Chargeflow Dispute Chargebacks
Chargeflow Chargeback Recovery App for Shopify
Rating
4.8
feedback
232
chart
#228
All reviews
Rating Breakdown
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March 12, 2023
Fantastic service and highly recommend this to any retailer out there to stop fraud charge backs and save profits
Thanks for your great feedback! Any type of chargebacks can be automatically handled with the best professional tools exist, in order for you, as a retailer, to spend your time & money on growing your business instead of fighting disputes.
March 10, 2023
Maria was absolutely wonderful to chat with. It was a REAL person behind the customer service and she was able to help me confirm multiple things. We have yet to see if the program will help with chargebacks as we just submitted one... however, the evidence is in our favor, thus far, and we are expecting a positive result. It's truly MIND boggling what people will do to get money back for a product they received. We are dealing with a customer who stated they did not receive their package TWICE... living in a gated community. GEO scans show that their package was delivered TWICE... meaning, they not only got the product TWICE, but they made a claim with the Carrier AND did a chargeback! So dubious and should be punishable by law as fraudulent! UGH Hope Chargeflow will work!
Hey, thanks for your great feedback:) Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately. The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.
Feb. 27, 2023
Highly recommend! Great customer service, and very successful with chargebacks.
Thank for your great feedback! I'm happy you can be calm about any coming chargeback, now that you have experienced the past ones being fully handled and won:)
Feb. 24, 2023
The app is very helpful if you have multiple stores and need to track every case. It allows you to leave notes which was always a downpart of PayPal/Klarna when more than one person is working in there. It is is still having some issues at time but when contacting their support via the chat funktion it gets resolved very fast. I am sure in future this app will be perfect and it will take less time to solve the cases, and to keep track of appealable cases. Thanks for your hard work!
Thanks for your honest feedback! From the beginning, it was important to us to provide superb human-service along with our advanced technology, so all queries and needs can be addressed and solved quickly and efficiently. It's great to have you as our client:)
Feb. 23, 2023
The very best tech comes from Israel. Just won a chargeback through chargeflow. The whole process was automated. And upon looking at the chargeback form that they submitted to the bank it was really well put together. Far better than I could have manually done!
I appreciate you kind feedback - thank you! Our goal is to allow our clients to focus on growing their business and not worry about chargebacks at all. After submitting tens of thousands of responses on behalf of our clients, you can be positive that our Ai technology and our experts can surely save you plenty of time & money:)
Feb. 23, 2023
Great customer service! solves problems right away and their support staff replies quickly. Highly recommend
Thanks so much for your feedback! In addition to winning chargebacks and saving merchants' money, we're dedicated to save a lot of time and headaches that come along with disputes.
Feb. 22, 2023
Chargeflow is a helpful, unique app for my Shopify stores' customer chargebacks. Their customer support team responds quickly and the app features are well-designed. I look forward to using this app for many years to come, as it saves me a bunch of time. Thank you!
We appreciate your honest feedback - thank you! As much as we can wish you won't get any chargebacks, it's only natural they will come, but now you know we have your back:)
Feb. 16, 2023
Chargeflow has been a game changer in terms of time saving and also recovering funds due to fraudulent disputes. Their team is professional and highly responsive, I've only received stellar support for them. Highly recommended.
Thanks for your kind words:) All types of disputes can be professionally handled automatically with our technology. We will do our best to continue provide stellar human-service as well, for any need.
Feb. 10, 2023
The support service is so kind and professional. They reply fast and personally, no bots. Maria was so great with me that I will use this app always.
Hey - thanks for your great feedback! It's feels great to provide human-service along with a wonderful technical solution:)
Jan. 24, 2023
excellent company would highly recommend you have them on board with your store much needed application.
Thanks so much for your warm words:) We are always here for all e-commerce merchants, doing our best to provide a top-level support and technology.
Jan. 22, 2023
great solution for dispute management on paypal, klarna or stripe. Can highly recommend this app. 10/10
Thank you for your great feedback! In order to make the chargeback mitigation seamless and comprehensive, we integrate with almost any payment processor out there. Thanks again!
Jan. 18, 2023
This is probably the most useful app I've ever found for dealing with disputes. Customer support responds in an instant and deals with all of your issues fast. You can save a ton of time by not having to deal with disputes yourself. I thought I was very good at dealing with disputes but after you see how much effort they put to provide evidence for your dispute cases you will feel like a rookie! Best app ever!
Wow, thanks so much for your great review! Everyone should invest their resources in what their best at. So while you, as a merchant, should grow your business ,quantity-wise and quality-wise, we invest in improving our technology continuously in order to save you time & money as much as possible.
Jan. 16, 2023
Love the Chargeflow app. Has saved us hours of time manually compiling and submitting chargeback responses. Highly recommend
Thank you for your honest review! Indeed, we aim to save your precious time by using our superb AI technology and extensive professional experience. Thanks again:)
Jan. 16, 2023
Very friendly support and easy to integrate Would def recommend them if you don't want to deal with the hassle of chargebacks
Thank you so much for your great review! Chargebacks consume a lot of time and energy if dealing with them manually. We're here to prevent you ,as a merchant, from wasting your resources on this chore, and focus on scaling your business, while allowing us to recover your lost money on your behalf.
Jan. 9, 2023
Excellent service and communication. Got an installation help with Goaz. Super Easy, super professional. Let's see now how the app works ! Best,
Thanks for your warm words! We are here to support you along the way, whenever you need. Now, we focus on doing what we're best at - winning chargebacks on your behalf, in order for you to have the time & money to focus on growing your business.
Jan. 9, 2023
I just install the app easy through Shopify and the support team are really nice but before i use the service, the Shopify or Chargeflow team ask me to confirm the following condition. Dose anyone here has experience with this? Your next bill You will be charged for this app once you start using it. These charges appear on your monthly bill and marginal bills. Calculated based on usage of this app (max $250.00 USD per 30 days). Thx for help Today 09.01.23 my support manager confirmed ( No monthly/minimum fees whatsoever, we charge only when we win). All good and thx for fast & good service
you're very welcome! Our pricing is success-based, putting us on the same boat with you, doing our best to win as many chargebacks as possible. Thank you for your review!
Jan. 5, 2023
Beautiful experience, lovely onboarding and very friendly UX. Shout out to Boaz for his amazing assistance!
Thanks so much for your kind words, I appreciate it! Supporting our clients is a top priority, along with providing a friendly UX to our superb technology.
Dec. 27, 2022
I just started using this app. It's too early to evaluate the service. However as of now it is okay. There is a technical issue with this app, I have only one open dispute but it's showing, twice in the dashboard. I have reported it. Hope it will be fixed soon. The customer service is very responsive. The app developer Boaz is very nice person. He initiated a virtual introductory meeting with me which is really appreciated.
Thank you so much for your feedback. Actually, our team have completed the sync with your account and the issue you reported have been resolved already. Boaz, your Customer Success manager will be in touch with you shortly to guide you through your current dispute situation. Once again, thank you for putting your trust in Chargeflow. Ariel
Dec. 27, 2022
Great team to work with and the idea of helping to win the case with percentage from the case is great agreement to have this app installed on all your shopify stores without no monthly fees!
Thank you for your great feedback! Our business model is very simple, and puts both you and us on the same boat - when you win, we win.
Dec. 20, 2022
Very informative and helpful, easy to work with and they recently also won a chargeback for me which is great! Definitely recommend this app to all store owners.
Thanks so much for your great feedback! Winning chargebacks is easier than ever, after handling hundreds of thousands of cases for our clients. We're glad we could help you recover your lost money:)