CustomCat: Print on Demand
Customcat - Print On Demand App | Top Rated POD...
Rating
4.3
feedback
556
chart
#832
All reviews
Rating Breakdown
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March 12, 2020
Best app fulfilled 2d product. Quick support and best prices and upgrade to fast production. Should using when selling 2D.
March 9, 2020
CustomCat is a fantastic POD partner! They generally ship faster than anyone else I've tried, and their quality is great. On those rare occasions when there is an issue with a product, they take care of it quickly.
March 7, 2020
The design creation is EXTREMELY time consuming. You have to download their templates to use. It would be really nice if they had design software built into their app. These extra steps mean I'd have to charge exorbitant fees to my clients for their products in order to even make any money.
Using app
10 months
Total reviews
1
Average rating
1.0
Feb. 29, 2020
Excellent and useful application! I recommend it. Support answers quickly and helps if you have questions. The app is extremely easy to use.
Feb. 29, 2020
Excellent and useful application! I recommend it. Support answers quickly and helps if you have questions. The app is extremely easy to use. I love CustomCat
Feb. 28, 2020
I'm really happy with this app it is really easy to use. Custom Cat also has the best customer service with quick responses which is very helpful.
Feb. 26, 2020
I had a problem with the personalization feature that custom cat offers. After explaining the issue, Brett at customcat had it resolved the same day within a few hours. Thanks a lot Brett..I really need this to work.
Feb. 25, 2020
Fast delivery, good product quality. Customcat has a dedicated support team. Always a reliable choice in platforms
Feb. 15, 2020
Easy to use. Fulfilment with about 1-2 day. Great experience. Thank CustomCat . I will use this app for my next store.
Using app
Over 2 years
Total reviews
1
Average rating
5.0
Feb. 15, 2020
The best fullfill app I have used. It was very easy to get started. Fast turnaround time. Would rate 6 star if have :)
Feb. 4, 2020
Good app and print on demand service, i used 4 years and will continue to use more time. I also like your support service.
Jan. 20, 2020
Nothing that I can think of comes to mind at the moment. Thus far everything was been fine. Great team so far!
Jan. 14, 2020
CustomCat products are a hit or miss. We had to drop another product because their print quality was horrible. We received a picture of a embroidered hat from a customer today that looked like someone just learned how to use the machine. We are a startup company and this isn't a good first impression to have, especially after the customer has been waiting two weeks for it to arrive. Do they not have someone QC the products before they are shipped?
Hey! I just want to say your store looks great! You have a ton of great designs that are conducive to embroidery, but the order I feel like you are referring to is a bit too complex to yield results you might want. It have 5 lines of text and a big circle. It is very difficult to allow that to fit within a 2.4 in. width....I am confident we can work with you, but would also love to go over this order with you in more details. You can reach me at [email protected] I look forward to hearing from you :)
Jan. 13, 2020
This app help my business a lot. Best app for fulfilled POD. Low base cost and high quality with fast support. I really like that and thank you
Jan. 6, 2020
Excellent App. I loved Bulk Upload. I saved many times and working really effectively. Base cost is also good. Love Thank you.
Jan. 6, 2020
Customcat is best for fulfilled POD. High quality, low base cost and fast shipping.I really love Customcat. I would recommend my friends to Customcat. Thank you so much
Dec. 28, 2019
STAY AWAY FROM THEM! Their Christmas deadline was a joke. They delayed all my orders and took 10+ days to ship them. Their deadline of 14th December for mugs was a joke. I have received hundreds of charge backs and negative reviews because of them. They ruined my whole shop and will ruin yours too. 10+ open tickets and still not a single response from them. I will be charge backing each and every order that was placed within the deadline and still not received by my customers. I advice all of you to charge back too. They are scammers who are just here to scam.
Dec. 27, 2019
If you want a successful business don't use this company period. They are the worst. They talk the talk but they don't back it up. We have order stuck in processing and production constantly, like 14 days out now on many of them. So many chargebacks, unsatisfied customers due to poor print quality it's insane. They're completely completely out of integrity and don't care about their customers unless you're a big time seller, they'll just leave your customers orders sitting in que. You'll be the one that has to pay for all the chargebacks and fees. Don't use this company!!!!
Jan. 4, 2020
I started using CusdtomCat when I first opened my store in August. At first seemed good. Orders reached customers in 5-7 days. Then on my test orders noticed images cracking and fading after just 2-4 washings. Then starting around holidays orders were taking 8-14 days to get processed. I understood that processing may take a little longer during the busy season but 10 days to get it processed when they say the average time is 2-3 days. I still have one that is going on 17 days that is unfulfilled. I tried canceling the order at the customer request as it was taking so long and he still had no tracking number. But it said it was in processing and could not be canceled. That was 14 days ago. Also, at one point during the holidays you could not even access the app or upload new designs. I contacted their customer support asking when orders would be processed. The auto response said it would respond in 24 business hours. I usually got what appeared to be cut & paste response in about 4-5 days which said it is the busy time of the year and processing time takes a little longer, then it was we updated our machines to process things in ½ a day. But apparently not my orders. Why would you upgrade the machines during the rush season-shouldn’t have been done before or after the season. Then got an email that apologized for the down equipment and would start getting orders out faster. Nope. Had order placed after this email and it is still there 10 days after order was placed. I am currently looking at other POD options as CustomCat failed me just as I was starting to get my business up and running right at my first Christmas season. Not to mention the refunds I gave while orders “processing” and telling customers to keep the shirts once they arrive just save bad reviews while my business is still in its infancy.