Chargeflow Dispute Chargebacks
Chargeflow Chargeback Recovery App for Shopify
Rating
4.8
feedback
210
chart
#286
All reviews
Rating Breakdown
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Nov. 2, 2023
Great company, Boaz is very flexible with the calls and helped me out quickly. thanks!
Hey, thanks for your feedback! We're always to support you, 24/7, feel free to reach out any time!
Oct. 31, 2023
Best app for Dispute and Chargebacks. I recommend it to everyone
Thanks so much for your feedback! I'm glad we can help you with both preventing and mitigating your chargebacks.
Oct. 25, 2023
this apps is very sucks. charge me without notification...i never to use for chargeback recovery also
Hey Ah Hock - I'm Ariel, the CEO and co-founder of Chargeflow. Thank you for taking the time to share your feedback. I'm personally here to address your concerns and ensure your satisfaction with our service. I apologize for any confusion regarding the charges from our app. We strive for complete transparency and clear communication about our fees. I understand that unexpected charges can be concerning, and I am dedicated to clarifying this matter for you. You began using Chargeflow on August 10, 2023. Within two weeks, we successfully handled a chargeback on your behalf (Case ID: 9912287528), demonstrating the tangible benefits we offer to your business. The charge you noticed was a "Success Fee," which we only apply after successfully recovering a transaction for you. This is in line with our commitment to a success-based pricing model, ensuring that we only benefit when we bring value to your business. Given this context, I believe the 1-star review might be based on a misunderstanding. We adhere strictly to our pricing policy, which you agreed to upon signing up. Our goal is to assist entrepreneurs like you in combating fraud and enhancing your business's financial security. As a fellow founder, I kindly ask you to reconsider your review. Such feedback significantly impacts our app's performance and ranking, potentially misleading other merchants who could benefit from our solution. I'm committed to making your experience with Chargeflow a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I'm asking for the opportunity to demonstrate the full value of Chargeflow to you. Please feel free to contact me directly at [email protected] to discuss any further concerns or questions you might have. Your feedback is invaluable, and I'm hopeful we can transform your experience into a positive one. Best, Ariel
Oct. 5, 2023
I don't understand why all these 5* reviews. Please write honest reviews and stop misleading other merchants. This app is doing exactly what you could by yourself and nothing miracle. You can just respond to the chargeback by yourself and that's what this ap is doing. About winning is the most important thing, so you have same chance either doing on your own or use this app. I don't see this app is better than what you can do by responding by yourself. It is useless and misleading and please help yourself by adding any evidence you have to fight your chargebacks. They are very hard to win as the banks are always on customer's side. good luck
Hello, I'm Ariel, CEO of Chargeflow. First and foremost, I'd like to thank you for taking the time to share your thoughts on our product. Every piece of feedback is crucial to us. The primary purpose of the Chargeflow Automation product is to offer businesses a hands-off solution to the intricate issue of chargebacks. We recognize that the world of chargebacks is vast and multifaceted. The numerous guidelines, rules, and industry regulations can be overwhelming even for the experienced. Moreover, while knowledge is key, executing these processes efficiently can be a considerable time sink, especially when dealing with a significant volume. This often results in decreased team productivity. Furthermore, juggling these tasks across various payment service providers only adds to the complexity and time commitment. You're correct in saying that many of these tasks can be handled in-house, but our question is: Should they be, especially when there are more strategic aspects of your business that require your attention? Chargeflow aims to alleviate these operational burdens, allowing businesses to focus on what they do best - their core product, customer relationships, and growth. Importantly, our fee structure is contingent on our success. We charge only when we successfully help recover chargebacks on your behalf. I noticed that you haven't fully activated the app. By doing so, the comprehensive value of our solution would become more evident. Additionally, there are numerous other features and benefits that you might still need to explore. I'd appreciate the opportunity to walk you through them personally and ensure you receive the most from our product. Lastly, I'd love to provide you credits to receive a "FREE" trial to re-review the app and consider editing this review eventually (hopefully for a positive one). Kindly reach out to me directly at [email protected] Thank you again for your feedback, and I hope we can demonstrate the true value Chargeflow brings to your operations. Ariel
Oct. 3, 2023
Chargeflow is a game-changer for managing chargebacks! I've just started using it, and I'm already impressed by how easy it is to navigate. Looking forward to exploring more of its features.
