All reviews

Rating Breakdown

  • 5
    89% (1,463 ratings)
  • 4
    5% (77 ratings)
  • 3
    1% (19 ratings)
  • 2
    1% (17 ratings)
  • 1
    4% (73 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 20, 2024

Zapiet has been a wonderful app to solve our unique shipping, local delivery, and in-store pickup options. The back end is very intuitive with lots of customization. Their support team has been amazing, especially Jeanette! She responded quickly and took the time to hop on a call with us to work through any issues we were running into.

Using app

Over 4 years

Total reviews

4

Average rating

4.8

Developer Reply

Hi Nikki, thank you so much for your kind words! I’m so glad to hear that Zapiet has been a great solution for your shipping, delivery, and pickup needs. It was my pleasure to assist you and hop on a call with you to work through any issues. If you ever need anything else, don’t hesitate to reach out—we're always happy to help!

5 / 5 Share

Dec. 19, 2024

Betty was very helpful in resolving an issue we encountered due to Online Store 2.0. She acted swiftly and addressed other issues that we didn't even notice. Thank you!

Using app

Over 4 years

Total reviews

3

Average rating

4.7

Developer Reply

Thanks for your review of our app and support! It's great to hear you were pleased with the support you received from Betty. Best wishes, Zapiet Team

5 / 5 Share

Dec. 19, 2024

Great support, very good features. What am i missing:

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thanks for the great review! It's always a pleasure to help our merchants and if anything comes up, we'll be there for you Steph

5 / 5 Share

Dec. 17, 2024

Todo muy bien, fue bastante amable. Y pudo ayudarme a solucionar mi problema. La recomiendo ampliamente.

Using app

About 9 years

Total reviews

1

Average rating

5.0

Developer Reply

Hola! Su mensaje me ha alegrado el día! Agradecemos que haya tomado el tiempo de escribir sobre su experiencia. Fue un placer ayudar a establecer sus tiempos de preparación y recogida. Siempre estamos aquí para ayudar! Espero que tengas un maravilloso día! Kristine

5 / 5 Share

Dec. 16, 2024

Very responsive & helpful support - we recently ran into an issue with a different third party app (for preorders) overriding the Zapiet tags, and the support staff very promptly not only found a workaround for us but also fixed all affected orders! Incredibly happy with the quality and level of service we've been getting so far.

Store

Kele

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your amazing review! 🌟 We're thrilled to hear that our team could help resolve the issue with the third-party app and get everything back on track for you. Reprocessing your orders and ensuring the correct pickup, delivery, and shipping tags were applied was our pleasure. Your kind words mean the world to us, and we're so happy to know you're enjoying the quality of our service. If you ever need anything else, we're just a message away! -Klaudia

5 / 5 Share

Dec. 16, 2024

Angelo is amazing

Store

Oasis

Using app

Over 4 years

Total reviews

16

Average rating

5.0

Developer Reply

Hi Nadine! We are so grateful for you taking the time to write in about your experience! I am so happy we were able to set up your local delivery - everything is running smoothly in your store now. Remember, we are always here to help. Happy holidays! Angelo

5 / 5 Share

Dec. 13, 2024

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your 5 star review of our app! We're glad to be able to support you in this small way in your wonderful mission. Best wishes, Bogi

5 / 5 Share

Dec. 13, 2024

Very pleased with support :)

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review of our app and support! It's great to hear you were pleased with the support you received from us. Best wishes, Bogi

5 / 5 Share

Dec. 11, 2024

Quick and easy resolution to our issue! Very helpful and responsive!

Using app

Over 8 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Denielle for taking the time to leave such a nice review! I was happy to help and make sure that our Zapiet - Pickup + Delivery widget was embedded on your theme and present on your cart page, along with a few other tweaks. If you have any questions or need any further assistance, please do not hesitate to reach out. Warm regards, Jessica

5 / 5 Share

Dec. 11, 2024

Great app and the customer service was amazing!! Anggy was my customer service agent and she was seriously so helpful!!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you're loving the app for managing your pickup and delivery orders, and that we were able to assist you. If you need anything else, we’re always here to help! ☕✨ -Anggy

5 / 5 Share

Dec. 10, 2024

incredible support, helped with every step I needed assistance with.

