Chargeback: Auto Prevention

Easy setup and exactly what I was looking for: pre-dispute alerts only. Got Ethoca live within a day, and the step-by-step onboarding made enrollment, billing descriptors and auto-refund simple to configure. The dashboard is clean, pricing is clear per alert, and I like that you only pay when an alert actually helps prevent a dispute. Support was responsive and helpful over chat when I had a question about currency settings. Good fit for a store that wants to keep its chargeback rate under control and protect its payment processing.

Brilliant app and service from Grace. Grace contacted me to make sure I was happy with the service and has been wonderful with explaining how this works, checking on chargeback alerts for the business and ensuring everything has been set up correctly. With 2026 showing a rise in fraudulent chargebacks we have found this app to be a must in protecting our business and payment account. We are very satisfied with the service and are very happy with our account manager Grace who's messages have been very supportive from set up to making sure everything is running correctly and our expectations are met. Would recommend this company/app and as we have other businesses about to launch, will also be installing the app for those too.

We recently moved over to Chargeback.io from our previous provider, and so far the experience has been genuinely excellent. The setup and migration process has been much simpler than expected, and it’s been a relief to have proper chargeback protection in place without dealing with a complicated or confusing system. What has really stood out is the support. I’ve been speaking with Roudy and Jean, and both have been fantastic to deal with. They’ve been responsive, patient, and genuinely helpful throughout the process. They don’t just give generic answers either they take the time to understand how your business works, what you need protected, and how to get everything set up properly. For any Shopify store dealing with chargebacks, this app is honestly a must-have. It gives you peace of mind, makes the process simple, and helps protect your business without adding extra stress. Moving providers was a big decision for us, but we don’t regret it for a second. Chargeback.io is straightforward, practical and easy to manage, and the team behind it have been amazing whenever we’ve needed help. This app is a must have if you are running a Shopify Store Highly recommend. <3

The support was very friendly and fast, really try to solve my problem! I'm really happy overall.

Very nice Customer support.

great app prevented me from going over 1%, you can customize whether to auto or manually review. works flawlessly

Overall good experience and easy onboarding. Love the layout of the dashboard but I ham having trouble understanding which orders refunds were sent for.

Very good experience, a super necessary application for anyone who wants to protect their payment provider account against chargebacks, and support is always available to help.

Chargeback.io is great for Shopify and prevents too many chargebacks piling up that would otherwise cause a payout reserve. I prefer to use it with a $100 threshold, anything above that I will submit a chargeback response. Its perfect for what I do.

Great experience with Chargeback.io. The platform works well, and support has always been quick and helpful. Andreas and Roudy have been especially responsive and easy to work with whenever I’ve needed assistance. Recommended.

Best chargeback alert app available, they have the lowest prices

This app is a must, it prevents chargebacks verry easy.

Works, but I had 2 chargebacks before it caught one, haven't had any since but hopefully it continues to block them.

Gracey lower ethoca price would be nice

Amazing!

Best alert app in the market!

We've only been using the app for a few days, but so far the experience has been excellent. On just the second day after activation, we received an alert that allowed us to act quickly and prevent a chargeback. That single event alone demonstrated the value of this tool for our business. The setup was straightforward, the alerts work as expected, and the platform provides confidence by helping us monitor potential disputes in real time. Everything has been running smoothly so far, and we are very satisfied with the results. We would recommend this app to any store looking to reduce chargeback losses and gain greater control over the dispute process.

Had my first "save" yesterday, installing Chargeback.io saves you a lot of trouble. Okay it does cost you a fee but that is better than CB fees and makes life less troublesome. Setup is quite straigthforward.

Very good! This is a nonnegotiable app for every store.

This company helps you to save money like $30 on two orders you otherwise had to pay.