Chatty: Live chat Helpdesk FAQ
Chatty: Live chat & customer support solution for Shopify
Rating
5.0
feedback
2,178
chart
#459
All reviews
Rating Breakdown
Review RSS Feed
July 9, 2024
This app can save a lot of time. I hope everyone can use it. Special thanks to the customer service Hana, who helped me solve many problems.
July 8, 2024
Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.
Dear AEDShop Team, Thank you for taking the time to share your feedback with us. We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app. While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback. 1. Multiple Users and Chat Assignment: - Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously. 2. After-Hours Messaging: - When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily. 3. Work Hours Configuration: - We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience. We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out. Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users. Best regards, Chatty Support Team
July 8, 2024
Very very best shopify app for your store with this your store look like professional
July 7, 2024
The service is really in time and helpful. The agent Tiana is super nice and patient. Recommend!
Using app
About 4 hours
Total reviews
1
Average rating
5.0
July 5, 2024
This app works perfectly for my store. I like the app set up in the admin. Very responsive support. I had a small issue and Customer Service Rep Mia and Technician Nikita, fixed it promptly.
July 5, 2024
très satisfaits de cette app. le service client est ultra responsive et débrouille les éventuelles difficultés rencontrées. merci !
July 5, 2024
This program is really simple and useful and is highly recommended. When I had some problematic glitches, by contacting the software developers for help, they were very responsive and I was impressed by a technician called Hana who quickly made my problem solved.
July 5, 2024
ik zou de app zeker aanraden, ik had zelf wat problemen om de app op gang te krijgen toen de klanten service benaderd die ook in mijn eigen taal sprak heeft me super snel geholpen om het probleem te verhelpen!! Dankje Hanna :)
July 3, 2024
This is a beautiful app that's easy to use and has an excellent support team to boot. I got help via email from Lydia and via live chat from Linda. Both were very quick to respond — any issues I had were resolved within the day. I'm using this in conjunction with Shopify Inbox. If their live chat feature gets developed further, I might switch over to just using this. Great app overall. Would highly recommend!
July 3, 2024
Zeer vriendelijk en snel geholpen door Hana & Doris!
Store
My Store
Using app
4 days
July 3, 2024
Not only is this software free, but its customer service is very good, especially Hana's response is very timely, and there are many customization options. I highly recommend using this software.
July 2, 2024
Hana has helped me tremendously with how everything work. Thank you so much!
July 2, 2024
So far so good! Just did the setup and had a few questions and Tiana and Prakash were amazing!! Thank you!