Store

Uplands

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Ryan and the Uplands team, It's been a pleasure to assist you and I am glad we have found a solution that works for you! I hope you'll enjoy using our app and it will be indeed helpful for your business. Feel free to reach out to us for any assistance you need around it! Warm regards, Pavlo

5 / 5 Share

Dec. 10, 2024

Great help from Leo. That's why I choose Zapiet? Well if you tried the other "5star" apps, the customer service sucked, the interface and initial set up was appalling, like a kid was programming it. But when you install Zapiet, you pay for that service, set up and ease of having a great app in your store. The developers behind this app definitely know how to do it better than the rest. cheers!

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your amazing review! I'm so glad I could provide the great support you deserve. It’s wonderful to hear that Zapiet stands out for its service, setup, and user-friendly experience. Our team works hard to make sure you have the best pickup and delivery tools for your store, and your kind words mean the world to us. Cheers to your success! 🚀✨ -Leo

5 / 5 Share

Dec. 10, 2024

Manuel was very efficient in getting my store up and running again! Zapiet customer service in general is always very helpful.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the lovely feedback! I'm so happy I was able to get your store up and running efficiently. Our team always strives to provide helpful and reliable support for pickup and delivery, and it’s great to hear we’ve hit the mark. We’re here whenever you need us! 🚀😊 -Manuel

5 / 5 Share

Dec. 9, 2024

They were right on top of everything and fixed the issues that needed to be fixed give Jessica a raise

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Saulo for your lovely words and for taking the time to leave a review! It was a pleasure helping you to get your store up-to-date with our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica

5 / 5 Share

Dec. 9, 2024

Pickup and delivery works very well in both online store and Shopify POS. The Zapiet schedule tile in POS works great. It's a bit unclear where Shopify POS leaves off and Zapiet Pickup + Delivery takes over. Customer support was able to research both and help me navigate the process for both. I look forward to using these 2 together in the future

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! Glad to hear our support team were able to guide you through using the app for both POS and your online store. Best wishes, Bogi Zapiet

1 / 5 Share

Dec. 8, 2024

Too many Bugs. Most recently, the delivery date that the customer placed an order for was incorrect in the system, causing us to miss orders, and their response was "we are working on it, there is no ETA". It was quite smooth earlier, but have been facing too many issues recently.

Using app

Over 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Thank you for your feedback. We understand how frustrating this situation must be for you, and we deeply empathize with the impact it has had on your operations. We want to clarify that the issue you’re experiencing is due to a Shopify bug outside of our control. If it were on our end, we would have resolved it promptly. Unfortunately, Shopify has been taking longer than expected to address the problem, and there’s no clear timeline for a fix. That said, we are actively working on developing workarounds to mitigate the impact of this issue. We’re committed to providing you with a reliable solution as soon as possible. Please don’t hesitate to reach out if you have any questions or need further assistance. Your patience and understanding mean a lot to us. Klaudia Senior Support

5 / 5 Share

Dec. 5, 2024

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star review! We hope you continue to have an excellent experience using our Pickup and Delivery app! Cheers, Anggy

5 / 5 Share

Dec. 4, 2024

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star review! We hope you continue to have an excellent experience using our Pickup and Delivery app! - Klaudia

5 / 5 Share

Dec. 4, 2024

great service thank you

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thanks a lot for your wonderful review! We're delighted to hear that your experience with our team and app has been positive. Your feedback keeps us motivated and if anything else comes up, don't hesitate to reach out! Best, -Steph

5 / 5 Share

Dec. 4, 2024

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5 stars! We're so happy to hear you're satisfied with our Pickup + Delivery app. If you need any support, we're always here to help! - Leo