All reviews

Rating Breakdown

  • 5
    90% (2,057 ratings)
  • 4
    6% (133 ratings)
  • 3
    2% (44 ratings)
  • 2
    1% (18 ratings)
  • 1
    2% (36 ratings)

Reviews with Text

  • 80% (1,829)
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4 / 5 Share

April 5, 2021

Great customer service! We had an issue with a bug on our website and they were quick to help us out.

Using app

12 months

Total reviews

3

Average rating

4.7

4 / 5 Share

April 4, 2021

We were looking for a solution to allow our customers to add customization to their apparel purchases. After having issues with another app that would not work properly, we tried Infinite Options and it worked perfectly for what we needed. The setup was easy, the help and support was fast! The only improvement that I would like to see is the method at which the app charges price upgrades for options. In order to add a price upgrade, you must create an item with the upgrade title (cost, title) and then link that newly created product to the item that you want to add it to. If they had a function to simply add an additional cost instead of having to create a new item I would have rated the app at 5 Stars. Don't avoid the app due to the monthly fee. We have made the low fee back in one add-on sale. It's worth the money if you need to add options to your products.

Using app

20 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 11, 2021

The support team is incredible and really responsive! I do think the process of implementing 'options' could be more user friendly and lay mans. This app could improve its UX design and better pictorial examples of what everything will look like in the end.

Using app

14 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 3, 2020

The level of support team is perfect. they respond me within one hour. If they would have picture options, movie options, style templates, and checkboxes with picture, the level of product will be perfect.

Using app

6 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 28, 2020

I love the customer support for this app, the agents were very helpful and talked me through testing as well as setting up. That alone is the best reason to choose this app! This app has been very helpful in creating options for products. The reason for my 4 stars is I'd like to see more customization options tot be competitive with other apps.

Store

Banglez

Using app

Over 2 years

Total reviews

5

Average rating

4.8

4 / 5 Share

July 17, 2020

I installed the app, really easy to understand set up process for the products. Had a small issue with the spacing between some of the fields and my "add to cart" button, Mandy had it sorted in a couple of hours. Awesome service.

Using app

About 19 hours

Total reviews

2

Average rating

4.5

4 / 5 Share

July 9, 2020

This app solved my issue of having variants over 100. It wasn't quite right at first, but the support has been great with helping me get to where I need to be.

Using app

4 days

Total reviews

2

Average rating

4.0

4 / 5 Share

July 6, 2020

I'd give this app 5 stars if it weren't for one hiccup we have...It doesn't connect the option's conditional logic to the product's variants. For example I'd like for my frame colors option to be hidden if the customer chooses unframed art (framed or unframed is a product variant). This obviously confuses some customers. But otherwise this app has given us some functionality we really needed that shopify doesn't normally offer.

Using app

9 days

Total reviews

13

Average rating

4.5

4 / 5 Share

April 17, 2020

All the fields have suddenly disappeared. Nothing has been changed and I dont see any information that something happened on their side. Nobody is answering the email. We are already looking for replacement. ________________________________ It took about 3 hours for support to answer. All fixed now. Still lost some money, but thanks for help.

Using app

About 1 year

Total reviews

5

Average rating

4.8

4 / 5 Share

Feb. 11, 2020

I have used the app to capture additional fields that I could not otherwise capture through shopify. It has been very helpful as has the customer service. I am still working through integrating some reporting between this captured data and shopify captured data. If I can do that it will be a home run.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 6, 2020

I used this app to help me organize meal options on my website. The conditional logic feature helped organize, and the team made personalized code so it would look more aesthetic on my product page. I only wish I could have more flexibility with choosing how the options showed. But overall, the whole team at infinite options is amazing. They respond quickly, are attentive to your questions and needs, and really do try their best. 5/5 service!

Using app

About 2 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 20, 2019

Of all the Product Options apps for Shopify this one worked the best for us. It's interface is intuitive. It's options are flexible. And the customer support was incredible! Fast, Fast, Fast responses which is always key for our business. Great job and thanks!

Using app

4 days

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 14, 2019

Very good product options app - it is very nice and useful to optimise your Shopify store design.

Using app

4 months

Total reviews

20

Average rating

2.9

4 / 5 Share

Sept. 2, 2019

I used this app to include customization options on my website. Now Infinite Options let customers include some customized message to their orders. Good app and great support!

Store

Sciara

Using app

7 months

Total reviews

11

Average rating

4.8

4 / 5 Share

July 24, 2019

Customer service is fast to respond in chat and help. works awesome for what we need. Let you guys know more as we use it.

Using app

5 days

Total reviews

1

Average rating

4.0

4 / 5 Share

May 17, 2019

I used this app to provide quick visual of all options for a product. It is stable and nice to use. I would like to be able to add a small image to each option set

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

April 4, 2019

Great app at allowing multi options. We use it to allow for personalised products, fits in well with the theme. Lost a star as sometimes the information doesn’t pull through and we have to contact the customer, which isn’t the best. Easy enough to install though, and we can do other work around if needed. Thanks from Mad Eye Gifts Team.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Hi Team, ​ ​Thank you so much for being a member of the ShopPad family for so many years! To resolve the issue with your slight delay before your options display on your product page, we recommend you add this snippet of code: https://docs.theshoppad.com/article/109-decrease-infinite-options-load-time. It will help prioritize Infinite Options as one of the first apps that load on your page. To resolve the issue with not always receiving customer selections, we recommend that you disable any quick buy buttons on products that use Infinite Options, these buttons will bypass the product page and any customization fields so the product is added directly to cart. Please let us know if you have any additional questions or if you would like our help adding the code for faster loading and we will be happy to help! Team ShopPad

4 / 5 Share

March 31, 2019

Thank you for the app, it works very well, but, we can not modify the spacing between 2 lines of options that we find too close :(

Using app

About 1 hour

Total reviews

5

Average rating

4.8

4 / 5 Share

March 24, 2019

I like this app. I wish it allowed customers to upload a photo to their orders also. I really hope that I can continue using this app

Using app

4 months

Total reviews

2

Average rating

4.0

4 / 5 Share

March 4, 2019

Works quite well, I use it on several of my products to choose color and add-on options. It would be better if I could require some menus to have a selection, right now if a user doesn't happen to choose a color I have to email them and ask what they want because the software won't force them to choose.

Using app

About 1 year

Total reviews

1

Average rating

4.0