CJdropshipping: Much Faster

As a new Shopify user, we want to share an honest and genuine review based on our recent experience with CJDropshipping. Shortly after launching our store, we followed recommendations from YouTube videos and installed CJDropshipping as one of our first apps. Finalised onboarding, imported products, completed payment details. Then a customer placed an order, but two weeks have passed, and the order still hasn’t progressed. The customer service has been extremely terrible, we couldn’t even tell if we were chatting with a bot or a real person (Kevin sometimes). Whether you’re new to Shopify or an experienced user, please be aware that customer focus here is nearly nonexistent. So far, we’ve spent nearly four hours on chat support with no resolution. Imagine trying to retain a customer who has already waited two weeks with no movement on their order. Extremely disappointed with poor quality of services of CJ Dropshipping.

Quilla has been of great help, very reliable and fast

CJdropshipping has become a valuable partner for the Relaxio MFA. From product sourcing and order fulfillment to logistics and future branding projects, CJ consistently provides a reliable and professional service that supports our operational needs and long-term vision. We would especially like to thank Elva Wang for her professionalism, patience, dedication, and exceptional support. She is always responsive, provides clear explanations, and is genuinely committed to finding the best solution whenever assistance is needed. As Relaxio MFA continues to expand its product selection, develop complete kits, personalized packaging, and future inventory solutions, having a reliable partner like CJ makes every project easier to manage. We also appreciate CJ's continuous efforts to improve shipping solutions, simplify logistics, and provide a smooth experience for both sellers and customers. Customer satisfaction has always been one of the core values of Relaxio MFA. Working with a trusted partner like CJ helps us maintain high service standards and deliver the best possible experience to our customers. We highly recommend CJdropshipping and would like to sincerely thank Elva Wang for her outstanding professionalism, dedication, and continuous support. Fabio Relaxio™

10/10 – CONNIE & AGENT SHERRY! This is my first time using CJ Dropshipping. Previously, I worked with external sourcing agents, and after hearing several recommendations about CJ, I decided to give the platform a try. To be honest, my initial experience wasn't the best. I often felt like I had to chase my assigned agent for assistance and updates, and unfortunately, I wasn't getting the support I expected. Thankfully, I was eventually assigned Connie and Agent Sherry, and they completely changed my experience. From the very beginning, they went above and beyond to help me. They solved problems that had been left unresolved, answered all of my questions quickly and thoroughly, and treated me with incredible professionalism, kindness, and patience throughout the entire process. What impressed me most was their willingness to help and their genuine dedication to finding solutions. Nothing felt like too much trouble. Every interaction was smooth, efficient, and reassuring. They made me feel like a valued client and gave me confidence in both the platform and our future cooperation. Because of Connie and Sherry, I now look forward to building a long-term partnership with CJ. I will also be expanding my use of their services across additional brands in the future. A huge thank you to both Connie and Sherry for their outstanding support. They have exceeded every expectation I had and have been an absolute pleasure to work with. I highly recommend them to anyone using CJ Dropshipping. They are truly exceptional!

Personal agents are very helpful. Billy Shi answered every question i had very fast.

