Chargeflow Dispute Chargebacks
Chargeflow Chargeback Recovery App for Shopify
Rating
4.8
feedback
210
chart
#287
All reviews
Rating Breakdown
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Sept. 5, 2022
Very informative and helpful, easy to work with and actually cares about provided assistance to cases!
Thank you for your wonderful review! Our entire model is based on caring about our clients' resources, making it as simple and worthy as it can get.
Sept. 1, 2022
I have a fantastic experience working with the Chargeflow program. The app. is easy to work with and has helped save our company thousands of dollars in charge backs. It has also save us hundreds of man hours gathering the correct information to dispute the case. The Chargeflow team has been very easy & helpful to work with. Jim
We appreciate your great feedback Jim! Our numbers show significant increase in our merchants' ROI due to the full coverage we provide for all of their chargebacks.
Feb. 24, 2023
The app is very helpful if you have multiple stores and need to track every case. It allows you to leave notes which was always a downpart of PayPal/Klarna when more than one person is working in there. The App is still having some issues at time but when contacting their support via the chat funktion it gets resolved very fast. I am sure in future this app will be perfect and it will take less time to solve the cases, and to keep track of appealable cases. Thanks for your hard work!
Aug. 22, 2022
Great app! I highly recommend using them, if you are looking for a company who is specialized in fighting chargeback. Boaz was the agent who assisted us along the way and he was very infrequently.
Aug. 18, 2022
Charge flow takes care of everything! It leaves more time for us to focus on the customers and making improvements to our business. Many chargebacks can also be result of fraud so to know we don't have to spend time worrying about all of that is a big relief! I am always able to speak with support through chat and its very quick and always always so helpful! So far I'm really glad we decided to work with chargeflow
Thanks for the great review, we appreciate it! Aside from helping you recovering your lost money from chargebacks, we invest time and thought to make our services seamless and time-consuming for you as a merchant.
Aug. 18, 2022
Very helpful team. The process saves a lot of time for business owners. Recommended installing to protect your business from fraudulent chargebacks.
Thanks so much for your review! Along with our amazing developed app, our human team is doing the best to assist you with any query, while understanding the importance of your time when it comes to dealing with chargebacks.
Aug. 18, 2022
Great App and great people! It saves me a lot of time to outsource handling Chargebacks to Chargeflow.
Thank you for the kind review, I am glad you are happy with Chargeflow!
Aug. 15, 2022
The service behind this app is really well done I highly recommend it if you deal with frequent chargebacks!
Thanks so much! Naturally business grow and it comes along with chargebacks, so we want to make sure they are dealt with with maximum professionalism.
Aug. 14, 2022
I was pleasantly surprised to see the useful and user friendly interface that was atomically set up when I installed the app. Right away it located a current charge back request and began working on it. Today I had an onboarding session with Boraz which was very helpful. So far this looks like just the partner I need as I work to expand my sales.
Thanks so much for your kind words! Allowing us to fully handle your chargebacks has a major affect on the other operations of your business, for the good. Looking forward to continue serve you in the best way we can:)
Aug. 9, 2022
Easy dashboard, amazing customer support. It simplified our work in terms of replying manually to each chargeback.
Thanks for your feedback! You, as a business man, have so many chores you need to focus on. Now, responding to chargebacks will not be on your list.
Aug. 9, 2022
Very convenient to use and will save me a lot of time and money. Will be using for a long time. Thanks to the team for explaining how it works so well!
Thank you for your kind words! We are always happy to serve you as clients and get to know you in person in order to brighten the way we can help recovering your lost money from chargebacks.
Aug. 2, 2022
Their customer support team is awesome; they reached out within days of installing the app and explained how it worked. So far very impressed with the services.
Thank you for your warm words! Behind all stores that get hit by a chargeback, stands a person who wants to know it it's being handled in the most professional way, that's what we are here for.
July 31, 2022
Just installed the app and although I don't have results on the chargeback just yet, I can say: 1.) The product is well built and designed. 2.) My customer service agent, Boaz, is amazing. Great communications, understood the problem, was able to answer my questions very well. I'm looking forward to seeing how well they fight my case!
I appreciate you sharing your experience! We just started our relationship and although your business will continue growing, we will always have the personal time to serve you and the most top-quality tools to handle your chargebacks.
Aug. 8, 2022
Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update* Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)
Hi, It's Ariel here, CEO of Chargeflow I'm sorry you are feeling that way. At Chargeflow, the data privacy of our merchants is at the core of our business. We only ask for access that help us improve our solution to better serve you and other merchants. We're also implementing SOC2 controllers and have a zero-trust policy in place, which demonstrates our commitment to data privacy. From the moment you have placed this review, our team have worked extra hard internally to improve our onboarding process, with improved clarity on why we send a collaboration access request. We have recently published a new article in our Help Center explaining why exactly we need every scope of approval from you to help us automate your chargeback process and better manage it. I appreciate the feedback and I want to thank you for that as our new merchants will now be able to have better experience thanks to this. We're a young startup with large ambitions to help Shopify merchants and other businesses. You can reach out to me directly if you ever need anything, or have any concern. I wish you all the best, Ariel
July 20, 2022
I’m a new customer to this app . I had some questions & they reached out immediately to schedule a zoom call to answer all my questions. 5/5 this company is very hands on , can’t wait to start winning these chargebacks .
Thank you for your feedback! We don't wish anyone to get chargebacks, but once they appear - we're here to fully handle them on behalf of you and answer all your queries.
July 18, 2022
Great service, Great app that saved plenty chargeback for us. Will save you money. I wish I would of found this earlier. Thank you!
Thanks for sharing your experience! We are here to recover your lost money by fully handling your chargebacks, in order to allow you to maintain these precious resources: time, money and energy.
July 17, 2022
I wasn't sure what to expect when signing up for these guys. We a lot of our cases but we wanted to let someone else handle it for a change and increase our win rates. I have to say I am not disappointed and they are extremely thorough. I was literally blown away by the depth of info they had on an order in dispute. None of the cases we handled ourselves had as much info so I would imagine their win rate is considerably higher. After signing up Mr Edelman contacted me for a 30 minute chat. He really sealed the deal for me. Highly recommend these guys to take the stress away from disputes for PayPal, Stripe, Shopify Payments etc.
We really appreciate your kind words! Handling disputes can be rough for merchants, especially when using several payment processors, but Chargeflow's AI saves a lot of time and money, in the most professional way.
July 11, 2022
I used this app to take the pressure of chargebacks off of me in the long run. Their policies were clear, they were so professional and patient and most importantly, the work was swift in fighting against the chargeback. 10 out of 10, would recommend to all of you.
Thanks for your heartwarming words! We will continue doing our best in order to eliminate the chargeback's chore from your to-do list.
July 5, 2022
After 6 months of using Shopify to power my small business, I was hit with a chargeback. I came across Chargeflow with great services. I was contacted by Boaz, its great to actually speak to a person than AI. Where he went over how their service works. 1 day after using chargeflow they had already gathered all evidence regarding my chargeback and was submitted. Overall great experience, representative Boaz was very helpful and personable. Very satisfied
Thank you so much for your kind words! As a SaaS company, we do our best to emphasize personality and humanity along with our developed AI services.
June 26, 2022
I used this app because recently I have been getting a lot of chargebacks. The team was able to assist me for sure. The are willing to help & have great service!
Thank you so much! Our mission is to be of absolute assistance in fighting those chargebacks for merchants from A to Z.