All reviews

Rating Breakdown

  • 5
    90% (2,057 ratings)
  • 4
    6% (134 ratings)
  • 3
    2% (45 ratings)
  • 2
    1% (19 ratings)
  • 1
    2% (36 ratings)

Reviews with Text

  • 80% (1,830)
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5 / 5 Share

Aug. 8, 2024

Brilliant personalised service

Store

Mococo

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 7, 2024

Great use and function, and customer service is great

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 1, 2024

Easy to use and Great customer support. Definitely recommend that app.

Using app

Almost 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 31, 2024

Great app, great customer support. We've used Infinite Options for multiple products that have complex options and add-ons. I can be a bit of a dinosaur with technology, and the support team is hyper helpful with all my (infinite) questions. A+

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2024

Just beginning with Infinite Options and am super happy. The app looks great, is easy to follow and adds functionality beyond what we can imagine for product options. Had some basic CSS questions and their support (Daniel) had me fixed up in seconds via chat. They have lots of good instructions for figuring most stuff out yourself as well.

Using app

About 2 months

Total reviews

4

Average rating

4.8

5 / 5 Share

July 23, 2024

Infinite Options app and Support team is GREAT.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 22, 2024

very good

Store

Bmbride

Using app

28 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 17, 2024

very patient, kind and knowledgable. Abby understood immediately what i was asking and immediately solved my problem with professionalism and kindness.

Using app

5 months

Total reviews

2

Average rating

4.5

5 / 5 Share

July 6, 2024

Not only great at helping me resolve the problem I was having but also suggested two more efficient ways to set up options for our store. Great customer service.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2024

These guys are brilliant. They are quick to respond, provide exceptional workarounds and even intervene with their engineering team should users require even more assistance. Outstanding, thank you.

Store

EQ Food

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2024

The team is very professional and helpful, and they reply very quickly. Great customer service. The Infinite Options app itself is a game-changer. It's really helped out my store, as I need to include a lot of customization that is not natively supported by Shopify. It's really easy and intuitive to use and I would absolutely recommend this app!

Store

Belbren

Using app

Almost 3 years

Total reviews

4

Average rating

4.8

5 / 5 Share

June 9, 2024

We have used this app for 5 years. Upgraded our website and had a problem with the conversion to the new theme. Sent email and within 30 minutes they fixed the problem.. Great Customer Service.

Using app

Over 5 years

Total reviews

15

Average rating

5.0

5 / 5 Share

April 27, 2025

Seriously best app ever and such helpful customer service and the app makes so many features possible for my app! Been using this app for years and they’ve always continued to be helpful. Making small tweaks for me so that it matches the aesthetics of my website perfectly, and not nickel and diming me for those alterations. Well well worth it!

Using app

Over 7 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 3, 2024

Highly recommend the team at Shoppad, particularly Emily who is always fast to assist with any questions and jump in and take a look. I used this app for my previous business and always had the same experience. Highly recommend.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 2, 2024

Infinite Options is GREAT! My products are highly personalized, and this app helps me easily add personalization options without any hassle. I needed help with one thing, and customer service responded promptly and had it changed for me by the end of the day. I highly recommend it.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 30, 2024

Customer service is great! They formatted something for me that got a little wonky with a template upgrade. They were fast, friendly and helpful! Highly recommend!

Using app

Over 1 year

Total reviews

5

Average rating

4.2

5 / 5 Share

May 22, 2024

Excellent customer service.

Using app

Over 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 14, 2025

I installed and set this up and sales have already increased. It's been maybe a month? Plus I've only done the work to use it on about 25% of the products so far. Setting it up is easy, they have guides on how to do that that are actually simple to follow! The staff that answered my questions were all great and they got back to me quickly with RELEVANT information the very first time.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

May 8, 2024

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 11, 2024

This app is a huge advantage over just using variants. The support is hugely helpful. I reached out with a question, they answered it quickly and applied custom style code fixing a problem that I didn't even know I had. I've setup basic hide/show logic so that when a customer selects Custom, they get a new field to type our the custom request. This saves me going back and forth through messaging. And time is money! 5 Freaking stars!

Using app

Over 2 years

Total reviews

3

Average rating

5.0