ClearSale Fraud Protection

Aug. 21, 2024

had issues, my account manager Mirella was amazing at helping.

June 4, 2024

I'm writing this review on my first day using the service. My first impression is simply GREAT! Setting up and integration of service were so easy and straight forward. Then I had an issue with an order not submitted to Clear Sale for review. As soon as I emailed the customer service, I saw a lot of communication back and forth among customer service, technical support and sales to fix the issue and give me a quick decision. I realized the agent Kaio and analyst Yasmin did great job to coordinate among all departments and prioritize my issue till I got a resolution within few hours. I'm really impressed!! Thank you so much!

May 17, 2024

Excellent app! I highly recommend it for anyone running an online store. The system is easy to install and the customer support is fantastic, making it ideal for selling products with confidence.

April 29, 2024

We signed up with ClearSale in March of 2022. We have paid their monthly service fee for over two years. In Jan. of this year (2024) we had our first chargeback of $137. ClearSale approved the transaction, so we thought we were covered. We submitted the requested documentation for chargeback reimbursement. When submitting a chargeback their client portal states a response will be provided "within hours or up to 7 days." We didn't receive a response or update for 16 days and when we did, our chargeback claim was denied with no explanation provided. We asked several times for an explanation and the only answer provided was, not all necessary information was submitted correctly. Ultimately, Clearsale offered to stand behind their 100% chargeback guarantee, however the story does not end there. We sent no less than a dozen emails asking about our reimbursement. We have been given many excuses as to why the chargeback has not been refunded. Typically, their email will state "reimbursement will be issued in the next payment cycle" and when the next payment cycle comes around there will be another excuse. After three months we finally received our refund however we have lost confidence in ClearSale and can no longer continue with their service.

April 22, 2024

Our experience with ClearSale began positively with a smooth onboarding and setup process, and we were optimistic about the partnership to effectively manage our risk exposure. However, the journey presented significant challenges. The increase in chargeback rates, which reached nearly 5% against an expectation to remain below 1%, substantially impacted our financial health and customer trust. This necessitated our intervention to manually decline transactions flagged as "High Risk" by Shopify, despite ClearSale's approvals. Further complicating matters, the integration with ClearSale contributed to the loss of access to the Shopify Shop sales channel, which was a crucial and growing source of revenue for our company. We also experienced persistent technical issues with the ClearSale dashboard, including incorrect reporting of transaction values and difficulties in securely maintaining bank information for chargeback refunds. Communication challenges added to the frustration. In nearly every case, we had to initiate multiple follow-ups to understand the reasons behind declined chargeback claims, which were typically reversed only after an email exchange with no new information outside of our initial claim. Additionally, ongoing delays and the failure to receive over $25,000 in approved reimbursements have underscored profound inefficiencies and inconsistencies within ClearSale's decision-making processes. This situation has been further complicated by inconsistent resolutions from different internal agents, leading to repeated flip-flopping on decisions regarding our reimbursements. We are still awaiting payment on approved chargeback refunds dating back to 11/30/2023. These cumulative issues have not only disrupted our operations but have also led to irreparable harm to our business's growth and reputation. Consequently, we have made the decision to terminate our contract with ClearSale and seek alternative solutions for our risk management needs. We cannot recommend ClearSale if your industry is prone to high levels of fraud, your business maintains a relatively high average order value (AOV), or if your operations cannot afford the cashflow risk of delayed chargeback refunds.

Nov. 6, 2023

Gracias a que instalamos ClearSale en supernaturista.com logramos apagar un incendio de contracargos y pedidos fraudulentos que teníamos. Nuestra tasa de fraude ha bajado considerablemente y adicional a eso, el servicio personalizado que ofrecen es muy bueno. Trabajan de la mano para la implementación, capacitación, etc...

April 3, 2023

It is not an exaggeration to say that ClearSale has saved my business. After a string of chargebacks due to fraud my company took some heavy hits, but ClearSale followed through with their side of our agreement and fixed the situation. I 100% recommend their service and will be a life-long customer. Not to mention Luisa and team have excellent customer service. 10/10 would have a beer with them.

April 1, 2023

I've had them for a couple of months, and I haven't had any problems. Anytime I need something, they're really responsive.

March 3, 2023

No dan solución su soporte técnico

Dec. 5, 2022

Clearsale provides a no-hassle way of dealing with fraud. Although I can check up on orders myself, I'm no expert in fraud, so it's nice to have this running in the background, along with the peace of mind from chargeback guarantee.

Nov. 3, 2022

This is literally a trash company with as trash team that misleads stores into believing that they're covered from chargebacks when they really aren't. I am so disappointed in the entire team. They even ignored my emails when I requested to cancel the service. BEWARE! Do not believe them. It's BS.

Oct. 23, 2022

ClearSale solved a big problem for us. It has saved us time and given us peace of mind. The service is good and quick. We're very satisfied with the service. - Rahul, Asst Manager, ECommerce, The Jewellery Group

Oct. 13, 2022

It has been great having that confidence with orders again after being stun with 1000 of dollars of fraud orders. Thanks Clearsale :)

Oct. 10, 2022

The app does what it says. Big shout out to Ralph who took us through the process smoothly. Great guy with elite video game industry knowledge too!

Aug. 19, 2022

Great app!! would highly recommend for anyone with an online store selling products. Is an easy and straightforward system to use.

July 15, 2022

Great app!! would highly recommend for anyone with an online store selling products. Is an easy and straightforward system to use.

July 11, 2022

This app is giving us an extra layer of fraud protection which is really helpful in certain markets. Support has been excellent and setup was straight forward. Highly recommend.

June 23, 2022

I would highly recommend this app if you are worried about fraudulent orders. We are using their service for more than a year for other websites and it is a complete piece of mind. The approval and claim process is seamless.

June 13, 2022

Nothing but great things to say about ClearSale. It was super easy to set up and gives ultimate peace of mind on sales. Now we can accept any size of order knowing that all the behind the scenes checks are complete and we're good to do what we're in business for - to supply great products with a great experience to our customers everywhere. Keep up the great work, ClearSale!

March 31, 2022

Phenomenal team, and it does what it says on the box. Has brought significant peace of mind to our operation that was suffering outsized fraud liabilities.