Chatra — Live Chat & Chatbot

May 30, 2020

I love it. I work with a lot of farmers who don't all have great wifi- that does affect the ability for the app to work. But when it does work, it definitely helps me convert. I'm grateful for the app and for the quick responsiveness of the team when I need assistance.

May 15, 2020

We love this app. It's seamless for us and especially helpful with the current state of world affairs. It is a perfect way for our customers to communicate with us, and us with them.

May 14, 2020

Great app, easy to use! It helped us close a lot of transaction and we are highly recommending it. 5 Stars

May 12, 2020

Use la app par entender mejor a mis clientes y como navegan por la web. Si bien me di cuent que en mi rubro no responden al chat pero me da la seguridad que si necesitan algo estoy ahi.

May 11, 2020

This is a nice app with all of the basic features for a very reasonable price. I have had sales I can directly contribute to the app.

May 11, 2020

We installed Chatra's chat tool on our site and conversions have gone up, we learn way more about our customers, can proactively prevent bounces and abandoned carts, and it works seamlessly for customers on web and mobile across devices. Its so easy for our CX team to use - took almost no training time. Easy and powerful tool, highly recommend! The Chatra team is also SO responsive if you email them with questions. Same day responses, good communication, easy to work with. We've tried other chat tools, a variety of SMS tools, and Chatra has been the best one in terms of sales boost as well as ease of use.

May 11, 2020

It is a great app for reaching out to store visitors!! Even has an automated chat bot service that handles the visitors during non-office hours!

May 9, 2020

We use the free version and it's awesome! If you were selling a more premium/complex/subscription product that requires more input from customer service, I could definitely see how the premium version would be worth the $$.

May 8, 2020

Started using this app two weeks and I have no idea why I did not install it sooner. I´ve been able to actually have a conversation with my customers and potential customers and provide the service and attention that we all strive for as customers. I love that I can connect like this with Chatra and 100% recommend it!

May 5, 2020

Brilliant app. it is a massive help for us to communicate with customers and don't know what we'd do without it now

May 1, 2020

Super fast support from the team and app works really well with invaluable features vs a more typical social media chat integration. We can see what a customers is looking at, their session history and demographics and what they're typing before they submit which is a real time saver, and the ability to edit a response if a customer is offline came in handy. This app's a keeper for us and has been really reliable. Would be 5 star if the app didn't very frequently start new sessions for registered customers coming back to chat so we don't have past chat history and have to keep spending time checking for the name or email provided. We get that folks clear their cache or disable some tracking, but we see this a lot with customers who keep providing their details and haven't removed past data.

April 30, 2020

Works perfectly to track customer inquires. Super simple to use and intuitive. Very easy to simply respond to customers via just email.

April 28, 2020

Perfect. Love this app. It works perfectly is great value and easy to set-up and integrate into my Shopify store. It comes with some great settings to tweak to how you want it to work. Recommended.

April 27, 2020

Love Chatra! It's just me running my business and I needed something that I could easily reply to messages on my laptop or on the go (ie on my phone).

April 27, 2020

Amazing app! Works really well great customer service always available to help with all things we need

April 27, 2020

Easy to work with and understand, great that you have also the choice for a fee version. Have it since a few days and I am happy with it, I am recommend it.

April 26, 2020

Chatra works very well. It´s easy to use, and comes with a lot of setting options. It´s also very good at giving you plenty of info on your website visitors, and chatting with them is easy. Support is friendly and effective - too. I´m glad my shopify expert recommended me this app for my online store. Thumbs up!

April 25, 2020

I have used this app for more than a year and find it extremely useful for our business. Its easy to install, the support is fab and customers data is stored for any use in future. Totally recommend it.

April 24, 2020

A fantastic addition to our store. Much better than native Shopify chat. Great functionality even in the free version

April 24, 2020

Chatra has increased sales and conversions of our business. They offer some great features such as live visitors on the site. Very easy to use and implement. 5 stars!!