this is a unbiased review. I like CJ as a platform, but using it was honestly one of the most stressful experiences ever once we started getting multiple orders coming in. I don’t even know where to start. First, I preordered our branded packaging. I only ordered 10 pieces at the beginning just to test CJ for the first couple of weeks. We waited approximately two weeks just for a simple carton glasses box to be shipped into their warehouse and added to my inventory. Before it arrived, I kept asking for updates, but nobody really knew the estimated completion time, and some agents even seemed annoyed when I followed up. Then came the first week where we started running ads and getting sales. That’s when the real test started. We had packages that were ordered after a month and 10 days still getting delayed. CJ claimed the customers didn’t respond, but instead of contacting me first, they shipped the packages back to another logistics warehouse, which took over a week. After that, I had to manually contact them again just to check what was happening, which slowed the whole process even more. One of the worst situations was when a customer placed a bulk order that was costly. Because of the delays, I had to keep replying to him multiple times with updates, and it honestly became embarrassing. In the end, the order was refunded because I did not want to keep making the customer wait and make the brand look even worse. I lost a lot of money because of that situation. To be fair, CJ did refund me from the dispute, which I appreciate, but the damage was already done because it made our brand look unprofessional in front of the customer. The delays with CJ are absolutely insane. We also had many cases where packages were delivered with wrong items or missing items. The warehouse packing process felt careless. It really seemed like the packer did not take the time to check what should be inside the package or how it should be packed, even though notes were sent by the agents. Overall, it was an absolute disaster for branded fulfillment. I personally would never work with CJ again for branded dropshipping. Only use CJ if you are not doing branded dropshipping or if your fulfillment process is very simple.

Ruth ist der beste Mitarbeiter. Gebt ihn mal eine Beförderung. Er hat es verdient-

Working with Serill has been an amazing experience from day one. As someone building a new brand, there were so many things I didn't know and so many moving parts to manage. Serill has been there every step of the way, helping with product sourcing, branding, packaging, supplier coordination, and answering what probably felt like hundreds of questions. What I appreciate most is how responsive and supportive she has been throughout the entire process. Whenever I needed help, clarification, or advice, she was always willing to assist and find a solution. She made what could have been a very overwhelming experience feel much more manageable. The branding and packaging process, in particular, has been incredibly smooth because of her guidance and attention to detail. It genuinely feels like she cares about helping her clients succeed rather than simply doing a job. I'm very grateful for all the support she has provided while building my brand and I look forward to continuing to work with her as the brand grows. Thank you, Serill, for your patience, professionalism, and dedication. It has truly been a pleasure working with you.

Linda was super helpful while I was sourcing a product and always replied quickly whenever I had questions. She made the whole process easy and smooth. Thanks, Linda!

I'm very happy with the quick and helpful service I received from my assistant Connie Jin, she helped me to solve issues in my store and connected my products. I highly recommend her :)

Support promptly answers questions and tries to help, thank you Gildan Wu.

It was nice experience dealing with Tim. He's very helpful and quick in responding. Also, CJD delivery timings are also faster comparatively. Thanks for good service.

The assist is perfect! My assitant Connie Jin has helped me a lot solving some issues in my store and my orders, I surely recommend her!

CJ customer service was excellent in helping me with my store. It was my first time processing an order for one of my customers. Ms. Connie Jin walked me through the whole process. This was a great educational experience for me. She jumped in to action and got me all the way through the process with quality. I really appreciated that. She’s a great asset to CJ Dropshipping. Great corporation. I’m sticking with you all!

I had a great experience with Louis from the CJ Dropshipping support team. He was very patient, professional, and helpful throughout the entire process. I was having an issue with my order tracking, and he quickly identified that the order had not yet been paid. He then guided me step by step through the payment and fulfillment process until everything was resolved. His support made the process much easier for me, especially as I am setting up my Shopify store operations. Thank you, Louis Wang, for your excellent customer service and professionalism!

I really enjoy chatting with my personal agent Gildan, when I have an issue, concern, or question. I sincerely appreciate her efforts to quickly resolve them.

我感觉到服务挺好的，因为从来没遇到过这么省心的货代,kara小姐姐细心又耐心，帮我解决了很多困难，是我的好帮手，好朋友，真的非常感谢他的帮助,这平台挺不错的，很适合我们这种初创业成员

Such a lovely person with great service throughout. I was really satisfied and very pleased with the overall experience. THANK YOU Willa !

Lumi was super helpful helping me set up my custom box and connecting to my products, thanks a lot Lumi

Hi Connie is very hard worker, a dedicated employee , she helped me to sync and order untill to the end, and im not very good in computers but she stays with me until to the end of the order, making sure everything went through.I appreciate her .thank you again.