Kitenzo ‑ Full Page Bundles
Kitenzo - Full Page Bundles - Boost your Shopify store's...
Rating
4.5
feedback
238
chart
#2,721
All reviews
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Feb. 11, 2021
Loving Bundle Builder! I was looking for an app to help me set up jewelry bundles in an elegant and easy to understand format for customers. The developers help me get it set up and make the tweaks necessary on the back end to make everything look seamless with my theme! Super excited to launch my bundles later in the month!
Hello Cielomar Cuevas - 5 Stars! Thank you so much for the review. Good to see you are making the most of the app and we are on hand should you ever need further support. All the best :)
Feb. 5, 2021
I needed help with a few different coding issues and they just made everything super easy. Their customer service is outstanding!
Hello FreshJax - Amazing 5 star review! A big thanks from all of the team and feel free to reach out to us anytime.
Jan. 27, 2021
Great app and very good support ! The most of our sells are done with bundles. There's a lot of options and we can customize the bundles.
Thank you for the review! Great to see you are having success with Bundle Builder. If you need any further support please feel reach to reach out.
Jan. 13, 2021
This app was the perfect solution for us and it was very easy to install. Customer service was exceptional as well.
Thank you for the 5 star review! Great to hear our solution for bundle details worked for you. Our support team pass on their thanks and it was a pleasure to assist you. All the best :)
Dec. 15, 2020
Probably the best (and only) bundle creating multiple product on app store. And the support is legendary.
Thanks so much for your 5 star review! Glad our 'Multiple SKU' option has come in helpful for you. We built it to make the day-to-day running of bundles as easy and seamless as possible, so it's great to hear it's working for you. I'll pass on your comments to the support team, please let us know if you have any further questions!
Dec. 8, 2020
This app is fantastic. It did everything I wanted and allowed me to x4 my Black Friday promotion. I can't recommend it enough. Customer support were very helpful and responsive too. I only removed it because I didn't need it at this exact moment - will use again soon.
Thanks so much for the positive review! Glad we could help out with your BFCM promotion, and if you're looking to sell using product bundling again, we'd love to have you back. Anything you need, just let us know. Thanks!
Nov. 30, 2020
DO NOT USE THIS APP if you care about good user experience and good customer support! It is the biggest sales weekend of the year and this app keeps telling customers our items are sold out when we literally have hundreds in stock. Ads running, emails going and half the people are encountering errors. Have not heard back from their support and losing sales by the minute. Very upset. When it works its great but when it doesn't, you are outta luck. Very buggy. Take heed.
Hey, we've replied to your emails, but haven't had a reply back? Just to clarify, we set the bundles to show as out of stock when Bundle Builder has not been installed on your store correctly. It prevents you selling bundles for the wrong price, stock levels, etc. There will be a notification in your app telling you what needs to be done, and you would have also received an email letting you know there is a problem. I can 100% see the frustration, but we built this in to ensure the smooth running of your store. If you need help installing, just let us know, happy to help :)
Nov. 22, 2020
Have been looking for this app... all my life!!! I have been in the high performance computer business since 1996, and always dreamed with a online store that represents every drop of our life experience in this matter. Very easy to understand and use, the developers are comitted with this baby to the bone! Great job and experience, just give it a shot!
Thanks so much for your positive review! Glad you found it easy to understand and use, i'll pass on your comments to the team. Anything else you need, please let us know, thanks again :)
Nov. 19, 2020
THREE THINGS I WOULD CHANGE TO BUNDLE BUILDER APP hello i want to know where can i communicate if i have a question? after that i want to make some comments on what if i could change i would: the bundles show a price which is not accurate because it depends, once you choose the bundle, which flavor you want hence the price, but if you remove it is is also removed in the subtotal, it would be amazing if its not shown at the beginning but then shown after choosing exactly what you want. second comment: i hate that you cant use discount codes third comment: it would also be amazing if the abandoned checkout cart email that shopify send automatically would not be blocked by the app, i think that really helps
If you want to get in touch with the support team, our email is [email protected]. We can help with the pricing. The pricing of bundles are variable (that what makes them so good for increasing AOV), but this sometimes leads to prices on collection pages that are unrepresentative of the bundles. We can walk you through your options (ideally changing the price to 'from x'). The discount codes and abandoned cart emails will work on 'Single SKU' bundles, but sadly not currently on 'Multiple SKU'. This is a limitation of Shopify's Draft Orders. Anything else you need, just pop us an email, we're here and happy to help!
