Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,621
chart
#425
All reviews
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June 8, 2020
I operate a delivery only bakery. This application is essential for my operation. The delivery only option, date and time range selectors, and a few other features have enabled my bakery to go from the phone tag game to rapid online ordering. In addition, I recently encountered an issue with the application. The team was very responsive, found it was and issue on their end, and immediately had the issue resolved. I can't expect a better turnaround on customer service.
June 30, 2024
Ran into some trouble with internal notifications getting bogged down. Some emails were coming through 30 minutes late, some not at all. Pavlo helped me identify the issue being related to DKIM settings and helped me figure out the solution was in my DNS settings with my hosting service. Excellent customer service from Pavlo!
June 7, 2020
Have been using the app for the last two weeks, and despite a bumpy start - hats off to the team at Zapiet for their hugely responsive customer service. Instant, patient and genuinely helpful replies as we wrap our heads around how to get set up. So far this app does everthing we need.
June 8, 2020
Update: After writing this I promptly received help from Andy who quickly resolved the problem and even took a look at other things to improve my use of this app. I am very satisfied with the resolution. I still would love if the app worked better with shopify shipping rates but I understand there is nothing they can do about this— and it’s still the best app for pickup and delivery. Absolutely horrible. Unless you disable Shopify shipping rates (which many use because they provide heavy discounts) then the App doesn't function right. Customer service also won't personally look into your site to see what's going on and help fix anything.
June 6, 2020
This app is fantastic for scheduling store pick ups. And the customer service is top notch. they installed and designed it for me!!!
June 24, 2020
The Team at Zapiet have jumped on board and helped me out with issues on our website again & again. they are extremely knowledgeable and helpful when they are assisting you with your issues. The app itself is extremely good, easy to use. I do recommend the app.
Hi Julie, Thanks so much for your feedback! Roughly six months ago we adjusted our pricing to better reflect the value our app now provides. As you are on a legacy plan we have been able to include the additional features free of charge. Should you wish to reduce your app costs even further, please be sure to take a look at our annual plans which offer an additional 20% discount compared to paying monthly. If there is anything else I can help with please let me know :) Kindest, Andy Cargill Founder of Zapiet
June 5, 2020
This is our second site we have installed this app and it's working without any issue. Great app and amazing support. We wanted some customisation and Andy and his team made it work like a charm! Thank you guys! Keep up the good work.
June 2, 2020
Great app and awesome support when we need it. Thank you! Ran into a couple of issues but support was able to fix it quickly.
Oct. 12, 2020
AMAZING SUPPORT! Sandy has consistently assisted me during these hard times of COVID-19. Even when my questions are simple and easy she takes the time to get back to me in a timely manner. This app has greatly helped us and our customers choose the right option for delivery and shipping.
June 25, 2020
For the first time I reached out to Zapiet support team because we are in the process of rolling out more stores as "store pickup" and we needed some clarifications so we can plan better our future rollouts and Jayne Forde had assisted us by answering all our questions in a timely manner- thank you for this great great support, really appreciated! Thank you also for Bogi and Ismail to provide us with some guidance on Zapiet app. Thank you for your professionalism during support!
Nov. 12, 2025
If I could give this app Zero I would. The app broker our store - check out button started to fail. We reached out to the Zapiet support which took a few days to respond to ask for collaborator access. They received the access within 10 minutes and after that we never heard from them again, we followed up with them for 5 days until we decided to delete the app and request a refund. I do not recommend this app or Zapiet service.
Hinrik, thank you so much for the 5-star review! We truly appreciate your support, it means a lot to us. If there's ever anything else we can help with, we're always here for you! Jeanette
May 21, 2020
I am so glad that our team found Zapiet Store Pickup and delivery, we had a great experience with the support team as we needed to get in touch with them frequently. This isn't reflective of a poor product but of a more complicated use case on our end. The app is straightforward and powerful and has been absolutely integral to launching our store's e-commerce. Without an app like Zapiet making it all possible, we would be stuck with Squarespace. Thanks to Zapiet and Zapier we have been able to streamline our ordering process reducing the time required to arrange one order from over an hour to a matter of seconds. Absolute 10/10 recommendation for Zapiet.
May 14, 2020
We've used this app since day one for our pickups and delivery options. Now with the COVID-19 restrictions, we have had a relatively seamless transition into the world of contact-less commerce. Great support. Great app.
May 11, 2020
Great App, ensuring that certain products of our store are Click & Collect only, and customer expectations are managed well through out. Very pleased.
Nov. 23, 2023
Jessica was so helpful. She went above and beyond.
Thank you Tim! I'm thrilled to have assisted you in integrating the Advanced Shipping Rules into our Zapiet - Pickup + Delivery app smoothly; ensuring the accurate display of rates at checkout is crucial for a seamless user experience. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
May 5, 2020
As always, the Zapiet team has been helpful, supportive and responsive to getting our store up & running. They've helped us maintain our store through difficult times and we couldn't be more grateful. boomcandy.com wouldn't be able to locally ship without Zapiet.
Oct. 24, 2023
We had some trouble using this app at first but this was several years ago and the app developers have gone above and beyond to help us since. They respond very quickly and are extremely helpful and knowledgable taking the time to really look through your needs and help apply the necessary fixes where they need to go. We are so impressed and love using this app. Highly recommend if your shop needs a pick up and shipping option!
Hi Roxanne, Thank you so much for your kind updated review. I am delighted to hear that you have had a great experience with our Zapiet - Pickup + Delivery app over the last few years. If you have any other questions or need any further assistance, please do not hesitate to reach out. Kind regards, Ronan ------ * POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi Meet The Source, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
April 30, 2020
I use this app to run our flower shop business for delivery and pick up. It is a great app with loads of options. The support is also A+ always willing to help and go above and beyond to help.
April 28, 2020
This app is the best out there for store pick up and local delivery. Had a couple issues, but Andy and his team helped me out and were so great. Highly recommend.
Oct. 28, 2024
I want to extend my gratitude to Jessica from the Zapiet support team! She resolved my issue quickly and efficiently, taking the time to walk me through each step to prevent it from happening again. Her professionalism and responsiveness made a real difference
Hi Abdelrani, Thank you very much for taking the time to update your review! It was a pleasure chatting with you and getting our Zapiet - Pickup + Delivery app up-to-date and running the latest version to ensure the best performance, stability, and that you have all the latest fixes & features available to you and your customer's. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica