All reviews

Rating Breakdown

  • 5
    93% (3,689 ratings)
  • 4
    4% (160 ratings)
  • 3
    1% (36 ratings)
  • 2
    1% (20 ratings)
  • 1
    1% (59 ratings)
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5 / 5 Share

Nov. 14, 2019

I had a great customer service by Matt Van Winkle he was working with me with emails and phone to solve my problem and this app is wonderful.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2019

Received great help from Mandy. Quick to respond and easy to work with! The app is also great. I have been using it for a year with no problems at all.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2019

Really good customer service and quick replies. defos recommend for anyone using options for their shop

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2019

I've used this app for the past month for personalized items. Today I got an error message and reached out to support. They added some code to the back end and had it fixed within 5 minutes. Great customer service.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2019

This is a great app if you are needing to customise your products or need extra fields. It was easy to install and use and the few minor presentation issues I had with it on my page the team quickly fixed for me. The were very responsive and helpful. Thanks https://petitquelquechose.com/

Using app

About 2 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Nov. 13, 2019

Very helpful app to create individual service to our customers, quick resonse and service, we loving this app!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 13, 2019

I used this app to customize each listing to make ordering easier for my customer and allow me to get all the information I need from handy drop down lists and text fields. Recently I noticed some of my listing order screens did not look how I wanted them and I didn't know how to change it. I contacted the Infinite Options staff and they were quick to respond and they corrected the problem. I gave them permission to go into my shop and they did the work for me in correcting the problem, which was so much easier and less stressful for me. Thank you so much for the great customer service.

Using app

Almost 5 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 13, 2019

This app is great, I've used it on a few of my products now and it does the job perfectly. It can take a bit of getting used to when setting it up, but I got used to it and now it's easy. Once I needed some help with a tidy layout and the service team did it for me within 24 hours and it looked absolutely great.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2019

Just started using the app last week. Couldn't get the coding to be exactly how I needed it, but I contacted the help live chat, and within 5 minutes Matt had my site fixed better than I needed it to be! Amazing support, and definitely will be upgrading from the free trial when it ends!

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2019

Anh (one of the reps) helped me out with some coding issues from the back end. Awesome support from the customer service team

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 12, 2019

Excellent support. Answered my email in a few hours and fixed a small glitch within another hour. Only started using the app this week, but is going to work really nice for my personalized engraving business.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2019

infinite Options has turned out to be an amazing tool for me, and their support was equally as amazing.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2019

I absolutely love this app, it is amazing!! Allows me to add all sorts of personalisation details to the products, adding fields and bundles to create infinite options. Jordin at the help desk is so so helpful, able to solve all my problems no matter how complicated. Would highly recommend both the app and support Thanks so much!

Using app

About 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 8, 2019

I needed more variants for personalized jewelry. At minimal, my customers need to be able to choose initials A-Z; Birthstone Jan - Dec; and Necklace Length 16" - 20" which is impossible to do on Shopify so ..... I installed Infinite Options. I'm so happy with what I've accomplished so far. Thanks to this app I won't have to look else where to sell my products. It's easy to use but I did run into some coding confusion on my behalf. I'm not very tech savvy so I reached out to someone through the chat box and found help right away!! There's a monthly subscription, but it's very reasonable. So far so good and I'm a very happy customer. I strongly recommend installing this app if you need to add more variations to your products!!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2019

Great app, give my site a lot of great options that I cannot get with the standard options. Install was easy and the developer was quick to help make a small fix to get it working. They latter responded quickly to a small bug fix for my site. Fix was done in just hours. Thanks for a fantastic app guys!!

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 8, 2019

Jordin's customer service in helping us set up the app on our site has been incredible. Speedy, reliable and very friendly. Such a great experience!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2019

Excellent app and first class support, helped us with set up and made sure it was styled to match our website, definitely recommend!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2019

I used this app to add extra options to my products. Shopify only allowed me to add options such as 2 pack, 3 pack, 5 pack. But then I needed to add colour options, as the customer can select up to 5 different colours. Infinite options was perfect for this, and as my themes code was different to what was in the set-up guide, the expert help set it all up for me for $20. so easy!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2019

So easy to use this app, and very helpful. Also the chat team was super quick to solve what I needed, and have done a great job!

Store

mrly

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2019

App does exactly what it says and has brilliant customer support. It wasn't formatting correctly after I edited some code and they resolved it very quickly with some CSS. Would highly recommend!

Using app

Over 2 years

Total reviews

2

Average rating

5.0