All reviews

Rating Breakdown

  • 5
    90% (2,100 ratings)
  • 4
    6% (138 ratings)
  • 3
    2% (49 ratings)
  • 2
    1% (20 ratings)
  • 1
    2% (36 ratings)

Reviews with Text

  • 77% (1,812)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 31, 2023

We've had Infinite Options for a few months now. Customer service is amazing. Fixing and helping with any issues we've come up with. Highly Recommend!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

thank you for the support!

Store

koscy

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Customer service is AMAZING. They've answered all my questions, and even reached out to make sure everything was working properly.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2023

I needed assistance with some customisations to match the current swatches in our store and the team were super helpful, quick to respond and really clear in their comms. Our theme is not live yet so this review relates specifically to customer assistance and customisation requests :)

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 6, 2023

Highly recommend this to anyone who needs to add personalization to the listings. I had a couple questions and customer service got back soooo quickly and resolved all my issues without a hitch.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

This app allows me the ability to add all the options I need for a business that is based off custom work. Incredibly user friendly, with step by step instructions and videos. And in the chance that you need help with something, the live chat feature is amazing with super fast customer support! Jordin S with customer support was able to resolve my issue with something I had been stuck with in a quick, efficient manner! Thanks again!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

Great team, great flexible support and extremely responsive to our needs. Would recommend!

Using app

About 2 years

Total reviews

24

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

Best app and great support.

Using app

10 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Sept. 18, 2023

We had a slight bug issue and the team was super prompt and helpful in resolving the bug, despite the time difference. Appreciate the speediness! Awesome work!

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

This app is a must have for stores selling products with a variety of options. Our custom products would not be possible without this app & the support team has been very quick to respond with all of our needs. Highly Recommend!

Using app

Almost 7 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Had questions about formatting and not only did they answer those questions, but they made all of the changes for me!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Emily helped me with a problem, turns out it was simple fix. Sent me a screen shot of what she did to fix it so I could do that for the rest of my option sets. Easy peasy...

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Infinite Options allows us to sell custom products with endless options. On top of it being a great app, the customer support is excellent. I had a question and I was helped very quickly and had my question answered along with recommendations to improve a product option.

Using app

About 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

I have had this app for a while and have had several other similar apps in the past...this one allows you to organize more simply by putting a tag on the option to align it with the product instead of marking products with the different options ( very time consuming and confusing) if you have a lot of items or tags. I am overhauling my store and really needed this to function well and ABBY AND DANIEL W have really stepped up to help! I'm all set up! Thanks Infinite Options!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

The app works great and customer service is top notch. Daniel helps us every time we have a request.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

this works like a charm, super highly recommended! do not hestitate!, service is great!! i've asked for a modification, it was solved within a couple of hours!!!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

Amazing app and team. Anytime we need something adjusted they are there to help and respond fairly quickly. Thank you for helping get the options and swatches looking really slick we love it!

Using app

Over 1 year

Total reviews

11

Average rating

4.3

5 / 5 Share

Aug. 23, 2023

Great customer service! App was easy to install and is working great and they were very helpful with some custom styling.

Using app

2 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 21, 2023

Great app for adding customized variants to your products in Shopify! I needed a field for customers to add their personalization requests for customized backpacks and jackets. I had the customers adding the info to the 'Notes' section at checkout, but they kept forgetting. With Infinite Options, I was able to add the personalization field to the individual product page for those specific items. Also, their customer service is outstanding! I purchased a 3rd party Shopify theme and couldn't figure out how to add the necessary code to my theme to complete the Infinite Options install. I emailed customer service and they requested collaborator access then added it to my theme for free in less than 12 hours! I was shocked and so grateful! Would definitely recommend!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 18, 2023

Daniel was so helpful with helping me set up monogram options for products on my online store. He also helped me with loading infinite options onto my theme on Shopify. He was very responsive and answered all my questions!

Using app

About 1 hour

Total reviews

2

Average rating

5.0