Chatra — Live Chat & Chatbot
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No complaints, happy so far, and we've been using it for years. There is a time-zone difference, but emails are answered quickly for any issue.
Best chat app out there for businesses that need to convert their chats to tickets via another app - or chat with customers directly
We've been using Chatra for several years now. The app has a robust feature set, and customer service is outstanding.
I have used this ap for a while now and find it is brilliant. The only slight frustrating thing is that some client do not always leave their email address so its means they send an enquiry but I cannot respond to them. That is the clients fault not chatra, however I wonder if there is a way the ap would have first option to add their email address, then write a message?
Thanks for the feedback! The contact form can only appear after a visitor sends you a message, there's no way to show it before that, unfortunately. However, please note that you can still reply to a client even if they did not leave their email address. They will see your reply when they come back to your website.
The best chat app, with good insights on what's going on on your shopify store at the same moment you're talking with a person
J'adore cette application qui nous permet d'être en contact avec les gens ! Pas parce qu'on a une boutique en ligne qu'on doit être loin de notre clientèle!
Works great for our store !we can answer to customers queries very quickly and it is wonderful that there is free plan
Easy to use, great price and customers really like the option to contact us immediately! Thank you so much.
Happy with this app, very easy to use! The whole team uses it and communications are easy. Like that you receive email notifications and can work from there or the app.
I did a ton of research on Chat Bot apps and this is the best for sure. Tons of features in the free version.
Best chat app, free plan which is really ok if you need basic services, good customer service. I recommend!
Live Chat très performant ! Je recommande. FAcile et pratique, le SAV est super competant et reactif LiveChat is very up full ! I recommended Easy to use ! Very Good and fast After Sales Services Please Add 2 segments of open hour by days please !
Great App! So easy to use and very organized! Highly recommend for any chat needs you may have. Love the setting where you can also save standard answers.
Great app! Super easy to use and a great way of engaging with customers to improve their user experience. Highly recommend!
I've used a lot of chat apps, so far this app seems to be the keeper. Works well on mobile and desktop.
Brilliant App! Helped me convert a few customers in under a week of installing this app. Look forward to closing many more deals
Your ad in Shopify said this was $19 a month (or $15 a month if the full year is paid at once), but after installing it I see that it is $15/mth per agent. All five of my agents are part time and working from home. This would cost me $75 a month. That is insane! Your app is not worth that much money and I am ultra annoyed that your pricing was so wrong. I have wasted too much time on your app. Shame on you for being so deception.
Sorry to hear that! We did not mean to deceive you, you can always check the detailed information about our plans at chatra.com/plans or if you click on the "See all pricing options" button on our Shopify app page. There, we clearly show that the price is per agent, and it's a common practice for helpdesk tools to charge on a per-agent basis. Also, please note that you don't have to pay for all registered agents in Chatra. For example, if you have 5 agents, but only 2 of them are online at a time, a subscription for 2 agents will be enough. Agents can take turns: when one goes offline, another connects. We've sent you an email with some additional information. We apologize again for the misunderstanding.
We have just launched our new website. Our customers love the live chat program a lot. Convenient and really useful!
Wonderful app! I like the reports they provide in the Pro plan. Support was great — friendly and knowledgeable!
Great app. Does everything one would need a chat app to do. It's great. Customer service is solid. 5 stars.
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