All reviews

Rating Breakdown

  • 5
    90% (2,059 ratings)
  • 4
    6% (134 ratings)
  • 3
    2% (45 ratings)
  • 2
    1% (19 ratings)
  • 1
    2% (36 ratings)

Reviews with Text

  • 80% (1,830)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 28, 2022

This app is incredible! I would give it 10 stars if I could. We offer a very wide variety of customizations in our gear, more than Shopify's variants can account for. Infinite Options allows us to offer our customers exactly what they want. The team at Infinite Options were very helpful in implementation as well as trouble shooting after we switched to a new Shopify theme. One other incredible perk is that Infinite Options can integrate with their app Mesa to give us a Google Sheets export of the orders with the color options the customer chose in order to speed up our production planning.

Using app

Almost 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 4, 2022

Great app that does exactly what we need. I had a technical issue and Santiago resolved it completely in under 24 hours. Thank you!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2022

Superb app, been using a few years now, so simple and effective, plus the support team is very fast, massive props especially to Glecy!

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 3, 2022

Excellent for personalised options on our site. Swapped from a different App and this one works a treat! Thank you.

Using app

15 days

Total reviews

13

Average rating

5.0

5 / 5 Share

Oct. 31, 2022

Equipo de 10, ayuda rapidísima a integrar en nuestra web. Muy contentos con Infinite Options. Me ayudaron en todo momento

Store

MINIPIU

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

This app has been a game-changer for us. It is like they looked in my mind (yikes), saw what I needed for our website, and made it work! We have hundreds of products that use the app and it has been great from the start! I have to share...after some updates and who knows what we hit a blip. Shopify was great, as usual, but sent us on to Infinite Options for a definitive answer. After digging, scratching our heads, and digging deeper, I thought I figured it out and contacted Infinite Options. Annette helped me and jumped in and fixed what it was! The music to my ears was that I was right, I was giddy with having our site fixed AND being officially told I was RIGHT. She was great and definitely earned my Tech Support Hero Award. I could tell their company cares about helping us have successful businesses! Thanks again, IO!

Using app

About 5 years

Total reviews

9

Average rating

5.0

5 / 5 Share

April 8, 2025

UPDATE 4/8/2025: They have updated this app and it works great. I totally forgot to update this sooner! I am so sorry. They are fantastic. The app is a great idea however in real world it doe not function well. It constantly disconnects and stops adding products to the customers carts even though the products are clearly checked. We have had multiple talks with them and the issue keeps persisting. They will fix it and then it doesnt work again. We dont know whos fault it is or why this keeps happening but we are losing thousands a month because of this issue to include customer service complaints where the customer thought an item was supposed to arrive, If this issue gets fixed we will consider updating this review

Store

DezLin

Using app

About 3 years

Total reviews

15

Average rating

4.2

Developer Reply

HI DezLin Team, I am very sorry that you experienced a continued issue with bundled products. Our support team was able to assist with additional troubleshooting to resolve the issue. If you continue to experience any other issues with orders or update your theme, please notify our team immediately so we can help. (-Annette, Director of Customer Success)

5 / 5 Share

Oct. 17, 2022

Very useful app and a perfect team helping with any issues or questions in extremely fast manner. Thank you for the great job!

Using app

About 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 14, 2022

This application is really AMAZING. I swear! This application has solved my problems and it has improved my online store! The advisors are very helpful and responsive! Joan answered my questions qualitatively and quickly! He provided me with the help I needed. I am loving my experience with Infinite Options no cap! I will definitely continue to use this application, it is worth it! Thanks to my friend Ricky for recommending it to me. Best regards!!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 13, 2022

Una aplicacion simple y sin vueltas que cumple su función. El equipo de soporte es excelente, me han ayudado en todas las consultas que realice de forma muy rapida. Recomiendo

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

Die App ist prima und funktioniert problemlos. Der Einrichtungsservice hat alles zügig eingerichtet. Zum Anlegen der einzelnen Optionen muss man sich ein wenig konzentrieren, aber wenn man die Logik einmal begriffen hat, kann man das ganze Spektrum der App problemlos nutzen.

Using app

4 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

Amazing customer service when I needed some help changing my gift wrap option. A great easy to use app, love it!

Using app

7 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Oct. 10, 2022

The app is great! It allows us to offer customization on our products that would otherwise be very difficult. There probably is no good way around this with any app, but I wish the payload weren't quite as heavy. However, it does a great job and offers a great chance for people to customize their products.

Store

PIERCE

Using app

3 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

Wir nutzen es für unseren Onlineshop und es funktioniert sehr gut und die Möglichkeiten sind enorm. Man muss sich ein wenig reinlesen und fuchsen, aber wenn man versteht wie das funktioniert, dann hält einem nichts mehr auf. Auch bei Problem einfach den Service anschreiben über die Homepage und die Hilfe kommt megaschnell. Kann ich nur weiterempfehlen. Danke

Store

Zelaro

Using app

23 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 4, 2022

I've been able to customize my store thanks to this lovely app, it is really easy to set up compared to other apps out there, and the customer support is brilliant.

Using app

5 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 28, 2022

We used this app to apply a personal message option on greetings cards, add a gift wrapping service and an upsell. It took a little getting used to, but found it very useful once we got the hang of it. The ShopPad people were super helpful when we got stuck too, so very pleased with the result.

Using app

22 days

Total reviews

5

Average rating

4.2

5 / 5 Share

Sept. 27, 2022

We are using this app for custom wedding invitation. In 2 years since our store has open, the app did not have any errors and has helped us customize over 5000 orders. Recently we have updated our theme and the support was great in helping us reinstall the app and they even stylised the options to have the look and feel of our theme. Great work!

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 22, 2022

Amazing app with even better tech support. I use it on a number of products on my site & has made all the difference for my store & my customers. Simply put, my store would not be able to operate with out Infinite Options. Its so easy to set up & edit forms in seconds. An easy 10/10 for me. Thanks

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 16, 2022

We're using the Infinite Options App which has been a game changer since Shopify only gives you the 3 options. But what really surprised me was their customer service and how they helped us with our new theme and connecting the Infinite Options. Thanks again.

Store

DFND

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 15, 2022

I have installed this app on 2 of my sites, it is really very useful. Customer support is fast and helpful. Very satisfied!

Using app

About 5 hours

Total reviews

3

Average rating

5.0