CustomCat: Print on Demand

Oct. 23, 2018

Customer service is awesome. Very detailed and walk me thru everything I needed. Brett you're the man!!

Oct. 23, 2018

CustomCat helps my business in so many ways. My orders get fulfilled very quickly (2 business days) and their customer support is very helpful.

Oct. 23, 2018

I love custom cat! Lets start on how easy it is to use and how you can upload thousand of designs in minutes! which saves tons of time that you can use to focus on other aspects of your business. The quality of the products are always on point, and they have a very diverse catalog (im always finding new products i havent seen before) and they also have all over print, which is a huge deal! lastly and most important to me personally is the customer service, custom cat treats you like their family, not once have i called with an issue or concern and been treated poorly. they actually go out of their way to provide tips and tricks to help you with your projects and overall business. 5 star!

Oct. 22, 2018

5 Stars for CustomCat. My orders get shipped within 3 business days. The attention to detail, logistics, and quality of the products are amazing. I feel confident in CustomCat fulfilling my orders for the holiday season.

Oct. 22, 2018

Was getting killed on Fraud. Since I am new I didn't know what the options were. Bret walked me through checking Orders in Process and how to stop them. Really great customer service from Shopify Thanks, Bret!

Oct. 22, 2018

CUSTOM CAT IS THE BEST. We've been with custom cat for a while now and their customer service is great.

Oct. 22, 2018

I love this app. Very happy with both the app and especially the customer support (which in some other apps is sorely lacking. Not here.). I talked to JT at support, who was patient, helpful and knowledgeable. Am having allot of fun with this app!

Oct. 22, 2018

The UI is excellent. I was able to get my store up and running in no time with CustomCat. Their product selection is fantastic. Orders get fulfilled within 2 business days at most. My customers are very happy with the turnaround time. I would recommend CustomCat to anyone. Keep up the good work CC.

Oct. 21, 2018

There are a lot of resourceful Shopify video tutorials when first getting started. Also, CustomCat has so many products available to market my brand effectively. CustomCat was an easy decision to make.

Oct. 19, 2018

This is a 5 star app, easy to install, simple to navigate and quick to create products. I have contacted customer service a few times, they are always quick to respond and quickly find a solution. I have been helped by JT on some technical issues, he got me up and running quickly, I really appreciate all which JT has done. I've been in the ecommerce biz since 2004, this has been my best customer service experience to date. I would not hesitate to refer anyone to CustomCat.

Oct. 19, 2018

We used this app to set up our Spotify store. Overall, it was easy to do but we did have a couple of questions because it was not clear. We called customer service and Brett and JT were very helpful. They walked us through our issues and we appreciated their time and answers.

Oct. 19, 2018

Brett , helped me out greatly today. He made me feel he was on my team and not hurrying to the next call. Brett's energy was always upbeat as he helped me navigate as a newbie. The app is great Could use some video tutorials

Oct. 18, 2018

The CC app support is very helpful in answering all of my questions. Especially when CC support went the extra mile and helped me setup the personalization feature in my store. Great job and keep up the great work!

March 5, 2019

We have many customers who receive items that we do not even offer from CustomCat. Many customers do not receive the items at all. Many customers report that the print washes off after one wash. Don't even try to reach out to customer support, it's pointless. After selling 3000 shirts through CustomCat, this will be our last year using their service. UPDATE: When we requested refunds for the countless amount of misprints/unshipped orders, this was Custom cat's response: First of all, I actually do get to make that decision. This is our policy. We have a 100% replacement policy. We made an exception to this for the holiday season for unique orders. Second of all, I hope you understand that this is a partnership here. We expect you to give respect to us just like we give respect to you. This is a professional, mutually beneficial business relationship. Thirdly, to reiterate, I HAVE refunded you for this order. Starting next week though, we are back to the normal replacement only protocol. You also, normally, need to provide us with a picture of the defective garment. If you do not understand this policy, I would have you STRONGLY reconsider working with us, because if you dispute charges because you want to and you disregard our policy on refunds, we have the right to close your store down. Brett

Oct. 16, 2018

The app itself could use some work but other than that i'm very happy with Custom Cat so far. Shipping time is reasonable and so far all of the products have been great and my customers have had no complaints.

