All reviews

Rating Breakdown

  • 5
    90% (1,967 ratings)
  • 4
    6% (124 ratings)
  • 3
    2% (37 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (33 ratings)

Reviews with Text

  • 84% (1,829)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 25, 2025

Easy to install. Great support. App looks great in the store and is converting.

Using app

19 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 17, 2025

Customer service is incredible!

Using app

Almost 8 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2025

Amazing customer service! Emily fixed my CSS in minutes! ♥

Using app

About 8 years

Total reviews

3

Average rating

3.7

5 / 5 Share

March 11, 2025

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2025

Customer service is SO helpful and extremely fast!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 6, 2025

Abby was great! They helped me out so much and solved my problem in a timely manner, and very efficiently!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2025

Excellent service and App. Would highly recommend!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2025

Abby was incredibly helpful and made customizations to fit what I wanted!

Using app

Over 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 24, 2025

Amazing App and Exceptional Support! We’ve been using the Infinite Product Options app for a while now, and it has truly transformed how we manage product variations on our site. The app is incredibly easy to use, and the integration with our Shopify store is seamless. The support team is also fantastic—very responsive and helpful whenever we need assistance. Thanks to this app, our product pages are more interactive, and our customers are having a much smoother shopping experience. Highly recommend it to any Shopify store owner looking for flexibility and reliability!

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 20, 2025

amazing service and fast!!! super helpful

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2025

Incredible customer service would 100% recommend

Using app

Over 4 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 6, 2025

Don't make the same mistake I made going with this app over the countless others that are sooooo much better then this and less expensive. I made the costly mistake of trusting this app for my store and had countless option sets which took a long time to set up. 1st off, they lack the functionality to edit your order in the cart which literally every OTHER options app offers and they charge you extra if you want to allow customers to upload their files which is a basic functionality for other options apps. The biggest issue I have with this app is the lack of support and transparency. There was recent an update with shopify that made this app not function properly, but they decided to not tell their users. This ended up costing me $1000's of dollars in sales since customers couldn't even add to their cart, the only reason i knew was because i started to get customer complaints. When i reached out to them, they ended up saying that it was due to shopify making an update and that they weren't able to do anything about it. I reached out to shopify, and they did confirm that they performed an update to their api's which is common but that all apps are made aware of any type of updates weeks or months in advance so they can properly update their apps to not have any issues. The fact that infinite options has as many downloads as they have you would expect them to at least tell you that they will not be able to function the way they were, but no they decided to omit that information and just wait until users noticed. Their support team is literally a joke, if you're reading this go check out all the other options like hulk, globo, avis, and various others that are less expensive but offer wayyyy better functionality, the difference is not even close. I wish i would have never installed this app and saved myself the countless hours of having to migrate to a different app, let alone the thousands of dollars that this app ended costing me by not working as it should've. I hope that my post helps at least 1 person not make the same mistake that i made and chooses to offer their product options with an actual reliable app.

Using app

Almost 7 years

Total reviews

11

Average rating

2.5

5 / 5 Share

July 2, 2025

Emily F was quick, prompt and so very helpful. Would like to deal with her every time as she knew exactly what she had to do and wasted no time getting it done. Just the kind of customer service that I love! GREAT JOB EMILY

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2025

Great app so far, awesome customer service. Impressed so far! Thank you!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 30, 2025

Great app. Our products have a lot of weird variations and options. This app helps us accomplish what we need to. Great support as well!

Using app

16 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 24, 2025

Completely stopped transferring option data to our sales orders so we have to find a new app. Customer service has been unable to help us even though we have shown what is happening. They simply stopped responding to us. We even deleted the set and reinstalled it but to no avail.

Using app

Over 4 years

Total reviews

1

Average rating

1.0

5 / 5 Share

Jan. 15, 2025

Fantastic app! We're now able to present the options available to customers in a much more stylish and professional way. The support is amazing, especially Emily, who is always super helpful.

Using app

Over 5 years

Total reviews

7

Average rating

4.7

5 / 5 Share

Jan. 9, 2025

Great follow through on solving a problem. Made our site better immediately. Thank you!

Using app

Almost 7 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 7, 2025

The app works just how we need it, and the service is top notch. So fast, and Emily at ShopPad even added a faster loading script, so everything worked more efficiently on the site.

Using app

About 3 years

Total reviews

3

Average rating

3.7

5 / 5 Share

Jan. 6, 2025

excellent costumer service they help me in setting up whta i need

Using app

28 days

Total reviews

4

Average rating

5.0