Chatra — Live Chat & Chatbot

Dec. 1, 2015

Chatra is a GREAT live chat app that's been a perfect addition to our online store. We've tried a few different chat apps for our Shopify store, but Chatra was the simplest to setup and the most liked so far, as a bonus their customer service is excellent! Recommend to anyone who would like to be more readily available to their potential customers.

Dec. 1, 2015

Fantastic app, well-implemented. We love that it lets us be notified whether on PC or mobile, gives customers the sense that we're a major retailer, not just a mom-and-pop.

Dec. 1, 2015

This is a fabulous, user friendly app. It's perfect for when your customers have a quick question and need an instant response. Our company loves Chatra! Thank you!

Nov. 7, 2016

I really like this app. I can tell a lot of thought went into it and they continue to make improvements. You can personalize the appearance and content so that it reflects your brand/personality. I like that when a customer chats, you can see their geographic location as well as where they are in your shop. I also like that you can set a schedule for when your chat is active. The communication with the developer has been excellent: friendly, helpful and professional.

Nov. 30, 2015

The mobile phone app sets this apart from all other solutions i've tried so far. Can't recommend the product or service highly enough.

April 21, 2020

Original review (2015): Still trying to drive more traffic to this new store to really put this thing through the paces, but no complaints yet! Pretty easy to use and enough free features it's worth grabbing as a new store. I particularly like the ability to add a photo in and make the chat seem personal. Update April 2020: still on it. Still fantastic.

Nov. 25, 2015

Great Live Chat app. Very clear and we especially like the Mac standalone app, really makes it easier to chat with customers. We highly recommend!

Nov. 24, 2015

Very impressed by how effective this app is! Lots of my customers are using it to get in touch with a 'quick question' that may not have otherwise been emailed. It creates a more personal exchange, and I feel not only are more browsers becoming buyers, but they are happier with the service and will become repeat customers. Very happy that I installed this app and I do not hesitate to recommend it or the team behind it. Excellent customer service and help if you need it.

Nov. 24, 2015

Chatra provided an additional channel of communication which we were definitely missing. Our Customer Interaction has gone up drastically and it's having a positive impact on our conversion rates. So far we've loved Chatra and I don't see that changing with an Awesome Support team standing by to assist us at any time .

Nov. 24, 2015

Charta app is the best way to improve customer communication. It is easy to set up and fun to use. The support team is very helpful and professional. I would recommend it to everyone who is looking for a way to increase sales and hear customer's questions and opinions.

Nov. 24, 2015

Absolutely AWESOME app! Well designed, great customization, fantastic phone app....the perfect package! I will be a lifetime user for sure!!

Nov. 21, 2015

Perfect for keeping in contact with customers and tire kickers. I've been using Chatra.io for the last few weeks and it has already had an impact on my customer service and sales. From the well-designed iOS app, to the online interface, and the creative customer-naming system, to avoid treating anonymous customers like numbers, everything has been first class. I used another chat client previously, but did not like having to use my IM client. The dedicated client here helps me filter out business IMs from personal IMs and texts. A few things that might be nice additions would be the ability to always see the current page a customer is on. You can see this sometimes, but not always. Another useful thing would be the ability to push a popover- lightbox style offer based on a particular customer. For example, maybe I see somebody in Libya (this just happened) and send an offer of discounted shipping (the lightbox makes it look more like it "just happened" and less stalkerish than an IM. :)) These are minor quibbles. Chatra.io is an essential tool for using your website to communicate with customers instead of hiding behind it.

Nov. 21, 2015

Where do I start? This app has been a massive success for us. We are a small team that is always on the go. Between my office manager and myself we are available during peak ordering hours and are able to help clients with questions they may have. 1. We used to get a contact form filled out every two to three weeks. We now get three to five messages a week. Talk about missed opportunity. Not anymore. 2. The installation was super easy and literally took 3 minutes. 3. It shows me where on my site the client was and this allowed me assist them without having to identify what they were doing. (I helped design our site!!!) Only downside is that my spell check isn't pulled over yet. Since I access it via my mobile app I tend to make a few mistakes. I highly recommend this app!!!!!!!

Nov. 20, 2015

This chat app is our favorite -- it is a really slick, absolutely easy to set up and use. We've used another chat app in the past which was a little buggy, and did not allow you to hide the chat tab (when you were offline). This one lets you hide it so if you're not online, people aren't sending you messages through this, which we find useful.

Nov. 19, 2015

So far......Just installed. Incredibly easy, straight forward & stress free to set up!! Woo Hoo! Looks good on site too. Mobile app instantly installed onto my tablet (not compatible with my existing, little bit old phone, darn it) Look forward to seeing what will do for my new eCommerce adventure. Thanks ! Sue Ann

Nov. 19, 2015

Absolutely amazing app that looks beautiful on your site and is easy to set up. Within 12 hours of installation, I had a customer chat that turned into a conversion. The Chatra customer service is excellent and their desktop app simplifies your availability. I'll be a customer for life!

Nov. 17, 2015

I was looking for an app that would allow me to answer customers questions through my mobile device and then I found Chatra. I have Chatra integrated on both my US and CDN storefronts, and the mobile app allows me to answer customers from both sites. Extremely easy to install, and support is quick and friendly. I've already had multiple customers reach out through the app and I was able to help them instantly. This is a must have app!

Nov. 11, 2015

If I could give this more starts I would! I have tried several other "Chat" apps offered as Shopify addons and nothing comes close to this one for functionality, integrations, service, and price. Easy to set up and so many ways to customize including your own custom triggers that you can set or turn off like having the chat screen popup only on certain pages and only if the customer has been back to the site 2 times. Yes you can get THAT specific. I've only been using it for a week and I am convinced that I have gained a BUNCH of sales simply for being there to answer a question when my customer has one. It has a great phone app to accompany it that also works great. Unlike other chat services, you don't have to have the app up on your phone screen for it to work. It will work in the background and pop up a notification when a chat request comes in. Seriously, give this app a try and I PROMISE you won't go back to any of the others.

Nov. 10, 2015

Excellent app! Very easy to setup and looks great! Not invasive like some of the other chat apps! Can respond on PC and Mobile and very easy integration. Even sends email when you are offline so you can respond to customers. Has proven extremely useful. Highly recommended.

Nov. 19, 2015

This app is a must, 100% recomended. Chatra is more than a simple chat, it helps you even to reduce cart abandonments. The look is great and the features really good. I like knowing what page the costumers are in every moment and have the possibility to send them an automated message if they land on a particular page. Definetely it worths a try.