Zapiet ‑ Pickup + Delivery
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This app is sensational! Honestly people I am a complete novice and know nothing and websites and this app has allowed me to provide shipping rates and set shipping delivery schedules across more than 7 different locations across 4 states in Australia in a matter of hours, all with different lead times, it is AMAZING! Beyond the capabilities of the app, the customer service level is seriously out of this world! I have never had someone be so patient with me, whilst I am being so stupid fumbling around, and get me looking like I am a genius! The customer service rep knows who I am talking about, she was an absolute gem. Don't waste your time people, this app is the BEST!
Updated reply 6 September 2024: Hi Rowan Thanks for the kind review that gave us, you sure gave us a laugh at the beginning of our shift with the description of your IT self! If you need any more help along the way any our team at Zapiet - Pickup + Delivery are always happy to help whichever timezone! Just think how much you've learnt in a few days! Jayne & Kitty --------------------------------------------- Hi Rowan, Thank you so much for the glowing review! It really has been a pleasure watching the setup take shape and seeing a plan come together so neatly. I believe Zapiet- Pickup + Delivery is the perfect match for your next steps and it's awesome to be here to support you on that journey. We are here for the duration so just pop on to chat if you need any assistance at any time. Talk to you soon, Kitty
Great support!
Hi there, Thank you for your review. I'm happy we could sort out your issue quickly, we're always happy to help here at Zapiet - Pickup + Delivery. You know where we are if you need us again! Best, Jayne
Their customer support team is very attentive and helpful. Maria was so patient with me whilst we worked through a problem together.
Hi there! Thank you very much for your kind review! It's always a pleasure to be able to assist you with Zapiet - Pickup + Delivery, should you need anything else do not hesitate to reach back here Best, María
Genesis was extremely helpful and answered multiple questions. Even logged into my store and solved some things herself. If the support wasn't so good, I would not use this app. LFG thank you so much!
Hi there, Thank you very much for taking the time to leave a lovely review! It was a pleasure getting your local delivery up and working with our Zapiet - Pickup + Delivery app. If you have any questions or need further assistance, please do not hesitate to reach out. Warm regards, Jessica
This app is good. It fits our needs for fulfillment rules but definitely has it s own quirks to deal with. Honestly and thankfully, their biggest asset is Jessica. She has been the most proactive, helpful, and insightful support we've had during our sit-build all the way to launch using Zapiet to handle our complicated fulfillment rules. Thank you for being a dedicated professional, Jessica. We appreciate you!
Hi Michael, Thank you so very much for you lovely review and kind words! It's always a pleasure chatting with you and trying to help you with your complex fulfillment rules within our Zapiet - Pickup + Delivery app. I'm looking forward to your next challenge (: Cheers, Jessica
Jessica was great at upgrading us to the new checkout widget and setting up our account to function and display as we wanted it to. Would highly recommend.
Thank you Jo for taking the time to leave such a lovely review! Please do not hesitate to send a message if you have any questions or need any further assistance with our Zapiet - Pickup + Delivery app. Warm regards, Jessica
We've only had this app installed a few days, but everything seems to be going well! What I'm really leaving 5 stars for is the amazing customer support team - shoutout to Kitty in particular! Responses were quick, clear, and helpful, even when the queries were issues the team hadn't encountered before Kitty was able to help me work through them and make the app useable for our specific needs! Really fab! :)
Hi Guys, Thank you so much for the lovely review. It was a pleasure working with you to overcome the challenges and get Zapiet- Pickup + Delivery configured for the stores specific needs. If you need any assistance in the future do not hesitate to reach out! Best wishes, Kitty
I would like to thank Diego from the support team, he walked me through the set up and adjust to suit our needs. so thank you. the apps works great and looks amazing, this really should improve everything..
Hi Sophie, It was a real pleasure helping you set up our widget! If you need anything else, feel free to reach out. Our team is always happy to assist. Welcome aboard! Warm regards, Diego
Fantastic application. We have three options available for our online customers, These are; Home delivery if within our delivery radius, Pickup from our store, and postage on selected items. Each require customers to select days and timeslots so we can pick and pack their orders. I have tried other applications but none have worked as well as Zapiet - Pickup and Delivery. Also the integration with Order Printer Pro works well. Customer support is also great as they were able to resolve an issue that arose with the proceed to checkout button being unlocked. This was fixed by the Zapiet support staff in a timely manner. Good work guys!
