Shopify Collabs
Work with influencers to promote your brand and drive sales
Rating
4.0
feedback
388
chart
#832
All reviews
Review RSS Feed
June 27, 2024
The app is terribly slow, like dial up internet slow. However, you'll be waiting even longer for a content creator to actually review your product. I've had this app for over a year, and there is very little engagement, the search function is weak, and have had zero return. There is nothing to protect the sellers. Many fake creators wanting free stuff.
Hello! Thank you for reaching out and sharing your review. I understand the app is functioning at a slow pace on your end. This may occur if there is a significant amount of information that is stored on the app. I would like our Support team to take a look into this and see if we're able to replicate. You can access support by going to your Collabs Dashboard and clicking the 'Get Support' section. 'Get Support' can be found by clicking on the three-dot menu in the upper right-hand side. In regard to content creator(s) reviewing products, you can try looking into creating contracts that outline the expectations for the work the creator will carry out. We recommend seeking legal advice when drafting any type of contract. -Victoria, Shopify Support.
June 27, 2024
Great interface, but needs protections for sellers. I sent 2 candles out to "influencers" who have yet to post with them as agreed, and two months later, I'm still waiting. I've never had this happen before. Implement a deposit or something influencers have to put down so that sellers aren't out money if they do not post with the product!
Hi, there. Thank you for reaching out and sharing your feedback with Shopify Collabs. We're sorry to hear you did not have an ideal experience using the app. We recommend creating contracts that outline the expectations for the work the creator/influencer will carry out. It is also recommended to seek legal advice when drafting any type of contract. -Victoria, Shopify Support.
June 24, 2024
June 21, 2024
Absolutely terrible experience. Creators just take free gifts and ghost. Shopify Collabs is a way for random people (not actual collaborators or influencers) to take free product from you. Not a way to make money, a way to lose money. Also, there is no expectation set by Shopify Collabs for these "creators". But of course there is an expectation to the business to provide something, whether free or a discount. Very disappointing. You are better off connecting with people yourself on social media platforms.
Thank you for sharing your experience. I understand it must be difficult when creators don't uphold their part of your agreement. While Shopify provides the platform to facilitate the connection between merchants and creators, we don't have the authority to enforce these agreements. For this reason some merchants choose to seek legal counsel and create contracts that both parties can sign. This might be helpful to consider if you choose to continue using Shopify Collabs. For more information please refer to the Shopify Collabs Terms of Service: https://shopify.link/NGAG. -Erin, Shopify Support
June 14, 2024
Zero app localization for Japanese. Reached out multiple times to support but they never update the interface to include Japanese.
Hi, there. Thank you for taking the time to leave this review! It's great to hear you're interested in using Shopify Collabs and I'm happy to pass on your feedback. -Erin, Shopify Support
June 4, 2024
This app allows the creator to get free item/s upfront and then the creator not fulfilling their task of promoting the item on their socials. Then Ghosting the store, totally rude shameless & actual theft.! Not fair at all if you are a small struggling business. There should be some kind of verification process for the creator to pass or a rating that stores can assign based on the experience with the creator, those creators with low review ratings wont get used
We appreciate your feedback! I understand the discouragement that can emerge if a creator doesn't meet their obligations in an agreement. To tackle this, certain merchants choose to draft contracts that both parties can agree to. While Shopify serves as the platform linking merchants and creators, we are unable to enforce these agreements. If you encounter unmet collaborator tasks, it could be helpful to consult legal counsel. For additional details, please refer to the Shopify Collabs Terms of Service at: https://shopify.link/NGAG. -Iris, Shopify Support
June 3, 2024
The Collabs app is great however it would be useful to see which influencers have already been invited to collaborate when browsing for new partners.
June 1, 2024
Love using this collabs app! So easy to use and helps keep everything organized.
May 30, 2024
May 25, 2024
This app doesn't benefit anyone but the creator. I've had countless creators ghost me after receiving their products even after signing UGC creator contracts. Now I will have to take them all to small claims court! The problem is Shopify shouldn't allow shady people like that on their platform. I've reached out to them to let them know what happened and they're like "unfortunately there is nothing we can do"! How about suspend the accounts of creators who take advantage of brands just to get free products! When I had an issue with a creator on Influenster, the CEO immediately took action and even wanted to send me a refund for the $300 worth of product the creator got. Step it up Collabs. The app is supposed to be a positive, collaborative experience, not one that hurts the very brands that use shopify as their website host to run their businesses.
Thank you for sharing your feedback! I understand that it must be disappointing when a creator hasn't upheld their end of an agreement. For this reason, some merchants choose to create contracts that both parties can sign. Shopify provides the platform to facilitate the connection between merchants and creators, but we do not have the authority to enforce agreements. You may wish to seek legal counsel regarding any unfulfilled collaborator tasks. Please review the Shopify Collabs Terms of Service for details: https://shopify.link/NGAG. -Sophia, Shopify Support
May 10, 2024
*Very basic* The "influencers" do not have a rating or any accountability. This is an app for random people to get free stuff
Thank you for taking the time and sharing this review. While all the creators in our network are fully vetted, it's important to set expectations with influecners during the application process. We appreciate your feedback and will be sure to share it with our teams. Cheers. -Elias, Shopify Support
May 4, 2024
The app looks good at the beginning because it allows to look for influencer pretty easily...but: 1) there is no rating about the influencer...if they do a good job or not 2) There is no internal chat to communicate with them, after the first message, you need to switch to email 3) there is no mechanism to force the influencer to do their jobs...sometime they get free gifts but they don't do any promotion.
Hi, there. Thank you for taking the time to leave a review and share some feedback regarding the app! Our Collabs Team verifies all of the potential collaborators you can connect with to ensure that merchants are protected when working with them. I will be sure to share your feedback with our developers. -Mac, Shopify Support
April 25, 2024
It’s ok. Helps get name out, but not always the best. A lot of collabs are just looking for free product. We should be able to rate the Collabs and leave feedback. Sent out $$$$ in free product to promote to only have it grouped in with a bunch of other promo items and taking no time to explain our product.
Thank you for your review. While all the creators in our network are fully vetted, it's important to discuss individual expectations as they can vary from merchant to merchant. We appreciate your feedback and will be sure to record it. -Olivia, Shopify Support
March 15, 2024
Honestly this app is horrible. Doesn't load half the time, and when it does, 99.9% of the people who have applied to collab with my brand are very small "influencers" (so, people with only around 200 followers on instagram) who are only looking for free items. The fact that there is no way to track or penalize influencers after they receive free items is a huge negative for me. The only thing this app has been useful for so far is for my friends to apply. Organic reach in the "collabs network" is god awful, literally just a bunch of dishonest people looking for free things.
Hi, there. Thank you for taking the time to leave a review for Shopify Collabs! I'm happy to put forward a feature request regarding being able to report influencers to our Collabs Devs for their consideration in a future update. If the app is having trouble loading, please check to make sure you're using the latest version, that your device is also on it's latest OS version, and try re-installing the application. Thanks again for your review! -Imogen, Shopify Support