All reviews

Rating Breakdown

  • 5
    88% (1,358 ratings)
  • 4
    5% (76 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (17 ratings)
  • 1
    5% (72 ratings)
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5 / 5 Share

March 19, 2020

Great app, functions as promised and the support came through in the end despite the very busy times.

Store

Pokéd

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2020

Stepane the rep was quick to answer my questions and make my day! GREAT customer service! Thank you!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2020

Amazing help, quick turnaround time, very personable and patient. Thank you for all of your help, so nice.

Using app

10 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 7, 2020

I've been using this app for several months now. The two things I like best about it are the responsiveness of the support team and the frequent upgrades to the app's functionality. A lot has improved since I started using the app. It has a lot of flexibility built in and is pretty easy to use. I've also explored other apps that serve the same purpose and found Zapiet's to be far and away the best in terms of customization. The app design is well suited for a food business like mine.

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 7, 2020

Great help from the support team. I was struggling with my rates and cart widgets and they helped me by describing every step efficiently and easily. Started to use the delivery by zone app and it’s great too

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 27, 2020

I had some trouble during initial set up but the support team were super helpful! A big thank you to Robert, Ismail and the Team. App is super customisable and perfect for our business needs. I have precise control over what can be delivered where and when. Excited to see this help the business grow. Thank again all!

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2020

Amazing! Solved all our logistics problems. Love the App and great customer support and service ! :)

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 30, 2022

We had an issue with the pick up times not showing up all of a sudden. It was just buffering. I got on the live chat and it was sorted within 30 min. Great customer service.

Using app

Over 2 years

Total reviews

3

Average rating

4.3

Developer Reply

Hi there, It was a pleasure chatting with you earlier and getting your store pickup times to show. Please do not hesitate to reach out should you need anything else. Cheers, Klaudia

5 / 5 Share

Feb. 20, 2020

This app solved a complicated shipping issue we required for a quick launch date and the support was so amazing! They helped us the entire way though getting it installed and helping us test different variables. They really saved the day all while being so friendly the whole time too! Can't reco enough :)

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 18, 2020

An amazing app with great support! :) Does everything we need it to do and great for displaying simple information to your customers.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 16, 2020

The Zapiet Store Pickup + Delivery app is hands down the best. I have tried literally every delivery/pickup app available and nothing compares. Beyond being packed with features, the customer service is truly exceptional. Bravo, Zapiet.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2020

There support team is awesome, Thanks Everyone. I had an issue with the setup of other apps and could not get this app the work right. After some playing and adjusting we get everything to work!

Using app

Over 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

Feb. 13, 2020

The customer service has been extremely helpful and very polite while I've been figuring everything out! It was hard finding the right app for what we needed for our business, but this seems to be a great fit.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2020

I appreciate the team's continued support through the COVID-19 Pandemic. Many of us are relying more on delivery and having to modify pickup strategies, and I thoroughly appreciate this team's help.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2020

It took a lot of back and forth to get it right but the support team were great and really easy to work with!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 7, 2020

This app has been beneficial to us and the customer service is great! They have helped me with a few issues I was having in my specific circumstances. Due to some limitations to the Shopify platform, we didn't quite get all the functionality I need out of the app. However, they got me as close to how I want it to run as possible and for that I give them 5 stars!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2020

Dear Pickup + Delivery Team, thank you for your great support! My problems were solved quick. Best regards, Andreas

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2020

Great app and an even better support team. Fast response with solutions to any questions. Highly recommend

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 6, 2020

Great app with tons of features and flexibility. Great for incorporating local delivery and pickup options for stores. And customer service is superb. Always prompt and helpful at getting minor implementation adjustments solved.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2020

We had a question about the integration in our custom theme and contacted support. Support is great, they respond very fast. Plugin works as expected.

Using app

7 months

Total reviews

6

Average rating

5.0