Chargeflow Prevent Chargebacks
Automate Chargebacks, Fraud Prevention & Reduce Dispute Rate
Rating
4.7
feedback
376
chart
#102
All reviews
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March 11, 2025
We have had the app installed for a few months now and have not seen a difference aside from having the task "automated". Win Rate over a 6 month period is still at 0%. We do have a business model that Chargeflow may not be familiar with along with multiple factors outside of immediate control. We do appreciate having 1 less task but was hoping for better results. What we would love to see is Chargeflow go back through all the lost/disputed orders that were actually fulfilled and try to get some quick wins (if at all possible) from those.
March 10, 2025
If you haven't installed this app in your Shopify store yet, you should do it now. The customer service is very quick to respond to all your questions and will take care of everything for you. You don't have to worry about anything, just relax and they will quickly handle the chargeback for you. Thank you Chargeflow
March 6, 2025
Goeie app, gebruiksvriendelijk en simpel, en bovenal een perfecte klantenservice die altijd voor je klaar staat, zeker een aanrader
March 5, 2025
Lost over €1,000 in just one week because of Chargeflow's inability to respond to disputes on time! This level of negligence is outrageous and completely unacceptable. The fact that I have to deal with these disputes myself shows how unprofessional this service truly is. I demand immediate contact with someone who can take responsibility and provide the support I need. Your lack of communication and failure to act in a timely manner is costing me money and causing immense frustration. This cannot continue.
March 3, 2025
I recommend everyone to upload this app on their Shopify so tackle customers that want to scam us. This is becoming a big issue now. The support has been fantastic so far.
Feb. 28, 2025
Just submitted a chargeback request. The process was smooth, fast and professional. Now waiting for their results. Overall, until now, is great.
Feb. 27, 2025
Carina was very helpful and made the process very easy. Customer service was available at 11:00 pm to help me with my issue.
March 17, 2025
I'm extremely disappointed with Chargeflow. Initially, they made a significant error by submitting contradictory information in response to a chargeback dispute, causing me unnecessary stress and of course, a lost dispute. To make up for it, they promised the next dispute would be handled free of charge. However, when the next dispute occurred, they still charged the standard fee. It's now been weeks of back-and-forth, and I'm still waiting for the promised refund. Communication has been poor, promises have not been kept, and the overall experience has been frustrating. Unfortunately, I can't recommend this app or service based on my experience. UPDATE: After leaving this review, they have finally refunded me, so I am changing to 2 stars instead of 1. It does not charge the bad experience I had and I do not recommend this app. To make it even worse, they kept sending me e-mails to delete this review!
Feb. 19, 2025
Great customers service! Very fast to solve the issue and all question requested. Thanks.
Feb. 13, 2025
Chargeflow has been a game-changer for us! With its no-win, no-fee model, it delivers us instant ROI while saving us valuable time. The service has helped streamline our operations across multiple stores and processing platforms. The team is always helpful and attentive, open to development feedback, with Boaz consistently on hand to assist with any questions. Highly recommend for anyone looking to simplify chargeback management!
Feb. 5, 2025
Chargeflow has been a game-changer for my business. The app makes handling chargebacks easy, and the team behind it is just as great. Mariane was an absolute pleasure to work with—quick, knowledgeable, and truly dedicated to helping merchants succeed. I highly recommend Chargeflow for anyone who wants to protect their store from disputes efficiently!
Feb. 5, 2025
Seems good so far. Cassandra from their support team was very quick to respond in getting me set up. And so far the platform seems intuitive and well set up. Will have to come back to comment on the app itself once we've got some traffic under our belt!
Jan. 30, 2025
Very helpful in managing chargebacks and essential if you don't want to handle chargebacks yourself.
Jan. 28, 2025
Chargeflow team was very helpful with getting me integrated and understanding how the process works when getting a chargeback request. Highly Recommend the team and the app!! Specifically, Carina was very helpful with providing essential informaiton!
Jan. 28, 2025
No brainer application - Chargeflow has incrementally added top and bottom line for our business with very low lift and time requirements from our team. Highly recommend for any scaling e-commerce brand!