Cross Sell & Upsell by SSC
Cross Sell & Upsell
Rating
4.9
feedback
966
chart
#2,335
All reviews
Rating Breakdown
Review RSS Feed
June 18, 2019
Excellent customer service. Josh is very quick to respond to queries and went above and beyond in accommodating us. Thanks!
June 13, 2019
Please do not install this app - it has led to major bugs and issues with my website which have still not been resolved. The developer installed code on my site in the early hours of the morning (due to time zone differences) and within a couple of minutes I became inundated with spam emails saying items were out of stock when they weren't. I have now 3 other known issues on my site and despite removing the app and adding security apps there appears to be little else I can do. Shopify have been in contact and do not know what has happened and I am now going to have to spend money to get this resolved. Sales have fallen as my site has odd bugs and strange things going on, I really wish I had never installed this app at all
Hi Helen. When you first contacted us on the night of Tuesday May 28th, we were concerned to hear about the inventory problems you were having. We reached out Wednesday morning but by then you had already removed our app and we could not troubleshoot due to not having access to your store. We requested access again (which you approved) to remove our code, and even made you a video explaining the changes we made and later removed. It's very important to mention, as I did many times before via email and even through a detailed technical video I sent, that OUR APP DOES NOT HAVE ACCESS TO YOUR PRODUCTS' INVENTORY. We did our best to help you, and suggested contacting Shopify Support so that they could help narrow down the problem through their activity & access logs. That said, I find that it's very unfair of you to blame us for issues that: (1) we could not have been technically responsible for (2) that Shopify (who have your full activity & access logs ) can't even explain We're a small hard working team who run an honest business. We'd never dream of disturbing one of our customer's businesses over making a dollar. It's not us. We're more than happy to work with you, your team and Shopify to address any problems and determine who's at fault. All this said, my team and I would really appreciate if you removed your review, because it does not reflect accurate information about our app or how it affects stores.
June 5, 2019
The App is sleek and works. Customer support is beyond amazing, can't stress that enough. 10/10, would recommend.
May 31, 2019
This app is really slow to solve problems, and the appearance of bugs is a headache.The reply to the email was really slow for a week and did not solve my problem.
Hi Miya. I'm sorry you felt our replies were slow & that we could not resolve the issues you had searching for items in time. Our initial confusion understanding what exactly the bug was when you first got in touch, and the timezone difference between us, might have been a contributing factor. Regardless, apologies. We will do better next time. Cheers :)
May 9, 2019
Needed some custom fixing because my currency was not supported initially. Helped me out immediately with fixing the problem + customization. Excellent support
April 24, 2019
Prompt response to resolve my installation issues to my website. Still new with this apps and still exploring.
April 22, 2019
A good starting app for offering Cross Sell in store. So far this app has been really easy to use and has enabled us to serve a mix of generic and tailored product recommendations to all customers. The set up was easy and our development team had no problem integrating this into our theme. The Conversion Stats don't seem to be working which means we need to track the use via another method.
Hi there! Conversion/Click stats bug has been resolved. Please test it out when you can and let us know your thoughts. Cheers!
April 7, 2019
I used this app to recommend specific products on the product pages and it makes the user experience more meaningful. The backend selection of the related product is intuitive and user friendly too. Josh and his team were very responsive in the support in helping to resolve some issues that i needed for my website. Thanks!
April 5, 2019
Great great app, used it to cross-merchandise each collection, very effective and helped consumers navigate throughout the site. Josh was great when we needed help
April 3, 2019
The app is great and converts a lot! Their support is the best support I've had contact here on shopify, they're very helpful! Highly recommend !! 5 stars
April 3, 2019
Love this app! I couldn't be happier. The perfect app for my shopify store. I find it very easy to use.
March 27, 2019
Easy to implement related products/cross-selling app! Had a few questions of the team and they replied quickly and professionally, willing to listen and also willing to take suggestions. Definitely recommend this plug-in!
March 15, 2019
Useless support and NOT worth the Money. Thet spam me with emails and i have asked Them to stop 10 times!
Hi there. I'm sorry to hear your experience with us was not ideal. From what I understand, you uninstalled our app after finding it did not serve your needs. Our records show we received 3 requests for help, and promptly closed the 1st after you informed us it was not the ideal solution for you. We should have closed the other 2 requests immediately and not followed up with automated email reminders requesting replies. For that I apologize and have made a note to improve our process & send less followup emails. I do want to stress though that we don't spam customers, but thoroughly understand how our emails might have come across as such. We'll do better next time. Cheers :)
March 5, 2019
Cross Sell is very easy to set up and gives a perfect display of product recommendations to my customers
Feb. 22, 2019
It works well and they are listening to suggestions. Right now it's not really practical for really big collections but I've made a few suggestions and they've added them on their roadmap so it already deserves 5 stars. It looks nice on the front end, with several options to match your theme.
Feb. 22, 2019
Top top service by Josh. Made a video explaining, what I did not undertand.. App seems (after a couple of days) to be running great, and had a few sells from the app. It's a great way to draw the customers attention to whatever products you want their attention
Feb. 15, 2019
The app is brilliant for increasing average customer spend and conversions. Team are really efficient and helpful too.
Feb. 11, 2019
We changed theme and couldn't see how to move Cross Sell across - Josh was really helpful in making this work for us
Using app
Over 5 years
Total reviews
2
Average rating
5.0
Feb. 11, 2019
Customer service was great, they helped me out to get everything set and aligned with the design of my shop.
Feb. 11, 2019
I'm very satisfied with the Cross Sell App. I really recommend it to everyone who owns Shopify. Thank you very much.