Kitenzo ‑ Bundle Builder
Let customers mix, match and build their perfect bundle!
Rating
4.3
feedback
244
chart
#2,643
All reviews
Review RSS Feed
Oct. 21, 2020
I installed this app a few weeks ago. It works well, but I had a few design glitches. The customer service team helped me correct everything, and now it's looking great! Thanks James!
Using app
6 days
Total reviews
5
Average rating
4.8
Thank for your 5 star review, and glad we could help iron out those design glitches! I'll pass on your thanks to James, and if you need anything else, please let us know, we're here and happy to help.
Oct. 13, 2020
I reached out for help with a bit of coding. The response was so fast and accurate - so pleasantly surprised seeing I am on the free trial!! Thank you!
Thanks so much for your 5 star review! I'll pass on your comments to the team. Glad we could help you get setup quickly, anything else you need, let us know, we're here and happy to help!
Oct. 13, 2020
Updated review! App install was a bit complicated but it was manageable as I followed the instruction step by step. Spent quite few days to get around with app. Maybe because I am not a developer... Had to ask a lot of questions. I guess multi- SKU bundle on shopify is very complicated... After a week and with the help with customer service, I have set up the app finally and will try to use it. Hope I could get good result from it! Thanks for help.
Thanks for your review of Bundle Builder! Glad we could help you get setup, we wish you every success with bundles on your store!
Sept. 29, 2020
I absolutely love this app! If you’re introducing bundles into your store, do check this out! They have the prettiest yet most professional template and it’s so easy to start creating your bundles. Also the customer service is amazing!! Wrote in asking for help to edit a template and they brought me through the steps. (I’m not even a paying customer yet!!)
Thanks so much for your 5 star review, and so glad you're enjoying working with Bundle Builder. I'll pass on your comments to the support team, and if you need anything else, just let us know :)
Sept. 24, 2020
App is fantastic, still in middle of setup, hope support will be able to help us and this will be fantastic! Edit: Mobile errors, still waiting to see if support can solve it, will update if successful.
Glad you're enjoying the app! Anything you need to help you get setup, let us know! We're here and happy to help :)
Sept. 21, 2020
This app works great, we've had spectacular feedback from our clients since we implanted it. Also, they offer an awesome customer care! Any problem, they answer really fast.
Thanks so much for your 5 star review. Glad you (and your clients) are enjoying using the app, i'll pass your comments to the support team here. Thanks again.
Sept. 11, 2020
Great App. Saves us a TON of time as opposed to having to put bundles together manually, plus... give customers more options when selecting the bundles they want to purchase. They even have responsive tech support!
Thanks so much for your 5 star review! Glad the app helped you save some time, and the discounting/minimums options came in useful. I'll pass on your comments to our support team, and anything else you need, let us know, we're here and happy to help.
Aug. 30, 2020
i loved the idea of the app ...but the support is so slow in response and help me install the app ...i really think to uninstall the app because of the support ...it is now 5 days and I am not getting solution to the problem
Hey, we have reached out a few times via email, but haven't received a reply since August the 30th. We'll look into if we can reach out to your via your stores contact page or socials, as there seems to be an issue with emails getting lost?
Aug. 22, 2020
I do believe the app works as described. You will want to read carefully about multiple and single SKU bundles as there are pros and cons of both. We did have issues with single SKU bundles creating ghost products on our site, but Agile did help us understand that the multiple SKU bundle was a better fit for our needs. However, for other reasons, we decided to stay with single SKU. While the app does deliver a way to bundle products together, the customer service is significantly lacking. Most recently, we have been completely ghosted by Bundle Builder's support team after many attempts at contacting them. At first, they were responsive, but since, have ignored multiple requests for help with troubleshooting. As I've read the reviews, this seems like a recurring theme so please take this into consideration when deciding which bundling app to use in your shop.
Thanks for your review, and highlighting the difference between Single and Multiple SKU bundles. This is fairly new functionality for the app, and something which brings more power and functionality to bundles. There are subtle differences and limitations to each, as you mention, so it's important to choose the right one for your store. Apologies for the lack of contact from the support team here, we're looking into what happened to the emails you sent through, but in the meantime, i'll personally ensure that the team get in touch ASAP so we can figure out the last things needed to get you up and running.
Aug. 20, 2020
Asked for feedback on an issue 5 days ago - have responded after 2 days but just asking for more info. Time zone issue. Think it is just a payment issue as we had a developer with free trial and now we paying but either way - fix the issue - or tell us how - and then we can move on. Now sorted thanks
Hey Tim, thanks for the positive review! Apologies again for the delay in getting back to you, time zones eh? Glad it's all sorted now, and you're up and running with Bundle Builder. Anything else you need, just let us know.
Aug. 14, 2020
A great app, does need a bit of tweaking to get it to work exactly how we want it because of how we're structured. That's where the customer service team has been a great help with prompt and detailed replies. Thanks for all your help!
