All reviews

Rating Breakdown

  • 5
    92% (601 ratings)
  • 4
    5% (33 ratings)
  • 3
    0% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    2% (13 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 29, 2019

Once again it crashed on Black Friday, once again their support is offline. How is this OK shopify? App is gone from all 3 of my sites, 3 employees now cant work, this is absolutly unacceptable

Using app

About 4 years

Total reviews

3

Average rating

1.0

5 / 5 Share

Nov. 19, 2019

I love this app! I have used it for quite awhile and I even moved my site to a different platform without missing a beat. Great customer service and the options it gives are great. I am a paid subscriber but the cost is worth it as far as I am concerned. In addition to the chat on the site I get my Facebook messages for my business directly in the app so I can respond quickly. Would recommend this app to anyone!

Using app

8 months

Total reviews

16

Average rating

5.0

5 / 5 Share

Oct. 8, 2019

We are using the app for our beauty products store: www.oolabooshop.com It is easy to use also on your mobile so you will never miss a chat. Easy to make it available for more users, eventhough it needs a monthly plan.

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 6, 2019

I have a beauty/skincare store (www.beautyrefineryshop.com). Chatra is easy to use and I like being able to see who is coming to the store. It brings a more personal touch to acknowledge people when they "enter" the store. I like the ablility to do online and offline with messages that you can customize when you are offline.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2019

Does everything it says. In fact, I'm surprised at the flexibility and usability of the app. as well as the easy of setting up / making changes.

Using app

7 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Sept. 17, 2019

I am the owner of a new online clothing store (shopunbothered.com). I am currently using the free version of Chatra and will be moving forward with the paid version within the next few months. Even with the free version, Chatra works wonders! I have not only been able to use it to increase sales, but also to create a more personable experience for my customers.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 11, 2019

In my online store, The software works fine and is efficient. I recommend using it. We sell Rustic Style lamps.@https://theseventies.myshopify.com

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2019

Great app! It is very easy to use and allows me to chat with my customers easily and quickly. Thanks!

Store

Kobelli

Using app

About 2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 22, 2019

Chatra has been a great addition to our online store and has greatly improved our ability to instantly communicate with customers who have questions about our products.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2019

This app is great for real-time interaction with customers and website visitors! We are now closer to our audience than ever.

Store

Olori

Using app

7 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 9, 2019

Love the whole Chatra concept! Great way of assisting potential customers with any questions or help they might need.

Using app

6 months

Total reviews

6

Average rating

4.7

5 / 5 Share

Aug. 3, 2019

Exactly what we were looking for. Thanks team! This app fits in nicely with our existing theme, is easy to use and maintain and most importantly works perfectly.

Using app

11 months

Total reviews

5

Average rating

5.0

4 / 5 Share

July 9, 2019

Really great tool. UI is a little confusing but much cleaner than other chat options. Excellent customer service.

Using app

About 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

July 5, 2019

Excellent Application to provide live chat service to clients. Very effective for communication and additionally the free option is a bonus for those on a budget.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 28, 2019

Nice app to interact with the customers. We have not launched our store yet and am so excited to use this app for our online store.

Store

nesavu

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2019

I really love this app. It does more than what I was expecting! Great tool for any online business, I really recommend it

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2019

My favorite Shopify app! I highly recommend getting it for your shop :) I use the free version and it doesn't everything I need it to do

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2019

Great app. Love the live view aspect. This app has helped our website develop and our business grow.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2019

Chatra has been a great addition to our online store and has greatly improved our ability to instantly communicate with customers who have questions about our products. Its very simple to set up and customize!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 13, 2019

Very good so far, works flawlessly. I like that we don't have to connect it with messenger mandatorily

Using app

4 months

Total reviews

1

Average rating

5.0