Chargeflow Dispute Chargebacks
Chargeflow Chargeback Recovery App for Shopify
Rating
4.8
feedback
232
chart
#225
All reviews
Rating Breakdown
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June 9, 2024
el servicio fue muy bueno, entiendo exactamente la problematica que teniamos y me ayudo a entender como funcionaba chargelflow y todo lo que se podia sacar de esta app
Oct. 4, 2024
good
Hi Dylan, I'm Dror - Head of Customer Success here at Chargeflow. Thanks for your feedback. I am sorry about your experience and it was important for me to personally look into the case myself and address your concerns. After conducting a thorough audit of your account, I found no charges made for the mentioned amount, nor anything billed outside of the agreed scope and results. We take pride in our success-based fee model and transparent billing structure and I am happy to provide further clarification if needed. Additionally, our system, which focuses on responding to chargebacks, does not have the capability to affect your reputation with payment providers nor cause issues leading to account cancellations. As we highly value our partners and customer satisfaction is our top priority - I would appreciate the opportunity to discuss this further. I have tried reaching out several times via email to see how we can assist and address your concerns - please feel free to reply or reach out anytime. We are always available via the live support chat or email. Thanks and hoping to hear back from you. Dror
May 30, 2024
because of this app klarna blocked me and paypal is blocked asswell this is no good app maybe if you use it for a short time but for a long time they will make huge mistakes that cost you your payment profiders its not word it BE CAREFULL!!!!!!!!!!!!!!!!!!
May 26, 2024
Great service from Boaz! Really recommend using this app and the tailored service that you get from the astounding team.
May 24, 2024
The customer service help is amazing. I've been using chargeflow for about 4 months and it's great
May 15, 2024
Marianne took her time and went one by one with me figuring out every dispute with me
May 9, 2024
I recently had the pleasure of working with Boaz from Chargeflow Dispute Chargebacks, and I must say, I was thoroughly impressed with the level of professionalism and efficiency demonstrated throughout the process. From the moment I reached out for assistance, Boaz was incredibly responsive and attentive to my needs. Not only did he provide clear and concise guidance on navigating the chargeback process, but he also went above and beyond to ensure that any questions I had were answered. Overall, my experience with Boaz was exceptional. I would highly recommend their services to anyone in need of assistance with chargeback management. Thank you Boaz for your outstanding support!
May 1, 2024
They have best help me in every way. Totally recommend to any business on Shopify
Sept. 15, 2024
The support team has been highly professional and provided valuable insights and suggestions for the kind of evidence that we needed to provide to support our case—highly recommended!
April 19, 2024
The support team is amazing, quick to respond to, and happy to guide my team in activating my account with patience!!
April 15, 2024
Very good, they are very helpful with my store, thanks to Mariane for the amazing customer support she has given me. I recommend
April 10, 2024
Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time
Hello, I'm Dror - Head of Customer Success. I am sorry to hear about your experience, and I apologize if we were not able to meet your expectations. Being an e-commerce merchant myself, it was extremely important for me to personally review your case with the team to address the issues raised. As we are always committed to the success and satisfaction of our partners, I have tried reaching out several times via email to provide additional information along with suggestions on how we can quickly assist and address your concerns. Please feel free to reply or reach out anytime; I am always available via the live support chat or email and happy to do everything we can to help. Thanks and hoping to hear back from you. Dror