CJdropshipping: Much Faster

May 25, 2021

I made a sample order and I had a question and they were very helpful and assisted me in a timely manner.

May 23, 2021

Excellent support from Cristina Chen this morning! Fast and accurate. I particularly appreciate the overall responsiveness of all the support people who are very responsive and friendly and provide very good answers to questions that are sometimes not so easy! I recommend :-)

March 18, 2022

I am pleased with the professionalism of Jessie Xie, my new agent at CJ's. She has been immensely helpful and guide me step by step to solve some back of the house issues with my product connections. Jessie has a great personality and I really appreciate her work ethics. Thank you for your assistance, Jessie.

May 16, 2021

CJ really does a great job for beginner like me. All the agents that i have contacted are really friendly and willing to help me out. Thanks to CJ Dropshipping!

May 13, 2021

CJ app has been very good so far. It's not perfect but gets the job done. My current agent Susan Zhou has been very helpful in answering my questions and getting things resolved. Also one of the overnight agents Christina Chen was helpful in requesting for the correct items/ variants to be sourced. I like that I can reach out to an agent any time of day or night.

May 9, 2021

I am new to the platform and am loving it so far. A big thank you to Tiffany Zhao who took the time to help me better understand how to use CJ. Thank you

June 24, 2025

5th year in and customer service for me ( Beatrix Hua) has been really great. Things are always followed up, and considering time difference, she has really tried to help me even when it's sooo out of her office hours. There are so many options for fulfilment, and when I needed things to be more customised, they have been slowly implementing them.

June 30, 2021

Would recommend CJ to anyone, the advisor Skye is in super hardworking and does her job brilliantly!

Nov. 30, 2022

Great app, I love they assign you a personal agent for your store for better communication. Mine is Eric, I've been working with him for 6 months, and has been great , i have zero complaints

April 29, 2021

This app is a real blessing. Its easy to fullfill and place in the own store. Would totally recommand.

Oct. 25, 2023

CJ Dropshipping is very user friendly dropshipping platform. Fionnula Wong have given me a clear, fast and informative guildlines to me for my doubts and issues I have facing. Thanks for the support!

April 27, 2021

fast anwsering, usual problems with out of stock products, wrong products or other but agent are here to fix it

April 14, 2021

Im very happy with CJ dropshipping! works really well but most importantly my agent Wendy Yuan is very helpful. Always making things easy for me and helping me when she can. Overall very satisfied

Feb. 23, 2023

Crystal Feng from CJ Dropshipping has been very helpful with my business. She is diligent and has helped me with navigating my orders, disputes, sourcing, ordering in bulk and shipping. She is very proactive in helping me to solve all my issues before I even need to reach out to her. Crystal goes above and beyond in her role to assist with all my requests. Thanks so much Crystal!

April 6, 2021

Estelle is the best agent! She is an angel! She is very helpful, polite and fluent in English! She is also always available and I adore her work!

March 15, 2021

My agent Catherine from CJ is the friendliest person ever, she was always ready to help me out for any obstacles I faced! She is amazing!

March 29, 2022

Tiffany Chao was a very helpful agent, she takes the time to investigate an issue with some of my orders on hold. I would recommend her service to anyone for anything.

March 2, 2021

I use CJ for a few months now and especially my Agent Susan is amazing and help me with everything! I'm really happy to work with this Company and can definitely recommend it!

Feb. 27, 2021

Great app and platform and excellent customer service especially with Danny (my personal agent) 5/5.

Feb. 25, 2021

The CJ drop ship service itself is maybe very good. But I don't think I'll ever know. The complexity of using the app to simply add products to your store is terrible. It is not easy as with Eprolo or Oberlo. There are no clear explanations of what needs to be done & there are various, seemingly unnecessary options as well, which makes it even more confusing. For eg there are 3 different screens that show my products, and 1 of them has conflicting information to the others regarding availability & shipping! But worst of all is their command of English. It is absolutely terrible. From their on site headings and descriptions, to their site/Youtube tutorials, to their Chat service, it is very confusing. CJ needs to invest in a few customer service people who can convey & understand information in English correctly. I have spent over an hour this evening trying to explain an issue to a customer service agent who simply could not get what I was trying to say, and I ended up giving up, with the issue unresolved. The site navigation is also below par. If you DO open chat, the text box cannot be moved around, so it goes right on the middle of your screen so you cannot see the CJ page at all. You have to close the box to look at the page, and then reopen it. There is also no way to END the chat. You can only minimize the chat screen which is very strange. Here's an example of the ambiguity of the site instructions. In the side menu Authorisation / Shopify, you'll see a summary of your store and its settings. Regarding the Inventory Sync setting, if it says "Enable" it actually means this setting is disabled. If it says Disable it actually means your connection is enabled. Such confusing titles and descriptions abound on this site. I am not confident that it is even set up to work with my Shopify site, and as explained, the Chat support are less than capable of putting one's mind at ease. This site makes me nervous about selling, in contrast to Oberlo & Eprolo whom I have been confident with right from the start.