Nov. 12, 2020
Really excellent so far - when we came across and issue that was stopping us from really using this to its full potential, James came through for us with a fix where two other "shopify experts" had failed. We're confident this is going to significantly improve our CLV, and I'll update this review when it does! Really recommended - and we have a complex logistics set up on top of everything!
Thanks for your 5 star review! I'll pass on your thanks to James. Keep us posted on how the app improves your stores CLV, and if you have any questions at all, please let know - we're here and happy to help :)
Nov. 4, 2020
terrible app, worst communication ever, I would not recommend them. They almost every respond to inquires and it's incredibly frustrating
Looks like the latest email thread might have run into problems. There was a chat attached so I suspect it might have been flagged as spam? As all messages with the team were working well previously, i've started a new thread, so if you can reply to that, we can get back on track :)
Nov. 3, 2020
Stay away if you're a larger business with multiple apps installed like Returnly. We spend weeks going back and forth with the app developer telling us to remove apps on our storefront, remove express checkout, and hire another developer to fix an issue because we have a cart drawer. We spent a lot of money with the developer to fix these issues only to find out we still can't get the app to work because we have Returnly installed. What a waste of time and money. This app most only works for very small businesses who have just opened a store and don't require any other apps.
Hey guys, we've just sent another email over to you in regards to your integration, looks like there might have been some crossed wires. Bundle Builder should work well with Returnly, so our developers can jump in and investigate for you. The only limitation with other Shopify Apps is the use of Draft Orders, so we can see if they are being used and by which app. (Only one app can use Draft Orders per store). Having recently celebrated $80 million in bundle sales, and counting many Shopify Plus stores amongst our happy users, we welcome larger businesses with multiple apps :)
Oct. 21, 2020
I installed this app a few weeks ago. It works well, but I had a few design glitches. The customer service team helped me correct everything, and now it's looking great! Thanks James!
Using app
6 days
Total reviews
5
Average rating
4.8
Thank for your 5 star review, and glad we could help iron out those design glitches! I'll pass on your thanks to James, and if you need anything else, please let us know, we're here and happy to help.
Oct. 13, 2020
I reached out for help with a bit of coding. The response was so fast and accurate - so pleasantly surprised seeing I am on the free trial!! Thank you!
Thanks so much for your 5 star review! I'll pass on your comments to the team. Glad we could help you get setup quickly, anything else you need, let us know, we're here and happy to help!
Oct. 13, 2020
Updated review! App install was a bit complicated but it was manageable as I followed the instruction step by step. Spent quite few days to get around with app. Maybe because I am not a developer... Had to ask a lot of questions. I guess multi- SKU bundle on shopify is very complicated... After a week and with the help with customer service, I have set up the app finally and will try to use it. Hope I could get good result from it! Thanks for help.
Thanks for your review of Bundle Builder! Glad we could help you get setup, we wish you every success with bundles on your store!
Sept. 29, 2020
I absolutely love this app! If you’re introducing bundles into your store, do check this out! They have the prettiest yet most professional template and it’s so easy to start creating your bundles. Also the customer service is amazing!! Wrote in asking for help to edit a template and they brought me through the steps. (I’m not even a paying customer yet!!)
Thanks so much for your 5 star review, and so glad you're enjoying working with Bundle Builder. I'll pass on your comments to the support team, and if you need anything else, just let us know :)
Sept. 24, 2020
App is fantastic, still in middle of setup, hope support will be able to help us and this will be fantastic! Edit: Mobile errors, still waiting to see if support can solve it, will update if successful.
Glad you're enjoying the app! Anything you need to help you get setup, let us know! We're here and happy to help :)
Sept. 21, 2020
This app works great, we've had spectacular feedback from our clients since we implanted it. Also, they offer an awesome customer care! Any problem, they answer really fast.
Thanks so much for your 5 star review. Glad you (and your clients) are enjoying using the app, i'll pass your comments to the support team here. Thanks again.
Sept. 11, 2020
Great App. Saves us a TON of time as opposed to having to put bundles together manually, plus... give customers more options when selecting the bundles they want to purchase. They even have responsive tech support!
Thanks so much for your 5 star review! Glad the app helped you save some time, and the discounting/minimums options came in useful. I'll pass on your comments to our support team, and anything else you need, let us know, we're here and happy to help.
Aug. 30, 2020
i loved the idea of the app ...but the support is so slow in response and help me install the app ...i really think to uninstall the app because of the support ...it is now 5 days and I am not getting solution to the problem
Hey, we have reached out a few times via email, but haven't received a reply since August the 30th. We'll look into if we can reach out to your via your stores contact page or socials, as there seems to be an issue with emails getting lost?