All reviews

Rating Breakdown

  • 5
    91% (1,967 ratings)
  • 4
    6% (122 ratings)
  • 3
    2% (37 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (33 ratings)

Reviews with Text

  • 84% (1,829)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 18, 2023

They kindly support me.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2023

i had an issue with the product add on not working and they fixed the issue within 1 day! i could not be happier with the customer service. thanks so much! i’m

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 10, 2023

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 9, 2023

Excellent customer servicE!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 9, 2023

Immediately helpful customer service. Crossing fingers using IO will launch our site into the stratosphere =)

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

We were having an issue with the app working correctly with our theme, but Emily took the time to adjust the codes specifically for our theme and now it works perfectly. The communication was prompt and thorough. Highly recommend the team!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Thoroughly recommended and support was extremely fast (a matter of minutes) for an issue that was my fault.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

We've had Infinite Options for a few months now. Customer service is amazing. Fixing and helping with any issues we've come up with. Highly Recommend!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

thank you for the support!

Store

koscy

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Customer service is AMAZING. They've answered all my questions, and even reached out to make sure everything was working properly.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2023

I needed assistance with some customisations to match the current swatches in our store and the team were super helpful, quick to respond and really clear in their comms. Our theme is not live yet so this review relates specifically to customer assistance and customisation requests :)

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 6, 2023

Highly recommend this to anyone who needs to add personalization to the listings. I had a couple questions and customer service got back soooo quickly and resolved all my issues without a hitch.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

This app allows me the ability to add all the options I need for a business that is based off custom work. Incredibly user friendly, with step by step instructions and videos. And in the chance that you need help with something, the live chat feature is amazing with super fast customer support! Jordin S with customer support was able to resolve my issue with something I had been stuck with in a quick, efficient manner! Thanks again!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

Great team, great flexible support and extremely responsive to our needs. Would recommend!

Using app

About 2 years

Total reviews

22

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

This app makes it so we can have all the product options we need, it really is infinite. Their customer service is top notch. They reply to you in chat instantly and fix your issues so fast. I never worry about little bugs when we launch new products because they always help me get things perfect right away. Definitely worth every penny! Wish other apps had customer service this great! Keep up the good work!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

Best app and great support.

Using app

10 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Sept. 18, 2023

We had a slight bug issue and the team was super prompt and helpful in resolving the bug, despite the time difference. Appreciate the speediness! Awesome work!

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

This app is a must have for stores selling products with a variety of options. Our custom products would not be possible without this app & the support team has been very quick to respond with all of our needs. Highly Recommend!

Using app

Almost 7 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Had questions about formatting and not only did they answer those questions, but they made all of the changes for me!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Emily helped me with a problem, turns out it was simple fix. Sent me a screen shot of what she did to fix it so I could do that for the rest of my option sets. Easy peasy...

Using app

Over 3 years

Total reviews

1

Average rating

5.0