ClearSale Fraud Protection
Prevent Fraud & Chargebacks | ClearSale Shopify App
Rating
3.4
feedback
45
chart
#4,859
All reviews
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Dec. 4, 2025
We have been very happy with Clearsale's services - our account manager Mirella has been very responsive to any concerns or queries we've raised, and worked with us to find solutions for expediting the review of time sensitive orders.
Nov. 21, 2025
Superb customer service and protection! Thank you ClearSale!
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our customer service and fraud protection. Your trust means everything to us, and we’ll continue working hard to keep your transactions safe and secure. If you ever need assistance, we’re always here to help! ~ Jennifer
Nov. 11, 2025
Llevo más de 4 años trabajando con ClearSale y mi experiencia ha sido muy positiva. Su equipo siempre me ha brindado un servicio cercano y profesional, ayudándome a mejorar los niveles de aceptación y reducir contracargos, además de disminuir significativamente los falsos positivos. Con operaciones en México y Estados Unidos, ClearSale me ha acompañado en todo el proceso, ofreciendo soporte constante y resultados muy favorables. Sin duda, los considero un aliado confiable y estratégico para seguir creciendo con seguridad.
¡Gracias por sus comentarios! Es un placer para nosotros saber que somos sus aliados confiables y estratégicos para juntos construir un ecosistema en ecommerce más seguro. Nuestro foco es continuar brindando la mejor experiencia de compra, deteniendo el fraude y vendiendo más sin riesgo. ~Faye
Dec. 1, 2025
Update: 12/1/2025: Still no contact from Clearsale. Even though they were going to "Escalate" to the head of their customer service on 11/07/25. Still no contact about getting reimbursed, no coverage for the fraud that THEY said was OK to send. Do not use this service...It is a complete scam! This app is a scam! After more than 4 years of having this app, we received our very first chargeback and have had little to no response from Clearsale. When they do respond, they are simply copy/paisting responses. They give you the runaround when pushing for reimbursement for a chargeback that THEY approved, even after you load up all the documents to their un-user friendly portal. Now I'm trying to cancel the service and can't get anyone to respond. The chargeback was only for a $25.00 sale...Could you image if it was something of high value? I just can't believe we wasted all this money each money thinking we were protected.
Thank you for taking the time to provide feedback. We've escalated your concern to our head of customer service and someone will be in touch ASAP to help resolve the issues you've been experiencing. ~Faye
Oct. 15, 2025
I strongly advise anyone considering ClearSale to think twice before signing up. My experience with this company has been nothing short of frustrating and disappointing. They promised to protect my business from fraudulent transactions and assured me of secure, guaranteed sales. Instead, they failed to deliver on those promises. ClearSale took a significant amount of money from my account, yet when fraud actually occurred, they didn’t stand behind their guarantee or reimburse the losses. Communication was poor, and their customer service was completely unhelpful — every time I reached out, I was met with delays and excuses instead of real solutions. This company did not protect my business as advertised and left me feeling scammed. I’m sharing my experience so other business owners can avoid going through the same headache and financial loss I did.
Hi BB Branded team, Thank you for your feedback and I've passed it along to our head of Customer Service. Someone on our team will be reaching out to you ASAP! ~Faye
July 10, 2025
Clearsale is a fraud. They will ignore you and keep your payouts. They do not provide protection like they say they will.
Thank you for your valuable feedback. Your concerns have been escalated and someone on our team will get back to you ASAP. ~Faye
July 10, 2025
Service is absolutely horrible. Asked to cancel some orders from cover and I was lied to about how many orders was 'not identified' but I showed them clearly we have been charged for them. And then we went on for about a full month of me asking for information of how the charged was calculated and everytime they try and send the document the link was broken, the request was blocked or some issue was happening where I cannot get access to the document. This is really starting to become a scam and hiding behind poor customer service will still charging me $2-3,000 every month. I was talking to Monalisa and she keeps reassuring me they are working asap and will fulfil my request but she keeps sending me broken links and leads me around in circles. I DO NOT RECOMMEND THEIR SERVICE
Hi Secret Sneaker Store team, your feedback is highly appreciated. Unfortunately, our team encountered technical issues that affected both the identification of the disputed orders and the delivery of the supporting documentation. These documents are essential for processing reimbursements accurately, and we recognize how the delays have added to your frustration. Please rest assured that your case is being handled with the highest priority and our goal is to resolve this matter as quickly and transparently as possible. We will be in touch and appreciate the opportunity to make things right. ~Monalisa
Oct. 29, 2024
ClearSale Fraud Protection has been essential for our business in the US and Honduras. It gives us the peace of mind to focus on growth without the constant worry about fraud. The app works smoothly in the background, letting us avoid the stress of potential scams. Plus, the cost is fair for the level of protection it provides. ClearSale has become something we rely on every day.
