Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,611
chart
#424
All reviews
Review RSS Feed
Feb. 13, 2026
Hi Ryan, It was a pleasure chatting with you and getting you all sorted!!! Thank you very much for the review and if you have any questions or need any further assistance, please do not hesitate to reach out. Kind regards, Jessica
Feb. 13, 2026
el chaval Srivastav, un maquina, super atento
Thank you so much for the amazing review! I truly appreciate your kind words and I’m really glad I could help. It means a lot to know you had a positive experience. If you ever need anything again, I’m always here and happy to assist. Srivastav
Feb. 13, 2026
Using app
--
Total reviews
1
Average rating
5.0
Thank you very much for taking the time to leave a review, it's much appreciated! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Jeanette
Feb. 12, 2026
One star for Zapiet We use Zapiet – Rates by Zip Code to calculate delivery charges based on Auckland postcode zones, with all deliveries originating from a single location. The core issue is that Zapiet requires customers to validate their postcode on the cart page before proceeding to checkout. This postcode validator cannot be hidden or bypassed, as confirmed by their support team. Their rate logic operates outside Shopify’s native checkout, so shipping cannot be calculated directly at the checkout stage using Shopify’s address autocomplete. This creates unnecessary friction in the buying process. Customers must manually enter their postcode before checkout rather than simply entering their full address at checkout and having shipping calculated automatically. When we asked support to hide the cart-page postcode validator, they agreed — but instead removed postcode-based shipping entirely. It appears the validator cannot simply be disabled because it is fundamental to how their system works. Overall, the limitation is architectural, not a theme setting. For stores wanting postcode-based rates calculated directly at checkout without a pre-validation step, this app may not be suitable.
Hi there, Thank you for taking the time to provide such detailed feedback. I completely understand how this could feel frustrating or confusing, and I’d be very happy to schedule a setup call to walk through the best possible workflow for your store. Unless you’re using the checkout widget, our cart widget is required for address validation. When using Zapiet - Pickup + Delivery for rate calculation or order management, this validation step is necessary for the system to function correctly. We do however offer alternative delivery validation methods beyond postcode matching, as well as address prepopulation at checkout, so customers don’t need to manually enter their address twice. I’ve sent you a link to book a setup call, and we’d love the opportunity to review your configuration together. All the best, Clemency
Feb. 12, 2026
Using app
Over 6 years
Total reviews
1
Average rating
5.0
Hi Wan! Thank you for taking the time to leave a review! I’m glad I could help resolve the issues you had with the app. If there’s anything else you need, don’t hesitate to reach out. Best regards, Betty
Feb. 11, 2026
The app works beautifully and looks great. Customer support is incredibly responsive and consistently helpful. It’s easy to use, highly customizable, and flexible enough to roll out across all of my clients. This has become a core tool for me. :)
Thank you so much for the 5-star review! We truly appreciate you taking the time to share that. It really means a lot. If there’s ever anything else you need, even something small, we’re always here to help. Warm regards, Rutvik
Feb. 11, 2026
Excellent customer support!
Hello Leslie, Thank you so much for this incredible review. It truly means a lot to us and really made our day. Please keep trusting us, and we promise to continue delivering the same level of support for you in the future as well. We’re always here whenever you need us. Best regards, Nandita
Feb. 10, 2026
Pavlo helped me resolve a billing issue that I had quickly and professionally. Thank you so much for your help and for the great app!
Hi there, Thank you very much for your review and kind words! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Pavlo
Feb. 10, 2026
Stephane is great with support highly reccomend
Hi team, Thanks for the lovely review! It was a true pleasure working with you on our live screenshare session to help iron out pass issues which then allowed us to finalize setting our app. Anytime you need help, you can count on this level of support from us! -Steph
Feb. 9, 2026
this is a very complete app with super fast response time to help with problems and an extensive knowledge base that is easily accessible as you looking to get started and along the way to getting up and running Oak Bay Seafood Gregg
Hi Gregg! Thank you for taking the time to leave this lovely review. Should you nee anything else down the road do not hesitate in reaching out. We are always happy to help! All the best, María
Feb. 9, 2026
This app does exactly what it promises. The front-end display looks clean, clear, and professional, which is a big plus for customers. What really stood out for me was the support. We accidentally broke something on our end, reached out, and got help almost immediately. They even logged into our store and fixed it for us — the whole thing took under 30 minutes. The chatbot is actually useful for quick issues too, and when the problem was more technical, a developer jumped in right away. Overall: solid app, great UI, and genuinely impressive support.
