Chargeflow Prevent Chargebacks

I was charge $100 without any notice by Chargeflow during set up. This charge is only temporary however this does not make it right. I have successfully subscribed to many apps who complete this type of verification however they usually charge only $1. $100 is unacceptable and when I contacted their support to question this, I was met with a very corporate style 'policy' message which was a extreme contrast to the friendly and personable approach I received from Jason in their customer support team. 5 Stars for Jason. 0 Stars for Chargeflow. I will be looking at their competitors to find an alternative. Jason was great at helping set up my account. Be prepared for a bit of a wait for support but once they get to you, they are super responsive, friendly and professional. Now Chargeflow is set up, I am looking forward to seeing what it can do for my business.

Absolutely shocked by Chargeflow internal Policies. BEWARE. In order to set up your account they will charge $100 as a temporary hold on your card. At no point in the process was I notified of this and I still cannot believe that this happened. I have installed many apps who perform a similar verification of your card, but usually with only $1. $100 is completely unnecessary and with no notice too, it is completely unacceptable. I would Like to add that I was Very Impressed with the support from Jason, he made set up feel very easy. But I am left very upset by this decision and the cold corporate email from their billing department outlining their policy: "At the moment, this is outside our scope, as it’s a company policy that applies to all customers who enroll in our service." Whether it applies to all customers or not does not make the policy correct and in this instance, I believe it makes the situation even worse. I will be looking for an alternative.

Cassie provided good help with clear explanations

Maria was very helpful , great referral program!

Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!

Jason is super helpful giving us really good support. Really happy so far

The customer service was great and very helpful. I feel very secure in knowing that Chargeflow will be an asset to my business.

Great support, simple step by step connection guidance at the beginning

Really good customer service

Good service. Nice platform

Great experience so far. Chargeflow has been very helpful with account setup and explaining the chargeback process clearly. The support team is responsive and professional, and the account review gave useful insights. Looking forward to continuing using the service.

Aubrey was incredibly helpful throughout the entire Chargeflow setup process. She explained everything clearly, was very patient with my questions, and made sure the system was configured correctly for my Shopify store. What I appreciated most was how responsive and supportive she was — it felt like she genuinely cared about getting things right rather than rushing through it. The setup is now clear, organised, and gives me much more confidence handling chargebacks going forward. Highly recommend her support. Thank you again!

Customerservice was quick and informative. Prevents alot of chargebacks what saves my shopify payments.

The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best. UPDATE: DON'T USE THIS APP, My chargeback has been lost. Now the customer has his money back and a free product. It's better to provide the proof yourself, a lot or promises but 0% results. Also my Shop Pay is deactivated because of this chargeback. I don't recommend it!

Chargeflow is one of the best apps for mitigating chargebacks. Amazing support agents as well, thank you so much!

Good and quick communication!

Great app to handle chargebacks.

Since we implemented this app, we lost all the chargebacks we got. Comparatively with before where we used to win about 30-40% of the cases