Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,649
chart
#479
All reviews
March 5, 2026
Amazing as always, very helpful and quick!
Thank you so much for the wonderful review! I’m really glad I could help and that the support was quick and helpful as always. Your kind words truly mean a lot. If you ever need anything again, I’m always here and happy to assist. Srivastav
March 5, 2026
Salaj was able to fix my issue with the checkout page, and he was very patient! Great service!
Thank you so much for your kind words! I’m really glad you’re happy with the support you received, and it means a lot to know the service made a positive difference. Your feedback is truly appreciated. Many Thanks Salaj
March 5, 2026
muy buena atencion
Hello Geronimo, Thank you so much for your kind review. I really appreciate you taking the time to share your feedback. It was a pleasure helping you, and please feel free to reach out anytime you need assistance. Regards, Nandita
March 5, 2026
Zapiet is a very good app for managing local delivery in Shopify. The setup can be a bit challenging at the beginning, especially when configuring delivery rates and settings, but the support team was incredibly helpful. Rutvik assisted me patiently and guided me through the process step by step until everything was working correctly. The team was very efficient and responsive, and they made sure the issue was fully resolved. I truly appreciate their support and recommend the app for stores that need reliable local delivery management.
Hi Mercedes Ramirez, Really appreciate your review! It was a pleasure assisting you. If you ever need anything in the future, I’ll be happy to help. Best, Rutvik
March 4, 2026
She understood my problem with Zapiet and fix it right away
Hi Rujira, Thank you very much for taking the time to leave such a nice review, it's much appreciated! It was really nice chatting and getting you all fixed up and generating the correct rate to checkout for your customer's. If you have any questions or need any further assistance, please do not hesitate to reach out. Warm regards, Jessica
March 4, 2026
Very helpful!
Hello Jamie, Thank you very much for taking the time to review our app and service. It has been a pleasure working with you to configure Zapiet - Pickup + Delivery for seamless operation on your website. All the best, Sandy
March 4, 2026
Hello, Thank you for your valuable feedback. I am pleased that I could assist you. Please do not hesitate to contact me if you have any further inquiries. I wish you the best of luck. Regards, Nandita
March 2, 2026
Great customer support
Hi Samantha! Thank you for the great review! I’m glad everything worked out well. We’re always here if you need any further assistance. Best regards Betty
March 2, 2026
Etwas lange dauert bis ein Support finden aber, super freundlich und top Beratung. Bis jetzt bin ich sehr Zufrieden und kann die APP weiter empfehlen.
Hi Dimitrios, Thank you very much for your thoughtful review. We appreciate your patience while waiting to connect with support, and we’re glad to hear that once you did, you found the team super friendly and received top-quality guidance. It’s great to know you’re very satisfied so far and would recommend our Zapiet ‑ Pickup + Delivery app. That truly means a lot to us. If you ever need anything, please feel free to reach out via chat or email at [email protected]. Warm regards, Srivastav
March 2, 2026
this app is ridiculously overpriced with terrible pricing transparency. the monthly subscription fee for the essential plan also requires either an add-on zip code app ($14.99/mo) or a google API key ($100/mo). the support chat is useless and unhelpful.
Using app
About 19 hours
Total reviews
1
Average rating
1.0
Hi Shawn, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience felt frustrating and unclear. That is certainly not the impression we want to leave. We understand how important pricing transparency is when choosing an app, especially when setting up delivery zones and rates. It sounds like we could have communicated the available setup options more clearly during your conversation, and we are addressing that internally to ensure future merchants receive clearer guidance from the start. Our Head of Support has reached out to you directly via email to better understand your specific requirements and to personally help review the most suitable and cost-effective configuration for your store. We truly value the opportunity to make this right and ensure everything is set up in a way that works for your business. If you are open to reconnecting, we would love the chance to assist further. The Zapiet Team
March 1, 2026
The team is always incredibly helpful, responsive, and patient. Their customer service truly stands out , especially when you’re unsure about certain settings or configurations. They consistently go above and beyond to make sure everything works properly. Highly recommend!
Hi there! Thank you for the great review! It has always been our pleasure helping you out. We’re always here if you need any further assistance. Best regards Betty
March 1, 2026
Super helpful support. The app is easy to use. Highly recommended all throughout!
Hi, Thank you so much for your kind words! I am happy to hear that you find the app easy to use and that you had a great experience with our support team. Your recommendation truly means a lot to us! Kind regards, Pavlo
Feb. 27, 2026
Thank you very much for taking the time to leave a review, it's much appreciated! If you have any further questions or need any more assistance, please do not hesitate to reach out. Warm regards, Salaj
Feb. 27, 2026
Getting customer support from Betty was great! She sat with me to go over my complex shipping configurations and guided me through the process. The Pickup + Delivery app plus the Rates by Distance together has leveled up my storefront shipping. Great apps and support!
Hi Jovana! Thanks so much for the lovely feedback! I’m happy I could help resolve things for you. Don’t hesitate to reach out if you need anything else. Best regards Betty
Feb. 26, 2026
Très professionelle, très réactif.
Bonjour Cyrille, Merci beaucoup d’avoir pris le temps de partager votre avis! Nous sommes ravis que notre professionnalisme et notre réactivité aient répondu à vos attentes. Votre retour nous fait très plaisir et nous encourage à continuer à offrir le meilleur service possible. Au plaisir d’échanger avec vous à nouveau. Bien cordialement, Genesis
Feb. 26, 2026
Absolutely top-notch experience with their customer support!
Hello Sezgin, Thank you so much for taking the time to review our support. Do not hesitate to write me back, if there is anything else I can help you with! All the best, Sandy
Feb. 25, 2026
Betty was amazing and very helpful. She found a way to configure my store so that checkout worked as I needed it to. She was quick to respond and explained everything in a way that was understandable.
Hi there! Thanks so much for taking the time to leave a review. We’re really glad we could assist you! Don’t hesitate to reach out if you need anything else. Best regards Betty
Feb. 25, 2026
Jessica mucha amabilidad y paciencia, aclaro y configuro todo lo solicitado.
Hola Pedro, Muchísimas gracias por tus palabras. Fue un placer poder ayudarte y asegurarme de que todo quedara configurado tal como lo necesitabas. Si en cualquier momento tienes otra consulta o necesitas apoyo adicional, aquí estaré para ayudarte. Gracias nuevamente por confiar en nosotros. Jessica