All reviews

Rating Breakdown

  • 5
    89% (2,154 ratings)
  • 4
    6% (150 ratings)
  • 3
    2% (52 ratings)
  • 2
    1% (21 ratings)
  • 1
    1% (34 ratings)

Reviews with Text

  • 75% (1,814)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 18, 2022

I've had this app for years but i just recently started really utilizing all it has to offer. The team at Infinite Options has been very responsive to every question I've had during the process of setting up my shop just the way i want it. Very happy with their support. Highly recommend this app.

Using app

About 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 12, 2022

It's really easy to use, they gave me a faster loading speed, which is awesome. At the same time, their service is also very good, I recommend it.

Store

LYGFZF

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 29, 2022

This app is incredibly useful, well made and easy to use. And the customer service is beyond excellent!

Using app

10 days

Total reviews

18

Average rating

5.0

1 / 5 Share

March 28, 2022

Though initially helpful, the staff have become pretty unresponsive for real issues (outside of installation). We have had a bunch of issues with customer orders being able to checkout without having paying for their add-on items. And what can we do as a business? We can't really blame the customer for this, since it is our website. We are just out that money, which is frustrating. We are shopping around for another app, and until they figure out these issues, I wouldn't sign up for this app again.

Using app

3 months

Total reviews

4

Average rating

3.0

5 / 5 Share

June 8, 2022

Great app to add more variations than shopify allows. Really pleased with the app overall, and the customer service is excellent.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 25, 2022

Really quick & efficient support. I wanted my custom options to look better and fit my theme/project page better in a matter of hours they fixed it. Super Easy. Worth the additional step-up fee.

Store

Madam37

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

March 24, 2022

We have just started using this app to provide additional shipping options for the customer, and we plan on utilizing the app to provide product add-ons. The customer support team have been very helpful and quick to respond when we needed to move the position of the options menu on the product page.

Using app

21 days

Total reviews

12

Average rating

4.9

4 / 5 Share

March 24, 2022

The App works well, but the technical support was kinda iffy!! I had an issue in the beginning because their documentation was NOT up to date. Some things I looked at where different than the actual software was showing. Tech support never really did understand I guess what I was trying to ask their help for, but Shopify tech support saved their ass!! I got it working just fine with Shopify's tech support, but Infinite Options tech support is questionable. I recommend the product because it does work, but if you need tech support on it, go with Shopify!

Using app

15 days

Total reviews

1

Average rating

4.0

5 / 5 Share

March 24, 2022

Great app. The team were really helpful when I had a couple of issues with it fitting with my theme - they fixed things very quickly! Would recommend.

Using app

15 days

Total reviews

10

Average rating

5.0

1 / 5 Share

March 22, 2022

lousy interface and process to implement - Way too cumbersome to implement if you need multiple pricing per variant . For 4 options and 200 variants with different costs the effort is over 1000 operations - Per Product!

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

March 21, 2022

This app is super helpful in letting my shop have much more personalization in items that I offer customers. Any time I have had an issue with coding, customer service has reached out asap and helped me resolve the issue extremely quickly.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2022

I find the app very useful and it is easy to use! I'm so impressed by the support team! Very helpful and committed! Responds quickly and they solved my issues immediately. I really recommend this app!

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2022

Die App erfüllt genau meine Erwartungen und der Service ist wirklich toll. Innerhalb von wenigen Stunden hat das Team alles an meine Seite angepasst. Ich bin begeistert und kann Sie nur weiter empfehlen!

Using app

9 days

Total reviews

1

Average rating

5.0

3 / 5 Share

March 9, 2022

This app helped me to create a customizable order form but it wasnt without its hardships. Its not as straightforward as I thought it would be and the final output doesnt really look good (at least for longer forms) unless you know what you are doing with CSS. In my case, it has caused me to hire them and pay an extra fee to get it right...And the 24/7 support is a farce! They simply accept emails 24/7 and get back to you whenever...who doesnt?!? Chat just sends them an email, it doesnt even connect you to someone...ugh...At this moment I am sitting here with an urgent issue and have no idea when I will hear from them...IF you arent an expert in programming/CSS/etc., expect headaches and longer than expected wait times for getting help.

Using app

14 days

Total reviews

4

Average rating

3.8

5 / 5 Share

March 7, 2022

Best app. Best service. I've reached out to their support a million times, and each time I get courteous, helpful and thorough assistance. This app is truly flexible and can be used in a million ways. Our store has many different variant combinations, which is difficult to offer bundles via Shopify alone. This app makes it a total breeze.

Using app

Over 4 years

Total reviews

5

Average rating

4.6

5 / 5 Share

March 1, 2022

Excellent customer service received from Amanda Hom. Clear accurate and very timely. Thank you so much!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2022

ShopPad was very quick to assist us with any issues we had. I highly recommend this app! Works great with our website!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 28, 2022

Great way to add a text box for personalization info. Also works great for offering a gift message and gift wrapping for a fee. Support is incredible and fast if you happen to need it.

Using app

Over 2 years

Total reviews

13

Average rating

5.0

5 / 5 Share

Feb. 28, 2022

It is a fantastic app, with a great performance in the website (loads fast and looks great), and a seamless, easy to use settings panel. They have done a great work in making something complex (setting up options with or without conditional logic) very easy to use.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

4 / 5 Share

Feb. 26, 2022

We have been using this app for a month or so now and it's working great for our personalized products. The only reason for the 4 stars is it loads a little slow on the product page. Other than that, the app truly does work great and it is very easy to implement!

Using app

10 months

Total reviews

12

Average rating

4.8