Thank you for your kind review. We're very happy to hear that you have managed to adapt the app to suit your store's particular needs. Our support team will be very pleased with your feedback. Happy bundling!
Aug. 13, 2020
The team of three of us - one an IT guy - really struggled with this app. Hours of wasted productive work time. It was too invasive into the back end of our site and we believe it has caused problems with backlinks (links are broken) Poor customer service, not nearly responsive enough. Thank goodness we made a backup of our theme. We have deleted the app and activated our back up. 100% would NOT recommend this app. Only good thing about it was the free trial period so we could test it and see how clearly it did not work for us.
Thank you for your feedback, we’re truly sorry to hear that you experienced some issues. We have reached out to you directly so we can help you get Bundle Builder set up on your store. The app has a track record of being highly effective at increasing revenue, so we would love for you to benefit from it.
July 30, 2020
I looked long and hard for an app to do my create your own gift boxes, and then found this. Really user friendly and intuitive. Saved me a lot on developer fees.
Thank you so much for your review, we always loving hearing a good success story. Bundles come in many shapes and sizes, which is why we've made Bundle Builder as flexible as possible. We hope our app will help you generate lots of gift box sales!
July 23, 2020
Doesn't work the app won't let you save bundles which are the essence of the app, also support stopped answering after realized they had no idea what to do.
Thank you for your feedback. Sadly we have been unable to trace any previous communications from you, however I have just reached out to you directly as we are very keen to help you resolve the issue you flagged. We’re hoping to hear back from you so we can get the app set up correctly on your store.
July 19, 2020
Just awful. App constantly creates ghost products and ghost variants, despite the assistance of support staff. Have wasted SO MUCH time trying to get this app working. Our dev team has given up. Just so mentally exhausting.
We’re truly sorry to hear your feedback. Our goal has always been to make Bundle Builder as powerful and flexible as possible, however like any 3rd party app we unfortunately have to work around the limitations of the core platform. This is why we made the conscious decision to use ghost product and variants. We would be happy to discuss how these can be used effectively if you'd like to contact our support team. We monitor Shopify’s own feature releases very closely and fully intend to simplify the app’s functionality as soon as this is possible. The team are very grateful that you decided to try out our app, and we hope to welcome you back in the future.
June 29, 2020
The support team were great as I had some issues setting it up, the resolved this and communicated extremely well. The app is great for a mix and match business model!
Thank you so much for your review. Our support team will be very happy with your feedback. We want our app to be as flexible as possible, so it's great to hear that it suits your mix & match model. Happy bundling!
June 13, 2020
I like using this app to help make product bundles to sell items that would otherwise not sell by themselves. They're a few glitches with how the app interacts with Shopify that could be fixed. Ex: fixing up the sale prices int he bundle app doesn't automatically translate to Shopify products/inventory. Also, whenever I make any changes in the actually bundle, I have to keep it in mind to go to my products in Shopify to reset the inventory and bundle prices; every single time. It's a hassle but I really like the way bundle presents the products.
Thank you, we really appreciate your feedback. Our team have reached out to you to resolve the points that you raised. We look forward to assisting you so you can make the most of our bundling app!
June 11, 2020
We are very pleased with Bundle Builder so far. We added the app a couple months ago to allow customers to build their own gift box by selecting different products in our store. When I had a question, Adam from customer service was very helpful! I am hoping that they will add some more features soon that will enhance the user experience like being able to filter the products and maybe even a separate boxfor personalization notes (we offer a few products which can be personalized) similar to the "gift note" box. Other than that, great job guys! Happy to continue using this app.
We're so happy to hear that you're enjoying the app so far, and that you're pleased with our support service. I'm thrilled to confirm that we already offer note field functionality as part of Bundle Builder, so you will be able to add gift notes to your bundles today. With regards to product filtering, we have some very exciting new features in the pipeline so keep an eye out for our in-app announcements. Thank you for your helpful feedback, we really appreciate it! If you have any further suggestions we would love to hear about them.
June 9, 2020
One of the main reasons we chose this app does not actually work. The app claims to export individual SKU data for each product in a bundle to 3rd party fulfilment apps but can't actually deliver. The app just sends the names of the included products in the "Notes" section of the order which is useless as our fulfilment software (Shipstation) does not recognize individual products like this. We thought (based on the app description) that bundled products would be exported as if a customer had simply purchased each individual product separately on our Shopify page. This is not the case and now we're being forced to manually import each and every bundle order made into Shipstation. Fix this issue please!
Our apologies for the misunderstanding, but rest assured our app does indeed support Multiple SKU bundles. As agreed, our team have just completed the installation on your store so you should be all set up. If you have any further questions we’d be more than happy to assist you!
June 9, 2020
I used the app to made a "create your own box" functionality. It is very efficient and flexible for the job and the support team is very helpful.
We try to make our app as flexible as possible to suit all kinds of stores and products, so it's wonderful to hear that Bundle Builder has allowed you to sell your delicious looking products as a customisable box. Our support team will be very happy with your feedback, thank you!