Hi there! Thank you for your fantastic feedback! We're thrilled to hear that Zapiet - Pickup and Delivery has been a great fit for your business and that our integration with Order Printer Pro is working well for you. We are always here to help, and we're glad they could resolve the checkout issue promptly. Your kind words mean a lot to us. Thanks again! Warm regards, Betty
Their support is excellent! Salaj is most helpful in correcting issues that come up quickly
Hi Chelsie, I truly appreciate your kind words. It means a lot to hear that you find our support excellent. We’re committed to ensuring your experience with Zapiet is smooth and reliable, and feedback like yours motivates us to keep raising the bar. Thank you again for taking the time to share this. We’re always here to support you whenever you need. Warm regards, Salaj
Fantastic help form Pavlo! Thanks
Hi Edward, I am glad to hear that I have managed to help you. Thank you for the review! Please do not ever hesitate to reach back to us if you need any assistance. Warm regards, Pavlo
Excellent APP with amazing Support. Jessica is Top of the top.
Hi Matteo, Thank you for taking the time to leave a review, I really appreciate it! It was a pleasure chatting with you and ensuring that our Zapiet - Pickup + Delivery is working smoothly for you and your store. All the best, Jessica
Great support and customization. This app allows us to set everything up quickly and accurately so that we can offer local delivery, pick-up and shipping.
Thank you very much for taking the time to leave a review, it's very much appreciated! It was such a pleasure chatting with you and getting our widget installed on your cart page from our Zapiet - Pickup + Delivery app where your customer's can choose between pickup , local delivery & shipping. Please do not hesitate to reach back out if you have any questions or need any assistance. Warm regards, Jessica
It's easy to use with the great customer service, solving any issue within minutes.
Hi Happy to hear that you find Zapiet Pickup + Delivery easy to use & that we were able to resolve your issue quickly. Always happy to help! Jayne
I required urgent assistance as the shipping rates on my store were not displaying correctly. Jessica responded promptly and efficiently resolved all issues within approximately 35 minutes.
Hi Steph, Thank you so much for taking the time to leave your review, it's greatly appreciated! It was really nice chatting with you and getting your shipping rates up and working within our Zapiet ‑ Pickup + Delivery app and into your Shopify shipping profile. If you need any further assistance or have any questions, please do reach out! Cheers, Jessica
Jessica from support chat was AMAZING - we had a couple of major issues causing both our staff and customers a lot of confusion - she was able to solve both in less than an hour while also fixing a couple of our other buggy issues. I could not give her any higher praises!
Hi Shelbi, Thank you so very much for leaving such a lovely review! It was a pleasure chatting with you and getting a few things sorted on your store for your pickup & local delivery, along with an integration with our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
I recently had the pleasure of working with Jessica, and I must say I am incredibly impressed with her dedication to providing top-notch customer service. From the moment we started interacting, she demonstrated a high level of professionalism and expertise in her field, addressing all my concerns with remarkable knowledge and efficiency. What truly sets Jessica apart, however, is her genuine kindness and warmth, which made our interaction a wonderful experience. Her unwavering commitment to ensuring customer satisfaction is a testament to her work ethic and passion for her role. I recommend Jessica to anyone seeking an exceptional customer service professional and would not hesitate to work with her again.
Reply updated 8 October 2024: Thank you so much for your thoughtful and kind review Luis! I'm thrilled to hear that you had such a positive experience and I'm so happy that I was able to help you to get our Zapiet - Pickup + Delivery up and working on your new theme. If you have any questions or need any further assistance, please don’t hesitate to reach out again in the future! Warm regards, Jessica ---------------- Hi, It was a real pleasure helping you set up our widget! If you need anything else, feel free to reach out. Our team is always happy to assist :) -Steph
This is the best and most complete app for pickup sales as far as I am aware of and the service is great!
Hi Timothy, Thank you for the fantastic review of our Zapiet - Pickup + Delivery app and service! It was a pleasure assisting you with our app's settings, and helping you resolve your issue! Please don't hesitate to reach out if you need anything in the future – we're always happy to help! Warmest regards, Krystabel
Great service 10/10
Hi Mercedes, And thank you for the wonderful review! If you ever need any help or advice, we're always happy to help -Steph
The app is very clear! Pavlo solved some issues i had and was very helpful.
Hi Belen, I appreciate you have highly rated our app and my assistance! It was a pleasure communicating with you, and you should know that you're always welcome to reach us for any help you need with the app. Warm regards, Pavlo
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