All reviews

Rating Breakdown

  • 5
    90% (1,967 ratings)
  • 4
    6% (123 ratings)
  • 3
    2% (37 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (33 ratings)

Reviews with Text

  • 84% (1,831)
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5 / 5 Share

June 10, 2024

The team is very professional and helpful, and they reply very quickly. Great customer service. The Infinite Options app itself is a game-changer. It's really helped out my store, as I need to include a lot of customization that is not natively supported by Shopify. It's really easy and intuitive to use and I would absolutely recommend this app!

Store

Belbren

Using app

Almost 3 years

Total reviews

4

Average rating

4.8

5 / 5 Share

June 9, 2024

We have used this app for 5 years. Upgraded our website and had a problem with the conversion to the new theme. Sent email and within 30 minutes they fixed the problem.. Great Customer Service.

Using app

Over 5 years

Total reviews

15

Average rating

5.0

5 / 5 Share

April 27, 2025

Seriously best app ever and such helpful customer service and the app makes so many features possible for my app! Been using this app for years and they’ve always continued to be helpful. Making small tweaks for me so that it matches the aesthetics of my website perfectly, and not nickel and diming me for those alterations. Well well worth it!

Using app

Over 7 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 3, 2024

Highly recommend the team at Shoppad, particularly Emily who is always fast to assist with any questions and jump in and take a look. I used this app for my previous business and always had the same experience. Highly recommend.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 2, 2024

Infinite Options is GREAT! My products are highly personalized, and this app helps me easily add personalization options without any hassle. I needed help with one thing, and customer service responded promptly and had it changed for me by the end of the day. I highly recommend it.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 30, 2024

Customer service is great! They formatted something for me that got a little wonky with a template upgrade. They were fast, friendly and helpful! Highly recommend!

Using app

Over 1 year

Total reviews

5

Average rating

4.2

5 / 5 Share

May 22, 2024

Excellent customer service.

Using app

Over 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

May 20, 2024

Top Support!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 14, 2025

I installed and set this up and sales have already increased. It's been maybe a month? Plus I've only done the work to use it on about 25% of the products so far. Setting it up is easy, they have guides on how to do that that are actually simple to follow! The staff that answered my questions were all great and they got back to me quickly with RELEVANT information the very first time.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

May 8, 2024

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 11, 2024

This app is a huge advantage over just using variants. The support is hugely helpful. I reached out with a question, they answered it quickly and applied custom style code fixing a problem that I didn't even know I had. I've setup basic hide/show logic so that when a customer selects Custom, they get a new field to type our the custom request. This saves me going back and forth through messaging. And time is money! 5 Freaking stars!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 11, 2024

Support is great and app is very intuitive.

Using app

About 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

April 11, 2024

Ok, I've been using this app for two years now and I can say this one is awesome. I haven't tried other apps, but this offers exactly what I want. I have a fashion brand offering 10 different sizes (XXS-5XL) and up to 15 different colors, which makes the combinations infinite and the standard Shopify template doesn't support it. It has so many other options it has made my life so much easier. And not only that, but their customer service is 20/10. They are always there to help you, they solve issues FAST, and they are the kindest most patient people.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2024

We have been using this app or several years now and have gained so much in sales by the additional add-ons created from this app. The technical service has been great to work with as well. I highly recommend!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2024

Emily deserves a raise.

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2024

Great app with a ton of options to customize products and helpful support if you need it.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

March 19, 2024

Really impressed with the level of support given while I was testing this app. They set it up on a dummy theme so that I could set up my option sets and make sure everything worked before going live. Questions were answered promptly and nothing was too much bother. The app works great, just what I wanted!

Using app

15 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 15, 2024

Highly recommend Infinite Options. Just what I needed, an easy to install product options app, with well thought out features, excellent support and customer service. I give them 5 stars!

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2024

Stellar customer service. Had a question and Jordin immediately answered and fixed my issue. This app has everything I was looking for -- plenty of options, add-on fees, and even an option for my customers to add personalized text. SO glad I found this app, love this group!!

Using app

About 7 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

March 11, 2024

Great app and helpful customer support!

Using app

11 months

Total reviews

6

Average rating

5.0