All reviews

Rating Breakdown

  • 5
    92% (1,518 ratings)
  • 4
    4% (59 ratings)
  • 3
    1% (9 ratings)
  • 2
    1% (10 ratings)
  • 1
    2% (41 ratings)

Reviews with Text

  • 91% (1,492)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 6, 2026

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2026

Amazing as always, very helpful and quick!

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! I’m really glad I could help and that the support was quick and helpful as always. Your kind words truly mean a lot. If you ever need anything again, I’m always here and happy to assist. Srivastav

5 / 5 Share

March 5, 2026

Salaj was able to fix my issue with the checkout page, and he was very patient! Great service!

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! I’m really glad you’re happy with the support you received, and it means a lot to know the service made a positive difference. Your feedback is truly appreciated. Many Thanks Salaj

5 / 5 Share

March 5, 2026

muy buena atencion

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello Geronimo, Thank you so much for your kind review. I really appreciate you taking the time to share your feedback. It was a pleasure helping you, and please feel free to reach out anytime you need assistance. Regards, Nandita

5 / 5 Share

March 5, 2026

Zapiet is a very good app for managing local delivery in Shopify. The setup can be a bit challenging at the beginning, especially when configuring delivery rates and settings, but the support team was incredibly helpful. Rutvik assisted me patiently and guided me through the process step by step until everything was working correctly. The team was very efficient and responsive, and they made sure the issue was fully resolved. I truly appreciate their support and recommend the app for stores that need reliable local delivery management.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Mercedes Ramirez, Really appreciate your review! It was a pleasure assisting you. If you ever need anything in the future, I’ll be happy to help. Best, Rutvik

5 / 5 Share

March 4, 2026

She understood my problem with Zapiet and fix it right away

Using app

About 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Rujira, Thank you very much for taking the time to leave such a nice review, it's much appreciated! It was really nice chatting and getting you all fixed up and generating the correct rate to checkout for your customer's. If you have any questions or need any further assistance, please do not hesitate to reach out. Warm regards, Jessica

5 / 5 Share

March 4, 2026

Very helpful!

Using app

29 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello Jamie, Thank you very much for taking the time to review our app and service. It has been a pleasure working with you to configure Zapiet - Pickup + Delivery for seamless operation on your website. All the best, Sandy

5 / 5 Share

March 4, 2026

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for your valuable feedback. I am pleased that I could assist you. Please do not hesitate to contact me if you have any further inquiries. I wish you the best of luck. Regards, Nandita

5 / 5 Share

March 2, 2026

Great customer support

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Samantha! Thank you for the great review! I’m glad everything worked out well. We’re always here if you need any further assistance. Best regards Betty

4 / 5 Share

March 2, 2026

Etwas lange dauert bis ein Support finden aber, super freundlich und top Beratung. Bis jetzt bin ich sehr Zufrieden und kann die APP weiter empfehlen.

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi Dimitrios, Thank you very much for your thoughtful review. We appreciate your patience while waiting to connect with support, and we’re glad to hear that once you did, you found the team super friendly and received top-quality guidance. It’s great to know you’re very satisfied so far and would recommend our Zapiet ‑ Pickup + Delivery app. That truly means a lot to us. If you ever need anything, please feel free to reach out via chat or email at [email protected]. Warm regards, Srivastav

1 / 5 Share

March 2, 2026

this app is ridiculously overpriced with terrible pricing transparency. the monthly subscription fee for the essential plan also requires either an add-on zip code app ($14.99/mo) or a google API key ($100/mo). the support chat is useless and unhelpful.

Using app

About 19 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi Shawn, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience felt frustrating and unclear. That is certainly not the impression we want to leave. We understand how important pricing transparency is when choosing an app, especially when setting up delivery zones and rates. It sounds like we could have communicated the available setup options more clearly during your conversation, and we are addressing that internally to ensure future merchants receive clearer guidance from the start. Our Head of Support has reached out to you directly via email to better understand your specific requirements and to personally help review the most suitable and cost-effective configuration for your store. We truly value the opportunity to make this right and ensure everything is set up in a way that works for your business. If you are open to reconnecting, we would love the chance to assist further. The Zapiet Team

5 / 5 Share

March 1, 2026

The team is always incredibly helpful, responsive, and patient. Their customer service truly stands out , especially when you’re unsure about certain settings or configurations. They consistently go above and beyond to make sure everything works properly. Highly recommend!

Using app

Over 1 year

Total reviews

6

Average rating

4.3

Developer Reply

Hi there! Thank you for the great review! It has always been our pleasure helping you out. We’re always here if you need any further assistance. Best regards Betty

5 / 5 Share

March 1, 2026

Super helpful support. The app is easy to use. Highly recommended all throughout!

Using app

About 14 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for your kind words! I am happy to hear that you find the app easy to use and that you had a great experience with our support team. Your recommendation truly means a lot to us! Kind regards, Pavlo

5 / 5 Share

Feb. 27, 2026

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave a review, it's much appreciated! If you have any further questions or need any more assistance, please do not hesitate to reach out. Warm regards, Salaj

5 / 5 Share

Feb. 27, 2026

Getting customer support from Betty was great! She sat with me to go over my complex shipping configurations and guided me through the process. The Pickup + Delivery app plus the Rates by Distance together has leveled up my storefront shipping. Great apps and support!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Hi Jovana! Thanks so much for the lovely feedback! I’m happy I could help resolve things for you. Don’t hesitate to reach out if you need anything else. Best regards Betty

5 / 5 Share

Feb. 26, 2026

Très professionelle, très réactif.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Bonjour Cyrille, Merci beaucoup d’avoir pris le temps de partager votre avis! Nous sommes ravis que notre professionnalisme et notre réactivité aient répondu à vos attentes. Votre retour nous fait très plaisir et nous encourage à continuer à offrir le meilleur service possible. Au plaisir d’échanger avec vous à nouveau. Bien cordialement, Genesis

5 / 5 Share

Feb. 26, 2026

Absolutely top-notch experience with their customer support!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello Sezgin, Thank you so much for taking the time to review our support. Do not hesitate to write me back, if there is anything else I can help you with! All the best, Sandy

5 / 5 Share

Feb. 25, 2026

Betty was amazing and very helpful. She found a way to configure my store so that checkout worked as I needed it to. She was quick to respond and explained everything in a way that was understandable.

Store

Fork It

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! Thanks so much for taking the time to leave a review. We’re really glad we could assist you! Don’t hesitate to reach out if you need anything else. Best regards Betty

5 / 5 Share

Feb. 25, 2026

Jessica mucha amabilidad y paciencia, aclaro y configuro todo lo solicitado.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hola Pedro, Muchísimas gracias por tus palabras. Fue un placer poder ayudarte y asegurarme de que todo quedara configurado tal como lo necesitabas. Si en cualquier momento tienes otra consulta o necesitas apoyo adicional, aquí estaré para ayudarte. Gracias nuevamente por confiar en nosotros. Jessica

5 / 5 Share

Feb. 24, 2026

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review. If you ever need any further assistance or have questions, you know where to reach us!, Kind regards, Pavlo