All reviews

Rating Breakdown

  • 5
    90% (2,097 ratings)
  • 4
    6% (137 ratings)
  • 3
    2% (49 ratings)
  • 2
    1% (20 ratings)
  • 1
    2% (36 ratings)

Reviews with Text

  • 77% (1,812)
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3 / 5 Share

June 29, 2021

Hope you will add loading file option. When i was opening a personalization box for customer. I cant add a note box on there. Hope the app will be good

Using app

18 days

Total reviews

1

Average rating

3.0

3 / 5 Share

April 28, 2021

I loaded this app to help my client to tell me wich allergies they got with a text box. I am satisfied with this option but it will be relly nice to be able to display it on my collection page where they can click on ''add to cart''

Using app

15 days

Total reviews

1

Average rating

3.0

3 / 5 Share

Aug. 7, 2020

Love the ease of this app, but at least one or two times per week, we are getting orders coming through where the values selected (or the default values) are not coming through on the order. This has been happening now for 4-6 weeks. Support button in the app is not working either. If that bug is fixed, it would be 5 stars.

Using app

2 months

Total reviews

3

Average rating

4.3

3 / 5 Share

July 10, 2020

The app was working fine but now I cannot access it. I click on it and nothing happens. Hoping to have this resolved as soon as possible.

Using app

4 months

Total reviews

2

Average rating

2.0

3 / 5 Share

June 18, 2020

The app is solid and provides a lot of useful functions, but it has some limitations that we cannot work around for our business. The biggest example is the necessity to create a new product for every option that adds a cost. We have many artisinal items that are extremely customisable and exporting the data involves exporting a lot of unecessary SKUs that we will alter need to delete when all we need to do is increase the base value of the product variant. Also the conditional logic does not interact very well with the basic variants set up by Shopify. Finally, swatch sizes are small and there are very few options for managing how information is displayed. An accordion option would go an awfully long way to improve the user experience. These criticisms are purely from our perspective and we udnerstand the demands of our product range are severe. Overall it is a good application, but not the right fit for us.

Using app

13 days

Total reviews

8

Average rating

4.8

3 / 5 Share

March 17, 2018

I would give this app 5 stars if not using it to adjust pricing. The problem with this app is that the option is hard coded to the product as soon as the item is added to the cart, but then if a customer removes the add-on item from the cart it still shows that the option is on the product level. We ended up having to call customers to determine if they wanted the upgraded option, and explain to them that they didn't pay for it. The add on also creates really goofy _io_order_group information if using the add-on item option which makes emails to customers, cart pages, and packing slips look goofy. Customers removing the add on from the cart and expecting to receive it happens way more than we ever thought. We had to switch to a paid app which hides the cost so customers can't do this. Overall I would recommend this app if not wanting to use it to change prices. For free you can't go wrong! Support staff was great whenever we called, but again the app just comes up short if trying to charge additional for certain options.

Using app

5 months

Total reviews

9

Average rating

3.4

3 / 5 Share

June 21, 2017

Please add price-affecting option function!!

Using app

About 2 months

Total reviews

2

Average rating

3.5

3 / 5 Share

Nov. 2, 2016

Yes we would use it again, and recommend it to friends. There are only a few things that would be really useful, if you guys yourself could make the fields txt be changed by the, bold, size, italic and underline and a different colour for the text.I got told that there's no way to explicitly change code on our end or your end. However you an add some CSS styling to your CSS files. But all this was rather confusing, and we wish that you could get make the changes for us. Also with the Date Picker when a feature becomes available to limit available dates for selection, eg. dates in the pasted. Could you please add this to our app. Also had a few complaints that the three new fields were not showing up quickly enough from an ipad. Got to told you can try adding this code snippet to your store to make your options load up faster: http://docs.theshoppad.com/article/109-load-infinite-options-faster But not to sure if this got added or not? If you could please look into all these issues that would be great thank. Justine Laurenson 021 203 1260

Using app

About 1 month

Total reviews

2

Average rating

4.0

3 / 5 Share

Feb. 23, 2016

I've been very pleased with this app so far. It's allowed me to create custom engraved products for my customers with easy to modify parameters. The only thing I haven't been able to get an answer for yet, is whether or not I can get the information my customers enter to show up on the fulfillment center notifications so that I don't have to collect all of the information before sending it onto our printer. Other than this gripe, I'm quite satisfied.

Using app

20 days

Total reviews

2

Average rating

4.0