All reviews

Rating Breakdown

  • 5
    39% (108 ratings)
  • 4
    7% (20 ratings)
  • 3
    11% (30 ratings)
  • 2
    11% (30 ratings)
  • 1
    31% (85 ratings)
Review RSS Feed Review RSS Feed

2 / 5 Share

Aug. 16, 2022

I currently use another Affiliate Application for my shopify store, but was eager to switch to this app once I saw that it would be included in my shopify subscription. However I haven't switched over as my current affiliates don't always want to sign up using their social media accounts as they prefer to sign up via email. I wish there was a feature at would allow me to email out an invite or to manually add an affiliate. For this reason alone I'm sticking with my current app even though it costs me additional fees every month. Close but not quite Shopify.

Using app

5 months

Total reviews

4

Average rating

3.8

Developer Reply

Hi there, Thomas here from Shopify support, thank you for taking the time to leave a review. This feedback is so valuable to us - it lets us know how we can improve with each future iteration of our app. I'm going to follow up with you over email to open up the lines of communication so I can ensure that your feedback is put on the desk of our developers! Thomas | Shopify

1 / 5 Share

Aug. 16, 2022

Doesn't work with PayPal. Impossible to make a payment to influencers. It always returns with an error. This is unacceptable.

Using app

12 months

Total reviews

18

Average rating

4.4

Developer Reply

Hi there, Ashley here from Shopify support, thank you for taking the time to install and use the Dovetale app on your store and leave a review. I understand that you are facing some issues when trying to pay Influencers via Paypal. I'm going to follow up with you over email to open up the lines of communication so we can work together and get this resolved. Ashley | Shopify

1 / 5 Share

Aug. 8, 2022

I would give it zero stars. They have deprecated all campaign, tasks, and messaging features rendering it useless to run or manage any type of influencer campaign.

Using app

24 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Dovetale app on your store and leave a review. This feedback is so valuable to us - it lets us know how we can improve with each future iteration of our app. I'm going to follow up with you over email to open up the lines of communication so I can ensure that your feedback is put on the desk of our developers! Charlotte | Shopify

3 / 5 Share

Aug. 7, 2022

The app is easy to integrate, but super buggy. The URL's it generates for affiliates don't work and I'm going on week 3 of waiting for someone from Dovetale to even answer my ticket. Really disappointing. Might have to remove this app for the lack of support.

Using app

Almost 2 years

Total reviews

7

Average rating

4.4

Developer Reply

Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify

5 / 5 Share

Aug. 7, 2022

I think the app is excellent. Would be better if we can add more creators, on the finding creators feature and create already made templates in order for us to contact them easier directly from the app. Like DM on IG. Email. Etc.

Using app

4 months

Total reviews

3

Average rating

3.7

4 / 5 Share

Aug. 6, 2022

I love it so far. I'm glad Shopify made their system. once it has an ios app I'll give it 5 stars. Being able to check stats on a phone is such a must for me, especially as a business owner on the go!

Using app

About 2 years

Total reviews

1

Average rating

4.0

3 / 5 Share

Aug. 2, 2022

Really like this app but there are some small updates that could be done to make it even better. For one, the fact that you can't create different templates for the welcome email is such a miss. We have to copy/paste/rewrite the welcome email to each affiliate we accept into our program. Also, it would be ideal if there was communication/emails to the affiliates when they made a sale - this would help incentivize and let them see how much they are making. Additionally an integration into Klaviyo would make it so much easier to communicate and do campaigns with your partners.

Using app

9 months

Total reviews

3

Average rating

4.3

Developer Reply

Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Dovetale app on your store and leave a review. This feedback is so valuable to us - it lets us know how we can improve with each future iteration of our app. I'm going to follow up with you over email to open up the lines of communication so I can ensure that your feedback is put on the desk of our developers! Charlotte | Shopify

5 / 5 Share

July 28, 2022

We've only just started our influencer programs and finally found an influencer platform that we can easily manage this. The design is beautiful and easy for our team to use. We're excited to build out our programs further!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

4 / 5 Share

July 26, 2022

Overall, we like the app, it's easy to use, and largely automates the management of influencers. We'll probably move from our existing Affiliate platform at some point, but would like a few more features first, most obviously, the ability to change the email template that goes out to applicants. We have to re-write it every time, and it 'feels' like there's an option somewhere to change the template, but we've not been able to find it.

Using app

3 months

Total reviews

11

Average rating

4.9

5 / 5 Share

July 23, 2022

Finally we find this influencer marketing platform and this is really easy and convenient to use. Will recommend to anyone who want such function. Really love it.

Using app

26 days

Total reviews

4

Average rating

5.0

5 / 5 Share

July 22, 2022

This is a super easy app to use and it customizable. The welcome page is really clean and inviting. I wish there was somewhere to upload agreements etc.

