Bundle Builder
Custom Bundle Builder - Boost Sales & AOV with Discounts
Rating
4.2
feedback
342
chart
#1,259
All reviews
Rating Breakdown
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Sept. 20, 2021
Appalling support. I have had no products displayed on my website for 8 days now. Reported the issue 5 days ago and still nothing has been done. I am loosing a fortune and probably a lot of customers. NOT AT ALL HAPPY !!!!
Hi there - thanks for taking the time to leave a review. I appreciate how frustrating it can be when your bundles aren't working - however, I can see our support team have fully resolved this problem for you, after identifying some Javascript errors on your theme which were preventing the app from functioning. We're a small team, based in the UK, operating Monday-Friday - if you need any other help with the app, please don't hesitate to let us know.
Sept. 20, 2021
Was initially quite satisfied with the app's functionality, but the app's server crashed right on our launch date and the app wasn't functioning for more than an hour. We received an intimation after we wrote to them to check what was wrong. But some of my earlier support requests were still unanswered. Adam from the support team was helpful, but overall the responses aren't quick enough.
Thanks for taking the time to update your review - we really do value all feedback. Unfortunately, our server did experience some downtime, but the team worked to get this up and running as soon as possible. We're a small team, based in the UK, so our timezones may not always overlap - however, we're always here to help, and I can see Adam has resolved your stock location query - let us know if you need anything else!
Sept. 1, 2021
I really like the app. Very responsive support team that have helped me a great deal. Highly recommended.
Thanks so much for your review - I'll make sure to pass this on to our support team! I'm so glad they were able to help with your bundles - we'll be more than happy to help with anything else you need! Thanks again, and we look forward to speaking to you soon!
Aug. 26, 2021
We have used Bundle Builder for many years, their customer service has always been fantastic and they have been quick to help us if we ever have an issue. Would highly recommend. Thank you
Thanks so much for taking the time to leave a review! I love how you've used Bundle Builder, to let customers build their own personalised wardrobe edit! If you need any help at all, just reach out to the team, and we'll be happy to assist!
Aug. 30, 2021
After a lot of testing they have taken the time to help us, respond quickly and find a solution that works well in our shop. I don't think the multi SKU bundle will work well with many themes but we are happy to continue working with them.
Thanks so much for taking the time to leave a review - we really do appreciate all feedback. I can see our support team is in contact with you at the moment to resolve the issue, and we'll make sure we stay in touch until it's sorted! If you need anything else in the meantime, just let us know by replying to that email.
Aug. 23, 2021
I use this app for my customers to create gift boxes from an assortment of sweets. I wish it had more features for this use and cost less but it still does the job better than others I have tried. The customer service is also top-notch - anytime I have a question or an issue, they help me out every time - Jess K was particularly helpful with my last issue. Highly recommend!
Thank you so much for taking the time to leave a review - we really appreciate your feedback, and we'll definitely keep working to improve the features of Bundle Builder for our merchants! If you have any other questions, just let us know, and we'll be more than happy to help.
Aug. 18, 2021
This app has been fantastic and the customer service has been outstanding. I have had a couple questions throughout the set up process and the response time has been so quick. Thank you! It has been a very positive experience.
Thanks so much for your lovely review - we really do appreciate it. Your bundle set up is looking great, and I especially love all the different notepads in there! We look forward to helping you again in the future!
Aug. 17, 2021
Excellent App and the Support help is there for you 100%, whatever your issues are ! Thanks again the Eight support team for helping me. Highly recommended this app
Thanks so much for your review - we really appreciate your feedback! I'm really glad the team have been able to support you, and we look forwards to helping you again in the future!
Aug. 8, 2021
On the positive side this app has an excellent business workflow and business value compared to other bundle builder apps. On the negative side, the support side when there is an issue is below acceptable levels. As a business owner you risk loosing customers due to the slowness of support from these guys. No one wants to see an app malfunction for a full week without getting attended to. In our case we were lucky because our store is still not live and the wait was not detrimental in this case. If these guys get their SLAs up I think we would come back to do business again. For now I do not think we can risk our business at the expense of poor tech support. Please get your game up guys and you will win my vote.
Thanks for leaving a review - we really appreciate all feedback. It looks like there may have been an issue with you receiving our last message - our Support team replied to you on 30th July, but I'm really sorry you haven't received this! I've just sent another email following up to see if I can offer further help, and I look forward to speaking to you!
Aug. 26, 2021
Alex with bundle builder was SO quick and helpful! This service is the corner stone of our online gifting service. Great app! Update* I needed help with the app and Richard N was also very helpful and got my issue figured out quickly.
Thank you for a lovely review - we really appreciate your feedback, and I'll be sure to pass your kind words onto Alex! Your 'Design a Gift' bundle looks great, and I love all of the product choices you have! If you need anything else at all, just reach back out to the team, and we'll be happy to help!
July 16, 2021
We used this app to set up a simple 1, 2, 3, purchase bundle for our customizable letter product. We received tremendous support from the Bundle Builder team to make this work for us, including mini how-to videos using our site, without the need for additional expense related to CSS or customized Template Creator work. Ultimately, the solution we arrived at works very well for us. There's a couple of tweaks we'd love to see, one being a more fully expressed "current product node" expression. The "circle" works, but this could also be paired with a greying down of the previous now unselected node. Currently, this would require CSS work.