Thank you so much for the detailed and thoughtful review! I’m really glad to hear the app is delivering what you expect and that the front-end experience has been a plus for your customers. We truly appreciate you taking the time to share your experience. Thanks again for choosing Zapiet – Pickup + Delivery, and we’re always here if you need anything further! Warm regards, Srivastav
Feb. 9, 2026
great communication fast response!
Hello there, Thank you so much for taking the time to leave us a review! Do not hesitate to write me back, if there is anything else I can help you with. All the best, Sandy
Feb. 8, 2026
Betty has been great help. Zapiet's support is reliable and I highly recommend
Hi Rujin! Thanks for taking the time to leave a review! Your feedback made our day! Feel free to reach out anytime you need a hand! Best regards Betty
Feb. 7, 2026
Worst app,it charges me money for nothing ,in the 1st month i installed and then i got 2.7k bill just for installing and let this app in my store even after clearing this bill and uninstalling the app then also i got the bill again this month f***ing shit app
Hi there — Sam here, Head of Support at Zapiet. We take claims like this very seriously, and after reviewing your account, we can confirm that Zapiet has not charged you anything. You signed up to our $29/month plan, but no invoices or charges were ever generated, and the app was uninstalled in December, which stops all billing. We have also reached out to you directly to help review the charges you mentioned, as they may be coming from another app or Shopify billing item. We are very happy to help you investigate this and clear things up, please reply to our message or contact us at [email protected] so we can resolve this with you.
Feb. 7, 2026
Incredible support & service!
Thank you very much for taking the time to leave a 5 star review, I really appreciate it! If you have any questions or need any further assistance, please do not hesitate to reach out. Kind regards, Nandita
Feb. 5, 2026
went abive and beyond to help me with the final outcome. my shop and cart all integrates nicely and does what I need it to do. Thank you so much!
Thank you so much for the wonderful 5-star review! I’m really glad to hear that everything is now working smoothly and that your shop and cart are fully integrated to meet your needs. It means a lot to know the support made a positive difference. If you ever need anything further, I’m always here and happy to help. Srivastav
Feb. 4, 2026
We had a problem with placing orders in our store today, but Jessica was able to quickly fix the problem. She saved my day!
Hi Melinda, Thank you so much for your kind words! I’m really glad I could quickly get things sorted and help get your store back on track. It was a pleasure assisting you, and I’m happy to hear everything was resolved smoothly. If you need anything else or have questions in the future, please don’t hesitate to reach out. Warm regards, Jessica
Feb. 4, 2026
Jessica from the support team is very helpful and was able to fix some things I needed in my store. Zapiet is great!
Hi Genevieve, Thank you so much for taking the time to leave such a lovely review, I truly appreciate it! It was a pleasure chatting with you and helping you set up your product date restrictions in our Zapiet - Pickup + Delivery app, especially with such a busy period coming up for you and your store. If you have any questions or need further assistance, you know where to find us. We’re always happy to help! Warm regards, Jessica
Feb. 4, 2026
Great customer support
Using app
About 1 month
Total reviews
1
Average rating
5.0
Thank you very much for the 5 star review, it's very much appreciated! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Allan
Feb. 4, 2026
Jessica was wonderful. She walked me thru everything she was doing and kept me in the loop while figuring out my issue. She was able to successfully resolve my issue & I would absolutely work with her again!
Hi Heather, Thank you so much for the wonderful review! I’m really glad I could walk you through everything and keep you in the loop while we worked through the issue together. It was a pleasure assisting you with our Zapiet ‑ Pickup + Delivery app, and I’m happy to hear everything was successfully resolved. I’d absolutely be happy to work with you again anytime you need support. Warm regards, Jessica