Using app

29 days

Total reviews

1

Average rating

5.0

4 / 5 Share

July 20, 2022

I'll give Dovetale four stars because it is now included with our Shopify subscription. We have abandoned our other provider and are fully operating on Dovetale now. However, we are feeling a lack of features and some of our affiliates have problems connecting their social accounts. Here are our suggestions, Dovetale: -We need to be able to message influencers from the app -Not all influencers are social media influencers. We would like the ability for people to sign up with an email address instead of a social account -We need to pay commissions 'fixed amount per product' and that option is not available

Using app

About 1 month

Total reviews

3

Average rating

4.0

5 / 5 Share

July 6, 2022

This app has streamlined our efforts to grow our community with ease! As with any new application, some kinks will need to be worked out. The support team is super helpful and responsive.

Using app

3 months

Total reviews

1

Average rating

5.0

1 / 5 Share

July 4, 2022

Contacted Dovetale with no reply back. Finding content creators typically is to take the place of a company having to build their own branded social media. The app requires the company to have its own account. Was looking to get around this. Then tried to contact them to see to what point of a branded account was needed to get no reply

Using app

10 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Dovetale on your store and leave a review. I am sorry to hear you have been unable to get in touch with our team. I understand you need support in understanding how the app functions and how to best use it. To answer your main question here, a branded account on Dovetale would be a website and an Instagram account, which allows you to connect and work with Instagram influencers around the world. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify

1 / 5 Share

June 27, 2022

Dovetale requires you to connect your PayPal account to make payments to your creators and influencers. We have never been able to make payments and PayPal has absolutely no clue what this app is to offer help.

Using app

5 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, William here from Shopify support, thank you for taking the time to install and use Dovetale on your store and leave a review for the app. I'd be happy to troubleshoot this connection with you to ensure that you are able to make payments to affiliates. Since this involves account specific information, I'll be sending you an email followup, please watch for this email. William | Marketplaces Support Specialist Shopify

2 / 5 Share

June 27, 2022

Yes, AP4Liberty is right. The link for the affiliates are not working although the discount code is. I'm surprised to find that this basic feature is not working. The APP is not usable right now until the developers fix it.

Using app

Over 1 year

Total reviews

5

Average rating

4.2

Developer Reply

Hi there, Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Thomas | Shopify

1 / 5 Share

June 26, 2022

Signed up for this app and had immediate interest from over a dozen influencers who all joined up and none of their affiliate links work. Embarrassing! When I contacted support for help they either wouldn't respond or said they would respond and days later still nothing. Can't have that kind of business model in this fast pace e-commerce market. I get the error message "There was an issue creating an affiliate code" for every affiliate. Now I have to decide if I should just switch it off and look for another solution rather than wait days while my influencers wonder whether I have my stuff together or not.

Using app

4 days

Total reviews

6

Average rating

4.2

Developer Reply

Hey there, Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see if we can provide more support for you. Thomas | Shopify

4 / 5 Share

Oct. 3, 2022

Updating my review after exploring other paid apps and using other services. I left my initial review below and had initially given this app 1 star. I'm giving this 4 stars now, as the main issue we have is sometimes our ambassadors aren't able to connect easily to the app. This usually happens when their social media (Instagram) is a secondary one, associated to their main account (as most of our ambassadors are pet accounts, we have a few of those). This is an ongoing issue, and it would be great to have this looked at better. The other issues I mentioned previously aren't great, but guess what, very expensive apps have that too, and they don't give you a manual solution to remove the commission when your own ambassadors use their code. Shopify Collabs gives you control of that, which turns out to be great. Overall I think it's a great free app, and actually is less frustrating that paid ones. I never deleted this app as I intended initially, and I'm glad I haven't. Support could be faster though. --- my 1st review: -- Not great support, takes a very long time to speak to developers when you have an issue, and still they aren't able to assist. Issues with affiliates trying to connect their social media when they have sub accounts on Instagram, and the app doesn't allow for that. Affiliates are able to use their own codes for purchases, it doesn't recognise their email addresses. Don't recommend, will be changing ASAP

Using app

Over 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Hi there, Vance here from Shopify. Thank you for taking the time to leave us your feedback. I've sent you an email to open up the lines of communication and offer further support. Vance | Shopify

2 / 5 Share

June 12, 2022

no way to integrate with email to contact potential influencers on "discover". many features missing and overall confusing.

Using app

Over 2 years

Total reviews

5

Average rating

4.4

Developer Reply

Hi there, Vance here from Shopify. Thank you for taking the time to leave us your feedback. I've sent you an email to open up the lines of communication and offer further support. Vance | Shopify

4 / 5 Share

June 8, 2022

This app has huge potential to be an all-around amazing app. Definitely need to work on a few things such as a direct communication service/line with Dovetale themself instead of Shopify, open the options of payment methods that can used other than Paypal, and mainly, an option for ambassadors to request payout (notifying the owner via email/sms) this feature would be a complete game-changer, since it removes an extra step from ambassadors of having to go outside of app/site to request payout.

Using app

Over 2 years

Total reviews

1

Average rating

4.0