Chatra — Live Chat & Chatbot
Chatra — Live chat and chatbot for your website
Rating
4.8
feedback
653
chart
#2,404
All reviews
Rating Breakdown
Review RSS Feed
May 12, 2020
Use la app par entender mejor a mis clientes y como navegan por la web. Si bien me di cuent que en mi rubro no responden al chat pero me da la seguridad que si necesitan algo estoy ahi.
May 11, 2020
This is a nice app with all of the basic features for a very reasonable price. I have had sales I can directly contribute to the app.
May 11, 2020
We installed Chatra's chat tool on our site and conversions have gone up, we learn way more about our customers, can proactively prevent bounces and abandoned carts, and it works seamlessly for customers on web and mobile across devices. Its so easy for our CX team to use - took almost no training time. Easy and powerful tool, highly recommend! The Chatra team is also SO responsive if you email them with questions. Same day responses, good communication, easy to work with. We've tried other chat tools, a variety of SMS tools, and Chatra has been the best one in terms of sales boost as well as ease of use.
May 11, 2020
It is a great app for reaching out to store visitors!! Even has an automated chat bot service that handles the visitors during non-office hours!
May 9, 2020
Excellent app! Recently installed & just received a chat that resulted in a sale! Even if a buyer doesn't use it, I think it might be reassuring to them to know that a human is available. :)
May 9, 2020
We use the free version and it's awesome! If you were selling a more premium/complex/subscription product that requires more input from customer service, I could definitely see how the premium version would be worth the $$.
May 9, 2020
One of the best Apps we've ever seen. It's three in one. Very smart & helpful! Chatra was a perfect solution for our Online Store, and we would definitely recommend all the others to try it.
May 9, 2020
Does exactly what you want from it. Customizable in terms of placement/colour, even the free version is very good.
May 8, 2020
Started using this app two weeks and I have no idea why I did not install it sooner. I´ve been able to actually have a conversation with my customers and potential customers and provide the service and attention that we all strive for as customers. I love that I can connect like this with Chatra and 100% recommend it!
May 6, 2020
Nice application. Easy to use and customize. Complete in paid version. Still useful in the free one.
May 6, 2020
We like this live chat app very much. App is user friendly and has all the features we need. Thank you Chatra.
May 5, 2020
Brilliant app. it is a massive help for us to communicate with customers and don't know what we'd do without it now
May 1, 2020
Super fast support from the team and app works really well with invaluable features vs a more typical social media chat integration. We can see what a customers is looking at, their session history and demographics and what they're typing before they submit which is a real time saver, and the ability to edit a response if a customer is offline came in handy. This app's a keeper for us and has been really reliable. Would be 5 star if the app didn't very frequently start new sessions for registered customers coming back to chat so we don't have past chat history and have to keep spending time checking for the name or email provided. We get that folks clear their cache or disable some tracking, but we see this a lot with customers who keep providing their details and haven't removed past data.
May 1, 2020
I use this app to help give my customers a better services. I have been using it for over a month and I like it.
April 30, 2020
It has increased our conversions by 15%! We have made so many more sales because we are able to answer our customers in real-time with an amazing desktop app.
April 30, 2020
Works perfectly to track customer inquires. Super simple to use and intuitive. Very easy to simply respond to customers via just email.
April 29, 2020
I love it. I was looking for an easy chat to use that it has an app so I can support customers from my phone. This is the one, I was ready in 2 mins literally. 100% recommended :)
April 28, 2020
Perfect. Love this app. It works perfectly is great value and easy to set-up and integrate into my Shopify store. It comes with some great settings to tweak to how you want it to work. Recommended.
April 27, 2020
This app is a lifesaver... fantastic way to respond to messages from different platforms all in one place
April 27, 2020
Love Chatra! It's just me running my business and I needed something that I could easily reply to messages on my laptop or on the go (ie on my phone).