Chatra — Live Chat & Chatbot
Chatra — Live chat and chatbot for your website
Rating
4.8
feedback
300
chart
#1,793
All reviews
Review RSS Feed
May 24, 2021
Happy with this app, very easy to use! The whole team uses it and communications are easy. Like that you receive email notifications and can work from there or the app.
May 21, 2021
I did a ton of research on Chat Bot apps and this is the best for sure. Tons of features in the free version.
May 20, 2021
Best chat app, free plan which is really ok if you need basic services, good customer service. I recommend!
May 20, 2021
Live Chat très performant ! Je recommande. FAcile et pratique, le SAV est super competant et reactif LiveChat is very up full ! I recommended Easy to use ! Very Good and fast After Sales Services Please Add 2 segments of open hour by days please !
May 19, 2021
Great App! So easy to use and very organized! Highly recommend for any chat needs you may have. Love the setting where you can also save standard answers.
May 19, 2021
Great app! Super easy to use and a great way of engaging with customers to improve their user experience. Highly recommend!
May 19, 2021
I've used a lot of chat apps, so far this app seems to be the keeper. Works well on mobile and desktop.
March 28, 2021
Brilliant App! Helped me convert a few customers in under a week of installing this app. Look forward to closing many more deals
March 10, 2021
Your ad in Shopify said this was $19 a month (or $15 a month if the full year is paid at once), but after installing it I see that it is $15/mth per agent. All five of my agents are part time and working from home. This would cost me $75 a month. That is insane! Your app is not worth that much money and I am ultra annoyed that your pricing was so wrong. I have wasted too much time on your app. Shame on you for being so deception.
Sorry to hear that! We did not mean to deceive you, you can always check the detailed information about our plans at chatra.com/plans or if you click on the "See all pricing options" button on our Shopify app page. There, we clearly show that the price is per agent, and it's a common practice for helpdesk tools to charge on a per-agent basis. Also, please note that you don't have to pay for all registered agents in Chatra. For example, if you have 5 agents, but only 2 of them are online at a time, a subscription for 2 agents will be enough. Agents can take turns: when one goes offline, another connects. We've sent you an email with some additional information. We apologize again for the misunderstanding.
March 10, 2021
We have just launched our new website. Our customers love the live chat program a lot. Convenient and really useful!
March 4, 2021
Wonderful app! I like the reports they provide in the Pro plan. Support was great — friendly and knowledgeable!
Jan. 9, 2021
Great app. Does everything one would need a chat app to do. It's great. Customer service is solid. 5 stars.
Jan. 8, 2021
great chat app, simple and to the point. So far love it... its list of current users is accurate and very easy to set auto invite and manual as well
Dec. 15, 2020
First day using this app I converted 4 sales. It gives a great insight into what your customers are thinking. It's a great way to build trust with your customers. Would highly recommend this app!
Oct. 22, 2020
Great app, helped me connect to my customers and guide them through the shopping process. Even made a sale conversion from this. Support was great too. Fixed an issue I had promptly.
Oct. 6, 2020
Started with the free trial then upgraded to the Pro Plan. App works great, love the features and it's a great price.
Sept. 29, 2020
I've been so pleased with this app. Easy to set up and configure. My customers are enjoying it too! I love that I can target specific pages/behaviors with customized messages! It helped us maximize sales during our last promotion.
Sept. 21, 2020
easy to set up and friendly to use. Customer service has been friendly and helped highlight how nice their app works for customers
Sept. 21, 2020
Best live chat app ever made. Very affordable for startups and everything is straight to point. Very useful if you wish to engage with your visitors. HIGHLY RECOMMEND THIS APP.
Sept. 3, 2020
Tried multiple chatting apps over the years trying to find the best one. This is by far the easiest to use on both the customer and agent side.