Thank you for trusting ClearSale! Let's continue to increase sales and keep fighting the bad guys. ~Carlos
Sept. 28, 2024
We have worked with Clearsale for over 4 years and their platform, customer service, and dev teams are all top notch. They have even handled special customization(s) that are important to our business.
Thank you, Feature. Your partnership is extremely important to us and I'm glad I could help you on this journey. Our goal is to ensure you and your team have the best experience possible, and we will be sure to continue to do so. -Edu Pelaez
Sept. 11, 2024
Its been over 3 months since they said my chargeback was approved for refund. Kept telling me its the next payout, but its starting to get old. Messaged them 1 months ago on an update, and was ignored until today explaining reason codes which was already provided and approved. Hopefully this negative review will get them to finally payout the refund.
Thank you for your feedback and your partnership. Your concern has been escalated and someone on our team will get back to you right away. ~Faye
Aug. 21, 2024
had issues, my account manager Mirella was amazing at helping.
Hi Jon, Thank you very much for the feedback. I'm glad I could help, and it's always my goal to ensure you have the best experience possible. Don't hesitate to reach out whenever you need anything. ~Mirella
June 4, 2024
I'm writing this review on my first day using the service. My first impression is simply GREAT! Setting up and integration of service were so easy and straight forward. Then I had an issue with an order not submitted to Clear Sale for review. As soon as I emailed the customer service, I saw a lot of communication back and forth among customer service, technical support and sales to fix the issue and give me a quick decision. I realized the agent Kaio and analyst Yasmin did great job to coordinate among all departments and prioritize my issue till I got a resolution within few hours. I'm really impressed!! Thank you so much!
Thank you, Kiddo Depot team. This means a lot to us! Glad we were able to give you reassurance from the first day and looking forward to our continued work together! ~Chris
April 29, 2024
We signed up with ClearSale in March of 2022. We have paid their monthly service fee for over two years. In Jan. of this year (2024) we had our first chargeback of $137. ClearSale approved the transaction, so we thought we were covered. We submitted the requested documentation for chargeback reimbursement. When submitting a chargeback their client portal states a response will be provided "within hours or up to 7 days." We didn't receive a response or update for 16 days and when we did, our chargeback claim was denied with no explanation provided. We asked several times for an explanation and the only answer provided was, not all necessary information was submitted correctly. Ultimately, Clearsale offered to stand behind their 100% chargeback guarantee, however the story does not end there. We sent no less than a dozen emails asking about our reimbursement. We have been given many excuses as to why the chargeback has not been refunded. Typically, their email will state "reimbursement will be issued in the next payment cycle" and when the next payment cycle comes around there will be another excuse. After three months we finally received our refund however we have lost confidence in ClearSale and can no longer continue with their service.
Hi team, Thank you for being partnered with us and for providing this feedback. Your concern has been escalated and we'll have someone on our team reach out to you ASAP directly regarding this. Faye
Nov. 6, 2023
Gracias a que instalamos ClearSale en supernaturista.com logramos apagar un incendio de contracargos y pedidos fraudulentos que teníamos. Nuestra tasa de fraude ha bajado considerablemente y adicional a eso, el servicio personalizado que ofrecen es muy bueno. Trabajan de la mano para la implementación, capacitación, etc...
7 meses y contando, vamos juntos al vender más, sin riesgo de contracargos, gracias por su preferencia. ~Carlos
April 3, 2023
It is not an exaggeration to say that ClearSale has saved my business. After a string of chargebacks due to fraud my company took some heavy hits, but ClearSale followed through with their side of our agreement and fixed the situation. I 100% recommend their service and will be a life-long customer. Not to mention Luisa and team have excellent customer service. 10/10 would have a beer with them.
It has been a pleasure to work with you and thank you for your kind words! ~Luisa
April 1, 2023
I've had them for a couple of months, and I haven't had any problems. Anytime I need something, they're really responsive.
Thank you for your feedback! We are always looking to make sure everyone benefits from ClearSale. We hope you enjoy having that piece of mind not having to worry about fraud any longer! ~ Connor Fletcher
Dec. 5, 2022
Clearsale provides a no-hassle way of dealing with fraud. Although I can check up on orders myself, I'm no expert in fraud, so it's nice to have this running in the background, along with the peace of mind from chargeback guarantee.
Thank you so much for the kind words! We look forward to continuing to work with you and your team :) ~Partnerships team
Nov. 3, 2022
This is literally a trash company with as trash team that misleads stores into believing that they're covered from chargebacks when they really aren't. I am so disappointed in the entire team. They even ignored my emails when I requested to cancel the service. BEWARE! Do not believe them. It's BS.
Oct. 23, 2022
ClearSale solved a big problem for us. It has saved us time and given us peace of mind. The service is good and quick. We're very satisfied with the service. - Rahul, Asst Manager, ECommerce, The Jewellery Group
Thank you Rahul and the team from the Jewellery Group! Great to hear we are solving a big problem and headache for the entire business. Looking forward to working with you all! ~Ralph