Chatra — Live Chat & Chatbot
Chatra — Live chat and chatbot for your website
Rating
4.8
feedback
652
chart
#2,174
All reviews
Rating Breakdown
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July 27, 2017
We are still in our trial phase of this chat app. So far, so very, very good! Easy to install and figure out. Only wish that we could add our logo (or image) in the lower right chat icon. That might be in the subscription service. I dig this app!!!
July 24, 2017
Great app! Incredibly easy to install and operate. Still early days for us but the checkout functionality is already assisting with retaining sales.
July 16, 2017
Great app. It works really well. The one thing I really hate about it I can't remove their branding even on a paid app. Really bad implementation.
June 29, 2017
very useful!! we can see where our customers are and chat to help them choose what's the best for them
June 19, 2017
Chatra is excellent, I used two more apps for chatting from shopify app store before and removed them, but so far chatra is the best! thank you
Oct. 14, 2017
I have been looking for the perfect chat application for a while. None of them was perfect and some were quite expensive for their available features. I tried Olark, Tidio, Messenger, Drift and finally stopped on Chatra... Why I switched from Drift to Chatra? Drift does have a great look and great features, but their pricing was way off compared to Chatra... And Chatra also offered a lot more features out of the box for a quarter of the price. Having access to live users, segments, HelpScout Integration, were some of the basics I was looking for. And Chatra delivered. Their onboarding was also very friendly and they gave me all of the answers I was looking for... Like how to customise the chat button with my own face! Another very nice feature is the ability to edit a comment after it's posted (so you don't look like a second grader when writing to your customers). And, one feature I didn'T realise I would like was the "see what the customer is writing" feature... Wow! How nice is this to be able to start searching or writing a reply to your customer even before they post! Overall, this app really made the cut for me. I've been using it on my phone and on desktop for the past 2-3 months and it's been great! UPDATE: After using the app for more than 8 months, I did get into a few frustrating bugs using their mobile app (which is actually a web app). It's sometimes frustrating to try to make a correction on the small writing space. The app will sometimes become unresponsive and it keeps me from responding to a client on time. It's still a great app but I did find another one that is half the size of Chatra and should help shave another 150kb on my page weight.
June 4, 2017
Does not work and doesn't notify me when someone is trying to chat, I have the paid version and it does not come along with any sort of support besides for them telling me I need to turn my volume up on my phone... I know how to use my device that is obviously not the issue. The support team is unwilling to assist, I guess they have not solution for their crappy system.
May 30, 2017
Works perfect. The first day I made two sales that probably would not have happened without Chatra. I can honestly say this app doubled my conversions.
May 29, 2017
Tested this out trying to find a good live chat service. Took 15 minutes to get the live chat email. Yet my contact form gets the email there right away.
May 27, 2017
So far I love this chat app. I really like being able to see what someone has in their cart, and even what they're typing in chat before they send it to me, so that I can start preparing for my answer to them. I think there are probably a feature or two from a previous app I used that I wish I had here, because I was used to those features, but that aside I definitely recommend this app. Thank you so much!!
May 26, 2017
An absolutely amazing app! The best feature is its app response time. I've tried almost all free chat tools. As with most of them you don't get a live notification when your customers ping you. Chatra has helped me save customers and sales!
May 21, 2017
Great app has wonderful features and makes it very easy to talk to your customers!
May 15, 2017
So far so good! I've been using this for a week and have had pretty good success, even though I'm not live online a whole lot. I kind of wish it had a chat bot, but then again, I think about half of my customers were frustrated by the previous chatbot app I tried.
May 9, 2017
Love this app and how it allows me to connect to the visitors in my web store. Thumbs up from Webb's Mid Century :)
May 6, 2017
Incredible way to connect with customers and create reliable customer service. Love the software and platform. Customer service is incredible as well.