Thanks for taking the time to review Bundle Builder - we really appreciate it, and I'm really glad to hear our support team were able to help you whilst you were setting your bundle up! I'll make sure your feedback has been passed over to our development team - in the meantime, if you need anything else at all, our support team will be happy to help!
July 13, 2021
Emailed support two weeks ago, but didn't get their response. They replied to me saying they can't receive my email and then I wrote back. There is no reply since then... I don't know why this happened as my email is totally working fine or they just don't want to help me because I'm still during the trial period...
Thank you for reaching out, and I'm sorry to hear you haven't received our email replies! Our support team have replied to your emails over the last few weeks, but it looks like there's an issue with our replies reaching you. I'm really sorry about the inconvenience - if our replies aren't showing in your Spam folder, could you please get in touch via [email protected] with an alternate email address, and we'd be more than happy to help you with anything you need!
June 21, 2021
A main aspect of our business model is offering multiple wedding services within one product -- a bundle. Using Bundle Builder has saved us an immense amount of time and manual effort. We also like that we were able to code our our own template to make it look more inline with our theme. Plus, their support has also been immensely helpful when we have an issue that arises.
Thank you so much for your amazing review - it's so exciting to hear how much of a positive impact Bundle Builder has had on your company! The work you've done with our template creator feature is incredible, and your storefront looks absolutely beautiful - if there's anything else we can help you with, please do let us know! Thanks again, and take care.
June 11, 2021
TOTAL WASTE OF TIME & MONEY - DO NOT INSTALL. Their claim that their app is "designed to work with third-party apps" is a total lie. Not suitable for multi-language stores. I spent hours on setting up the app, just to find out, that this app cannot be translated by the language app I'm using. The customer support kindly sent me a link to another translation app, which "may be able" to translate it. Only maybe, of course. Who knows if there is even an app out there which can. Long story short, the language app I'm using contacted them, because they needed some information in order to get the translation working, but Bundle Builder never replied. On my request on how to solve this problem and why they wouldn't answer the translation app, I was basically told that they do not have time for this, this is not their problem and I'm supposed to find my own solution. Highly NOT recommended.
We’re so sorry to hear you’re unhappy with your experience. Bundle Builder is designed to work with third-party apps (and is suitable for multi-language stores), but unfortunately the translation app you're using is having some issues integrating with our app. We’ve reached to both you and the language app developer, so thank you for your patience while we look into this for you.
June 7, 2021
Worked perfectly. Support responded very fast and was helpful. Did need some outside coding support to achieve the exact look and feel.
Thank you so much for your feedback! It was a real pleasure to help you set up your bundles, and don't hesitate to reach out again if there's anything else you need in the meantime. Thanks again, and take care!
June 7, 2021
Handsdown the BEST app for easy and professional product bundles! We use Mintsoft as our 3PL and I struggled to find an app that would feed through bundles until now. The support team are incredible, so helpful and knowledgable and nothing is too much trouble. Wish I found this app years ago!
Wow, thank you for leaving such a wonderful review! We're so pleased to be the best bundling app you've tried, and we're really proud of how well Bundle Builder works with third-party systems. Feel free to reach out if there's anything else you need (incidentally, our Customer Support Manager is a huge fan of your Disney collection and is especially keen to help!) - thanks again, and take care.
June 2, 2021
We tested a couple of different bundle apps and this is by far the best. Pretty easy to set up... customer support (Adam) is phenomenal. He's been very helpful to get us up and going. I highly recommend this app if you're looking to add a bundle app to your store!
Thanks so much for your brilliant review - we're thrilled to be the best bundle app you've tried out! We've passed your kind words onto Adam and the rest of the support team - feel free to reach out if there's anything else you need. Thanks for joining us, and take care!
May 26, 2021
We love how flexible this app is because we can build so many different kinds of bundles to provide more purchasing options for our customers. We've also had some very good experiences with their customer support team when we run into challenges.
Thanks for your wonderful feedback! We're so proud of the flexibility our app gives merchants over their purchase options, so we're really pleased you love it as much as we do! If there's anything else you need, feel free to pop us another message and we'll dive straight in. Thanks again, and take care!
May 21, 2021
Super useful app, adds a lot of value to the user experience! The support team is great and was able to help me as much as possible to make the app look seamless with the site. Highly recommend!
Thank you for taking the time to leave such a lovely review - it was a pleasure assisting you with your bundle page, and it looks absolutely fantastic! Feel free to drop us another message if there's anything else you need - we're only a click away. Thanks again, and take care!
May 18, 2021
muy buena app el servicio es muy bueno a nivel comercial, creo que en soporte pueden mejorar un poco su tiempo de respuesta
¡Gracias por sus comentarios! Agradecemos su paciencia y nos complace mucho que nuestro equipo de asistencia pueda ayudarlo. No dude en preguntar si necesita algo más y ¡que tenga un gran día!