All reviews

Rating Breakdown

  • 5
    96% (2,020 ratings)
  • 4
    1% (29 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (48 ratings)

Reviews with Text

  • 99% (2,083)
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5 / 5 Share

May 27, 2021

Exceptional customer service. They respond within 1 business day and help me with all my order issues. I highly recommend Cathy and Jack. They are just incredible to work with.

Using app

21 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is our motivation.

5 / 5 Share

May 25, 2021

I made a sample order and I had a question and they were very helpful and assisted me in a timely manner.

Using app

8 months

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is our motivation.

5 / 5 Share

May 23, 2021

Excellent support from Cristina Chen this morning! Fast and accurate. I particularly appreciate the overall responsiveness of all the support people who are very responsive and friendly and provide very good answers to questions that are sometimes not so easy! I recommend :-)

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is our motivation.

5 / 5 Share

March 18, 2022

I am pleased with the professionalism of Jessie Xie, my new agent at CJ's. She has been immensely helpful and guide me step by step to solve some back of the house issues with my product connections. Jessie has a great personality and I really appreciate her work ethics. Thank you for your assistance, Jessie.

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is our motivation.

5 / 5 Share

May 16, 2021

CJ really does a great job for beginner like me. All the agents that i have contacted are really friendly and willing to help me out. Thanks to CJ Dropshipping!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is our motivation.

5 / 5 Share

May 13, 2021

CJ app has been very good so far. It's not perfect but gets the job done. My current agent Susan Zhou has been very helpful in answering my questions and getting things resolved. Also one of the overnight agents Christina Chen was helpful in requesting for the correct items/ variants to be sourced. I like that I can reach out to an agent any time of day or night.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is our motivation.

5 / 5 Share

May 9, 2021

I am new to the platform and am loving it so far. A big thank you to Tiffany Zhao who took the time to help me better understand how to use CJ. Thank you

Using app

7 days

Total reviews

6

Average rating

4.5

Developer Reply

Thank you for your feedback! Your approval is our motivation.

5 / 5 Share

June 24, 2025

5th year in and customer service for me ( Beatrix Hua) has been really great. Things are always followed up, and considering time difference, she has really tried to help me even when it's sooo out of her office hours. There are so many options for fulfilment, and when I needed things to be more customised, they have been slowly implementing them.

Using app

About 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is our motivation.

5 / 5 Share

June 30, 2021

Would recommend CJ to anyone, the advisor Skye is in super hardworking and does her job brilliantly!

Using app

6 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your feedback! Your approval is our motivation.

5 / 5 Share

Nov. 30, 2022

Great app, I love they assign you a personal agent for your store for better communication. Mine is Eric, I've been working with him for 6 months, and has been great , i have zero complaints

Using app

Over 2 years

Total reviews

4

Average rating

3.8

Developer Reply

Thank you for your feedback! Your approval is our motivation.

5 / 5 Share

April 29, 2021

This app is a real blessing. Its easy to fullfill and place in the own store. Would totally recommand.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is our motivation.

5 / 5 Share

Oct. 25, 2023

CJ Dropshipping is very user friendly dropshipping platform. Fionnula Wong have given me a clear, fast and informative guildlines to me for my doubts and issues I have facing. Thanks for the support!

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is our motivation.

3 / 5 Share

April 27, 2021

fast anwsering, usual problems with out of stock products, wrong products or other but agent are here to fix it

Using app

7 months

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your feedback! Available CJ inventory suggests that the item can be dispatched from our warehouse right away after you make the payment, whereas 0 CJ inventory means that we’ll wait for the item to arrive from the supplier, before it can go through packaging and quality inspection, which might take approximately 3 days, in most cases. In other words, sufficient CJ inventory means better time efficiency. You can purchase private inventory to avoid stock-out cost.

5 / 5 Share

April 14, 2021

Im very happy with CJ dropshipping! works really well but most importantly my agent Wendy Yuan is very helpful. Always making things easy for me and helping me when she can. Overall very satisfied

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is one most important reason for our continuous improvement.

5 / 5 Share

Feb. 23, 2023

Crystal Feng from CJ Dropshipping has been very helpful with my business. She is diligent and has helped me with navigating my orders, disputes, sourcing, ordering in bulk and shipping. She is very proactive in helping me to solve all my issues before I even need to reach out to her. Crystal goes above and beyond in her role to assist with all my requests. Thanks so much Crystal!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is one most important reason for our continuous improvement.

5 / 5 Share

April 6, 2021

Estelle is the best agent! She is an angel! She is very helpful, polite and fluent in English! She is also always available and I adore her work!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! Your approval is one most important reason for our continuous improvement.

5 / 5 Share

March 15, 2021

My agent Catherine from CJ is the friendliest person ever, she was always ready to help me out for any obstacles I faced! She is amazing!

Using app

30 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback. CJ is always dedicated to offering better service and helping every dropshipper from start to success. Have a nice day!

5 / 5 Share

March 29, 2022

Tiffany Chao was a very helpful agent, she takes the time to investigate an issue with some of my orders on hold. I would recommend her service to anyone for anything.

Using app

9 months

Total reviews

6

Average rating

4.2

Developer Reply

Thank you for your feedback. CJ is always dedicated to offering better service and helping every dropshipper from start to success. Have a nice day!

5 / 5 Share

March 2, 2021

I use CJ for a few months now and especially my Agent Susan is amazing and help me with everything! I'm really happy to work with this Company and can definitely recommend it!

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback. CJ is always dedicated to offering better service and help every dropshipper from start to success. Have a nice day!

5 / 5 Share

Feb. 27, 2021

Great app and platform and excellent customer service especially with Danny (my personal agent) 5/5.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!