Chatra — Live Chat & Chatbot
Chatra — Live chat and chatbot for your website
Rating
4.8
feedback
300
chart
#1,644
All reviews
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July 16, 2017
Great app. It works really well. The one thing I really hate about it I can't remove their branding even on a paid app. Really bad implementation.
Oct. 14, 2017
I have been looking for the perfect chat application for a while. None of them was perfect and some were quite expensive for their available features. I tried Olark, Tidio, Messenger, Drift and finally stopped on Chatra... Why I switched from Drift to Chatra? Drift does have a great look and great features, but their pricing was way off compared to Chatra... And Chatra also offered a lot more features out of the box for a quarter of the price. Having access to live users, segments, HelpScout Integration, were some of the basics I was looking for. And Chatra delivered. Their onboarding was also very friendly and they gave me all of the answers I was looking for... Like how to customise the chat button with my own face! Another very nice feature is the ability to edit a comment after it's posted (so you don't look like a second grader when writing to your customers). And, one feature I didn'T realise I would like was the "see what the customer is writing" feature... Wow! How nice is this to be able to start searching or writing a reply to your customer even before they post! Overall, this app really made the cut for me. I've been using it on my phone and on desktop for the past 2-3 months and it's been great! UPDATE: After using the app for more than 8 months, I did get into a few frustrating bugs using their mobile app (which is actually a web app). It's sometimes frustrating to try to make a correction on the small writing space. The app will sometimes become unresponsive and it keeps me from responding to a client on time. It's still a great app but I did find another one that is half the size of Chatra and should help shave another 150kb on my page weight.
June 4, 2017
Does not work and doesn't notify me when someone is trying to chat, I have the paid version and it does not come along with any sort of support besides for them telling me I need to turn my volume up on my phone... I know how to use my device that is obviously not the issue. The support team is unwilling to assist, I guess they have not solution for their crappy system.
May 30, 2017
Works perfect. The first day I made two sales that probably would not have happened without Chatra. I can honestly say this app doubled my conversions.
May 27, 2017
So far I love this chat app. I really like being able to see what someone has in their cart, and even what they're typing in chat before they send it to me, so that I can start preparing for my answer to them. I think there are probably a feature or two from a previous app I used that I wish I had here, because I was used to those features, but that aside I definitely recommend this app. Thank you so much!!
May 15, 2017
So far so good! I've been using this for a week and have had pretty good success, even though I'm not live online a whole lot. I kind of wish it had a chat bot, but then again, I think about half of my customers were frustrated by the previous chatbot app I tried.
May 9, 2017
Love this app and how it allows me to connect to the visitors in my web store. Thumbs up from Webb's Mid Century :)
April 25, 2017
I used this App for two days and I saw timely update once the customer is vising website or any page. But personally I see people do not want to chat online. This is for US customer, it may not be for other countries.
May 20, 2021
Honestly, we have tried a lot of chat programs and we can say that Chatra has given us the most success. Customer service is also very quick!
March 23, 2017
Great app, very easy to use after trying others that were too complicated. Nice styling with modern icon.
March 2, 2017
its good just cant see the history from the past week like how many customers each day.
Feb. 7, 2017
Just downloaded Chatra a few days ago and couldn't be more pleased. Super easy to use and conversions have improved! Great customer service and a fantastic product. Thank you Chatra!
Feb. 2, 2017
So far, it has been the easiest app to integrate that we have ever used and we have had no problems with it at all. If you have thought about a chat app, this is a great one.
Jan. 19, 2017
Just downloaded and REALLY HAPPY with it - can't believe I am getting this for free. Honestly, I would pay for it!!! I think the most important to feature to know about the app is it can show you how must customers are on your site in real time, and which pages your customers are on too!!! This helps tremendously with the chat. It also allows customers to leave a message if you're offline. My only suggestion is the app assigns customers really weird names like "Exotic Peru" or Blue Kid or other weird names - altho I've got an email with instructions on to switch this. I simply wish my customers were referred to as User 1, User 2, etc. - rather than assigned really weird names that makes it feel like spam or illegitimate users :(
Dec. 17, 2016
This app is amazing! Love it! Customers can chat to us direct without waiting days for an email reply and best of all, its available on the go!!
Dec. 6, 2016
We used this for awhile and were really happy with it. The fact you get one user for free is commendable and all apps should have this incentive. We will definitely download and use it again when the time allows. A must try app.
Nov. 28, 2016
A very simple yet aesthetically pleasing tool. Our sales reps have enjoyed it's ease of use and features. There customer service has also been excellent. Thank you for a solid chat app!