she just didn't reply

customer service response times went from 10 mins to now minimum 30 and ive been waiting 3 hours for a response, idk whats wrong. Not an isolated case, this has happened on back to back days withdifferent chats different agents etc. where I have had to wait hours for a response, I think they laid off some people and as a result the cs is getting horrible, please fix this kaching team!

UYGULAMA ÇOK ABARTI PAHALI.

they got out of their mind. it started with maxium 59,99 per month. now it is up to 300 per month. are they crazy?

Paulius did a great job(super fast) fixing my styling issue on mobile. Great app and support. Edit: For the last couple of days I started seeing some issues, where I had orders with bundle ID, but free gift was not added to the order, I thought just a bug. But now I had some messages from customers that the gift shown on the product page was shown with the full price. I did some testing myself and noticed weird inconsistencies with language selector - pick EN doesnt show the bundle, pick NL shows the bundle, pick EN again - doesnt show the bundle, pick NL again - doesnt show the bundle....Reached out to customer support, but it was giving me articles how to fix sold out issue, even though my products are not sold out.

incorrect reoccuring total

this app takes my upsells from original price not sale price

no me gusto la app

tiene problemas al realizar la compra

They made another issue while they were working on my feedback and didn't reply for a few days. Bad experience!

Some of the support team is really great but some rather argue instead of providing help or solutions especially leva, rather argue for 20min that increase one font in the code