Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,611
chart
#424
All reviews
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July 6, 2020
Had an issue and zapiet fixed it. Called me frantically to apologize. This means everything as a small business owner. If they can resolve small bugs they will have (5) stars.
July 6, 2020
Great for when you offer an array of things like delivery, shipping, and in-store pick-up, like our store does. Their app handles it all.
Jan. 9, 2025
I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed. Update: We have continued using Zapiet with virtually zero problems since this review. I really appreciate the fast response times and the help I've received since.
Hi The Good Fill, Thanks so much for taking the time to leave your feedback! After checking with my support team we responded to your issue within just 4 hours of you reaching out to us. When my team has asked for additional information to help diagnose the issue it appears there was a delay of 2 days in you looping back to us? We have just replied to your open support ticket and hope to hear from you soon. Also just to let you know we also have live chat and telephone support available via our website should you ever need an immediate response :) Andy Cargill Founder of Zapiet
June 3, 2020
App has plenty of integrations and settings to make your store run like you are a big enterprise. Since COVID, and an increase in many online stores' traffic, this app has had some issues which have been frustrating, but was just assured from top-level that they are working around the clock to make everything better. I believe it, and hope that things do get better soon. Happy to 5 star this when it's clear issues will be rare to non-existent.
May 27, 2020
Nous avons ajouté cette application à notre eshop pour pouvoir paramétrer au mieux nos livraisons & click&collect, la mise en route a été un peu laborieuse (ce qui explique la note, si j'vais pu j'aurais mis 4,5 ;) ) mais à chaque fois que nous avons eu un problème ou une question nous avons rapidement reçu aide ou réponse, et une fois que tout est fonctionnel l'app est juste top !
May 13, 2020
App worked great, but I find it's too expensive for us. We're an online shop that is just starting out. The company would get far more people installing their app if they figured out a scalable model that grows as your sales grow or a longer trial period.
May 14, 2020
As others said, support/any communication with this app is non-existant. 14/05/2020 -Edit: Support has been much more responsive and helpful once contact with the company was established- That would not be an issue if the knowledge-base covered all its issues and people could just do it themselves. The app has been successfully installed and is "working" indeed. That is the postcode widget works, the checkout works and the delivery zones and rates work. The annoying zapietld can be removed(for the customer but not the admin in the orders page) and the app can be integrated onto any theme following their instructions easily. Awesome on the front end! But, and that is a huge BUT what about the backend? EDIT: Retracted Point 1, this was an error due to the accelerated checkout. All the orders appear when the accelerated checkout is disengaged. This could indeed be found in their knowledge-base but was not part of the setup process. 1) Orders DO NOT appear in the App Dashboard, they do only if and when they feel like it! Managing orders by date & time to be delivered(rather than created) becomes impossible because from 10 live orders you might get 5 or 6 of them to appear and the rest are somewhere in outer space, never to be seen again. This makes the app kind of useless for its intended purpose. As staff cannot use this app to manage the orders from the app backend. You might think that one of the other Print or Order management apps could perhaps take over and simply use Zapiet as an in-between but after trying them all I must report that none of them have the functionality to sort orders by the delivery date and time that Zapiet has fed into them. They are there as notes though. This really puts us in front of a wall as fast-paced environments require fast-paced and reliable software to be able to keep up. 2) Date Format, Zapiet passes all orders in this format YYYY-MM-DD, which is not very convenient in the UK, this may not be a problem for low volume store with few orders but for bulk orders it opens itself up for a lot of mistakes to be made. Funny that in 2020 software still struggles to give the user the option to see the date format in his/her own preference.
April 15, 2020
This app has been pretty great for our online store! It allows us to take orders for local pick-up. It's fairly straight-forward to use and set up. Zapiet has been very responsive in their customer service and helping to address any issues we have. I would definitely recommend this app! Thank you Zapiet and all your great employees .
April 9, 2020
I used this app to help me set up free, no-contact local delivery & at-store pickup in response to COVID-19 regulations & concerns. Had to get help modifying it so that our products had these options available but only certain products were available for shipping and to get the shipping fees applied correctly. Thank you, Shopify gurus, for making it work!
March 20, 2020
We developed a platform to quickly provide services to our region with prepared meals to face the COVID crisis. We had a few problems at first with the integration of this app (mainly due to our selected theme), but the Zapiet staff were quick and (4 out of 5) reliable to provide us with answers (if you can get your hands on Stephane - great guy!). We had deadlines to meet and they were a bit tight with meeting them, we had to give a few extra pushes - it seems there were also very busy on their side. All in all, things worked out great, deadlines were meat - with a few drop of sweat - and the functionalities are all working just fine! Thanks guys!
March 26, 2019
I didn't find this super easy to install and needed some extra help to get it all working smoothly but customer service was amazing and they have gone above and beyond to get things working smoothly whilst also suggesting other changes to make things work better.
Feb. 13, 2019
The Help Team at Zapiet was very responsive and worked with me to answer my questions so that I was able to successfully update my shopping platform. I really appreciate the Zapiet team!
Jan. 30, 2019
Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.
Sept. 27, 2018
A simple and effective app that does as it promises. Support was quick and helped us install and configure the app to our needs - so far so good!
April 18, 2020
There's been a few ups and downs with the plugin, but overall it's giving my high traffic store the functionality to offer more ways of selling and fulfilling. There's been a few bumps, but the support team has been there to help. Overall, I'd recommend trying it.
Hey guys, Thanks so much for leaving your feedback. I have just checked our support logs and it appears that all of your issues were promptly resolved by my support team. It's great to see that you still have our app installed more than a year on. Your continued support truly means the world to us :) Thanks again, Andy
Jan. 31, 2018
Store Pickup and Delivery has been a great addition to our store. It was easily integrated into our website with no extra coding necessary. It is also very easy and straightforward to set up in your Shopify admin. Sam has been great to work with and helped me out when I had issues. The new Rates feature is excellent and really cuts down on manually have to search through each order that selected Free Store Pickup but actually wanted their product shipped. Very easy to use. I'm looking forward to the integration with Draft Orders as this will make phone orders 10 times easier for us. Once this is up and running, I have no reservations about this being a 5 star app.
June 28, 2017
Our customers love this app. Having local pickup available in our store has definitely increased conversions and customer satisfaction. Be aware that when using PayPal Checkout will cause minor issues with transactional e-mails (due to PayPal's limitations, not Zapiet's fault), however we usually just manually follow-up with customers who use PayPal with the local pickups and it's fine. Otherwise, totally awesome app.