Chatra — Live Chat & Chatbot

Nov. 8, 2016

We LOVE this app! Chatra was super easy to install, any queries I had were answered promptly and the customer experience is great. Chats come through on my phone so when we're out and about we can still answer all our customers questions. Definitely recommend this to anyone wanting to convert more website visitors into customers

Dec. 14, 2015

Just started using Chatra today. Honestly, I am very surprised how extensive this app is. With its implementation, I'm sure it will help us reach out the customers easier and more efficiently. Thank you for introducing the app to us. Highly recommended.

Dec. 11, 2015

Great app! Very useful as we can create multiple user IDs so all our staff can take turns with online enquiries. Works well.

Aug. 23, 2016

Chatra is the best chat app ever! Truly a stellar experience that you don't want to miss out on! I tried so many others and they were all mediocre at best. It is so fantastic and easy for my customers to use, and unlike before, they all want to engage with us while shopping. The layout is both beautiful and professional and works on my phone when I am away from my desk. This allows me to maintain contact and provide excellent service. Their support is first class and instant. Get it for your store and you'll never look back. :)

Dec. 7, 2015

Love the app! The Live Chat is amazing and makes my website so much better. Go and get it! I can definitely recommend it!

Dec. 5, 2015

Chatra is an amazing live chat app. Most alternatives are super expensive and don't have nearly all the cool functions that Chatra provides. I love that they give you the user's browser and OS information, and you can even see them typing before they hit "Send". The iPhone app is great too, especially if you're on the go but want to stay available to your customers. Works perfectly out of the box, looks pretty on my site and the support is great!

Dec. 4, 2015

LOVE THIS APP!!!!!! Have been doing the premium trial for 2 weeks, and I am so happy with it. I have 15+ people at least chatting with me a day, asking questions that are helping lead to sales. It's also fun to have the automatic chat prompts, letting people know we are here, and targeting each page with a different question. I love that I can respond both on my phone and on my browser, depending on where I am. I also love that it has the pre chat form propmt so I can get people's emails. Also awesome to see what page people are on, so I am totally clear on what their question is. This app has definitely helped increase our sales and conversions, and let people know that we are here to help! Totally recommend, and I am signing up for the premium plan!

Jan. 24, 2017

Since started Chatra on our website. within 7days we have been using the app, we have captured two sales directly related to our ability to take questions directly from customers, in real time. and Chatra app on Android and ios is awesome, we can help our customer on the go. Chatra is user-friendly, fast, convenient and always ready on to the on the mobile device. :) Is one of the best I have used so far! Check it out: https://www.skhomemadecakes.com.my

Dec. 3, 2015

What a difference Chatra has made to our site. In the 10 days we have been using the app, we have captured three sales either directly or indirectly related to our ability to take questions directly from customers, in real time. The interface is easy enough to use, even us Luddites figured it out in seconds. Installation and activation was instant, and we were configured and up and running in minutes. I can't stress enough how simple the process was - so happy about that! As we looked deeper into the app, we found other customization options that we are now using, including auto-away and some other useful options. Simply an amazing tool to augment our relationship-building and customer relations initiatives. Bravo!

Dec. 1, 2015

Chatra is a GREAT live chat app that's been a perfect addition to our online store. We've tried a few different chat apps for our Shopify store, but Chatra was the simplest to setup and the most liked so far, as a bonus their customer service is excellent! Recommend to anyone who would like to be more readily available to their potential customers.

Dec. 1, 2015

This is a fabulous, user friendly app. It's perfect for when your customers have a quick question and need an instant response. Our company loves Chatra! Thank you!

Nov. 7, 2016

I really like this app. I can tell a lot of thought went into it and they continue to make improvements. You can personalize the appearance and content so that it reflects your brand/personality. I like that when a customer chats, you can see their geographic location as well as where they are in your shop. I also like that you can set a schedule for when your chat is active. The communication with the developer has been excellent: friendly, helpful and professional.

April 21, 2020

Original review (2015): Still trying to drive more traffic to this new store to really put this thing through the paces, but no complaints yet! Pretty easy to use and enough free features it's worth grabbing as a new store. I particularly like the ability to add a photo in and make the chat seem personal. Update April 2020: still on it. Still fantastic.

Nov. 24, 2015

Very impressed by how effective this app is! Lots of my customers are using it to get in touch with a 'quick question' that may not have otherwise been emailed. It creates a more personal exchange, and I feel not only are more browsers becoming buyers, but they are happier with the service and will become repeat customers. Very happy that I installed this app and I do not hesitate to recommend it or the team behind it. Excellent customer service and help if you need it.

Nov. 24, 2015

Absolutely AWESOME app! Well designed, great customization, fantastic phone app....the perfect package! I will be a lifetime user for sure!!

Nov. 20, 2015

This chat app is our favorite -- it is a really slick, absolutely easy to set up and use. We've used another chat app in the past which was a little buggy, and did not allow you to hide the chat tab (when you were offline). This one lets you hide it so if you're not online, people aren't sending you messages through this, which we find useful.

Nov. 19, 2015

So far......Just installed. Incredibly easy, straight forward & stress free to set up!! Woo Hoo! Looks good on site too. Mobile app instantly installed onto my tablet (not compatible with my existing, little bit old phone, darn it) Look forward to seeing what will do for my new eCommerce adventure. Thanks ! Sue Ann

Nov. 19, 2015

Absolutely amazing app that looks beautiful on your site and is easy to set up. Within 12 hours of installation, I had a customer chat that turned into a conversion. The Chatra customer service is excellent and their desktop app simplifies your availability. I'll be a customer for life!

Nov. 11, 2015

If I could give this more starts I would! I have tried several other "Chat" apps offered as Shopify addons and nothing comes close to this one for functionality, integrations, service, and price. Easy to set up and so many ways to customize including your own custom triggers that you can set or turn off like having the chat screen popup only on certain pages and only if the customer has been back to the site 2 times. Yes you can get THAT specific. I've only been using it for a week and I am convinced that I have gained a BUNCH of sales simply for being there to answer a question when my customer has one. It has a great phone app to accompany it that also works great. Unlike other chat services, you don't have to have the app up on your phone screen for it to work. It will work in the background and pop up a notification when a chat request comes in. Seriously, give this app a try and I PROMISE you won't go back to any of the others.

Nov. 9, 2015

Wow! Awesome. The first weekend we had this installed, it proved its usefulness. Terrific options for when/where you want the chat window to pop up so as not to drive your customers away, but help them when they may be "on the fence" or need assistance (like that all-important check out page.) Also, options for personalized messages, design, etc. The accompanying app is totally rad! Need to step away from your computer? No problem. Chat from your phone! As a former customer care professional... I love it. Well done, Chatra. Well done!