Oct. 16, 2018

CustomCat is a great POD fulfillment partner. My orders get shipped within 2 days and the quality of the prints are phenomenal. Anyone seller looking for a great POD company, definitely check out CustomCat.

Oct. 16, 2018

Overall, CustomCat has been a positive influence on my business. The app is user-friendly and their customer service is very responsive. Most importantly, the turnaround time for my orders are freaky fast.

Oct. 16, 2018

We installed this app twice. The first time we uninstalled it because we could not justify the monthly subscription fee - our sales on the items we sold through Custom Cat just weren't there. When they offered the "lite" program that does not have a monthly subscription, we decided to reinstall the app, something I deeply regret. 1) The quality of their print/embroidery is absolutely unacceptable. They may be the company that makes/ships the product, but it's our brand, our website, and our reputation. Our customers sent us pictures of some of the embroidered hats and were stunned. There is no amount of apologizing that one can do when the quality is that bad. I wish I could attach a photo to this review. There were threaded completely outside of the design - thread colors in places that they absolutely did not belong. To their credit, they did reship - but I have zero confidence that the reshipped item has any better quality, based on our customer reviews of their products. 2) You cannot cancel an order. sure, their system says that you can, but that's an illusion - it's just so that they have some sort of policy that seems reasonable, but it's all fluff. We canceled an order on our end before it was processed into the customcat system. 3 hours after the order was canceled they processed the order and charged us for it... and still shipped it to the customer, even though it was canceled. We reached out to the customer to apologize about the quality of the item they were about to receive. It's that bad. 3) Customer Service/Canceling Orders Their customer service team has mastered the art of telling you that whatever problem might exist with an order is your fault. For example, I canceled a customer order a 1130 eastern, the processed said order at 0230 the next morning. When I reached out to them - they told me (copied from their email response). "If the order was cancelled before our system processed, then the order would have not went through. If the order was still open, then on our end, we would have picked up that entire order at the batch time." I have records of the time that the order was canceled and the time that CustomCat processed the order. I have proof from their system that shows that they processed the order after it was canceled... but my fault. 4) Customer Service - so, when you open a "ticket" for customer service you will receive an email. This email will tell you that a ticket has been opened and refer you to a website: https://helpdesk.mylocker.net/portal/home But as a shopify store owner, you will not have access to this website. No login or password to view your ticket. When you send an email to [email protected] as instructed by your ticket email, you will receive another email that says another ticket has been opened -- but you still can't access it. Eventually, someone will send you an email to tell you that you don't need it as a shopify owner because customcat is built into your shopify store. But there is no where to access the tickets. In short -- poor quality, poor customer service, and overall poor customer satisfaction for both me and my customers.

Oct. 12, 2018

its a good app when it works.i left the app for about two months ,and came back it hasnt worked since.

March 4, 2019

We started using this app for their wide selection, but after literally every single order having issues (I never knew how many new issues could be present with each order), we have pulled all but a small handful of their items from our store. The items we have left do not seem to have as many issues as others. Overall, you're wasting time, stress, and money over an inferior product. Just use Printful, they have not messed up a single order. EDIT BASED OFF OF RESPONSE: It was not fair of me to say that every order was wrong. I will note though, not every order with an issue was reported. However, what we quickly learned about CustomCat, was when a customer ordered an item from this vendor, we were crossing our fingers that their order would not have issues. On the flip side, Printful has a 100% success rate. We have not returned 1 Printful item. Additionally, several of the "replaced" items had NEW issues. So some orders were replaced twice. Why on earth would we trust this vendor at that point? We want our customers to know that they will receive a quality product from a quality brand... and we were not that brand with CustomCat as a vendor. I'm not leaving this review to be a jerk, just want a better product. I'll also say we have since removed every single CustomCat item from our online store in the past month or 2.