I appreciate your feedback, thanks:) We work hard to allow a seamless and easy usage of our app, so you can focus on growing your business with no worries about chargeback handling.
Oct. 2, 2023
Excellent service! Boaz and the rest of the team are super helpful, and the product itself is fantastic. Can recommend for anyone who wants to stay on top of their chargebacks and prevent them from initiating.
Thank you for your great feedback! Helping merchants both prevent chargebacks and mitigate them if they do occur - is our passion and mission.
Sept. 29, 2023
Seamless and immediate effect after onboarding, 100% recommend! Protect yourself from holds, reserves, and the worst case, termination from payment processors. The team is top-tier and its features are superior to other competitors.
Thank you for your great feedback! We're happy to provide you with both our prevention and mitigation services, and support your great business.
Sept. 26, 2023
Chargeflow has been an absolute joy to work with. Highly recommend.
Thanks a lot! Handling disputes is a real annoying chore, I'm glad you can now keep growing your business while we cover your back from chargebacks.
Sept. 20, 2023
Amazing customer support, very responsive, reliable, and communicative.
Hey - thanks for your great feedback! It's feels great to provide human-service along with a wonderful technical solution:)
Sept. 13, 2023
Support will very quick and comprehensive when It came to answer questions that I was having.
Thanks so much for your great review! We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.
Sept. 1, 2023
I had a few questions about our account, and support, Queen in particular was efficeint and very helpful with what i needed. Highly recommend Chargeflow!
Thanks so much for your great review! We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.
Aug. 30, 2023
Great communication and autonomous team, so far experience has been above our expectations and look forward to improving our chargeback challenge success rate
I appreciate you kind feedback - thank you! Our goal is to allow our clients to focus on growing their business and not worry about chargebacks at all. After submitting tens of thousands of responses on behalf of our clients, you can be positive that our Ai technology and our experts can surely save you plenty of time & money:)
Aug. 24, 2023
Seemless experience, great team and customer support. Nice to know chargebacks are getting sorted in the the background.
Hey - thanks for your great feedback! It's feels great to provide human-service along with a wonderful technical solution:)
Aug. 22, 2023
I recently had the opportunity to utilize chargeflow for my store, and it has been a game-changer. As a store owner, dealing with chargebacks can be a tiresome and stressful task. Chargeflow simplifies this complex process, ensuring that I can focus more on my core business and less on the aftermath of transactions. The user-friendly interface, coupled with its efficient automation, made a noticeable difference in how we manage disputes. I was particularly impressed with the support I received, especially from Boaz, who was an amazing person to work with. His expertise and prompt responses contributed significantly to our positive experience. I highly recommend Chargeflow to any store owner looking to streamline their chargeback process.
Thanks so much for your great review! We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.
Aug. 21, 2023
Game-changer for business that need to save time on dispute management. recommend this service for anyone that have hard time handling it yourself
Hey, thanks for your great feedback:) Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately. The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.
Aug. 1, 2023
The chargeflow team is quite professional and knows well how to face chargebacks and defend them. Customer support also is online 24/7 and responds very quickly. I enjoyed working with them a lot. Hope I have found them sooner. Highly recommended.
Hey - thanks for your great feedback! It's feels great to provide human-service along with a wonderful technical solution:)
July 20, 2023
Excellent team, they help assist situation that was not our fault and made it possible to get our funds back after delivering the product. This is a must installed app, whenever you have issues on chargeback they are the best to resolve it.
Hey, thanks for your great feedback:) Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately. The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.
June 28, 2023
If you want chargebacks done automatically this is it. I used it on ALL of my stores doing 6 figures on each and this is literally. THE solution. Shoutout BOAZ, thanks ChargeFlow! <3
I appreciate you kind feedback - thank you! Our goal is to allow our clients to focus on growing their business and not worry about chargebacks at all. After submitting tens of thousands of responses on behalf of our clients, you can be positive that our Ai technology and our experts can surely save you plenty of time & money:)
June 9, 2023
For now with the customer service I am getting for them I'll be giving them 5. They are absolutely one chat away regardless of time zone!
Thanks for your awesome feedback! Indeed, in our online world we live in, we tend to forget we need the human communication & support. We do our best to provide both the finest technology and and the best live-support to our clients:)