Chargeback: Auto Prevention

The service from Grace was very quick, basically immediate and helped me fix the problem. The only thing i'd prefer more is if you could automatically pay funds with your credit card instead of topping up.

great app. Also support is good 24/7 available Its great for if your dispute rate is going up

Good but always ways to improve in billing and other details regarding invoicing and better analytics of the platform to have a better overview.

This app is far superior than the competitors ive used. The customer service is exceptional, the coverage is exceptional, and im super happy I switched. I never have to look back at my billing to ensure I didn't get double charged unlike another competitor. They are my go to from now on.

Fast response time for onboarding. Thanks!

Very good experience, relative to other solutions I've tried. This is clean, not overcharging you and I genuinely have nothing bad to say. I like it and would recommend!

Excellent support team

Quick to set up, easy to use and to understand. This is the actual key to keep your Shopify payments chargeback rate at 0%

great app works perfectly!

Useful tool for any merchant.

Chargeback.io is great for Shopify and it helps me catch the chargebacks before the land and i can deal with them it saved me tons of money that i would've losed due to limited payouts. 10/10

Not sure how they got a 4.9 star review, but this system is junk!! What they don't provide on the information, is that they only cover orders placed after you sign up and activate with them. So if you have a customer that placed an order prior, you then active their system, then you get a chargeback, they wont cover it. Even though you are all set up in their system. What a waste!! And do NOT expect any help, they don't help you. They only let their "fine tuned" ai speak for them. This is per Roudys words. And when he doesn't want to answer a direct question: "Once again, if a customer has placed an order prior to our activation, then comes and files a chargeback after activation, you won't cover it." It does not work!! I received ZERO assistance in setting up, even after I messaged for over a week asking for help. I got it all set up and active, and bing wake up to a chargeback. They will ask you for all the customers information. So be informed about that, this is even after they have the timeline and everything. Roudy is a grade A Smart+ss. He would rather talk trash than to answer a direct question why his system didn't work. He was asked 3 times, and he wants to answer with: My stuff was active Christy • 5mSeen • 5m She just filed it and in less than 24 hours it went from a dispute to a chargeback? Roudy • 5mSeen • 5m Please. Roudy • 5mSeen • 5m

Received excellent support regarding my issue from Roudy and was fixed within 2 minutes. Recommending Chargeback IO !

Great support as always

the support team is extremely helpful they answered every question i had, i was talking with Roudy and he walked me through everything and made the whole process 100 times easier. The app also looks incredible very easy to figure it out

very goog

Great app and good customer support !

Customer Support is absolutely brilliant, any time they are always there to help and guide you to resolving the issue as promptly as possible. As a whole, Chargeback.io is also a brilliant platform to keep your chargeback rate below the threshold at which payments may be paused or stopped

Wonderful app, works well for chargeback protection!

(1st update) Changing from 1 to 3 stars a visa chargeback slipped through but working with support who is very nice and spent almost an hour working with me to see why and make sure everything is fully connected. Hoping to get everything resolved soon and update this review accordingly. As long as i know I am protected and future chargebacks aren't an issue I am very happy. Just want to know I am being protected as promised by chargeback.io with Visa and Mastercard transactions. (Will update again the moment I know this is working correctly)