Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.9
feedback
370
chart
#423
All reviews
Rating Breakdown
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Dec. 13, 2024
We are using this app along with its sibling app: Helium Customer Fields. Both are great app, Strike to offer automatic discount, Customer Fields to set up a form. The support is responsive and friendly, very easy to understand without cumbersome technical terms. They are open to new ideas and needs of merchants, too. So we are really happy. As some other merchant mentioned, they are kind to go beyond the app function and suggests possible methods like combining Shopify Flow, and how it works. Very clever made app with very kind people behind. Thank you very much!
Nov. 14, 2024
I downloaded this app, but after reaching out to customer support, I learned something surprising—their app could do what I needed, but it would be easier and free with the Shopify Flows app! I couldn’t believe it. Instead of just taking my business, the support team genuinely cared and recommended a different, cost-free solution. Incredible customer service and HONEST company! They’ll be my first choice when I need a solution for customer fields. They’ve earned my business!
Wow, this is such a great review 🤩 Thank you for taking the time to write this. We genuinely want every merchant to find the best solution for their store, and we're glad to have helped steer you in a better direction. Also, we're changing our tagline to "Helium, the honest company." 😊 You know where to find us if you need anything else.
Nov. 1, 2024
Amazing customer service!
Thank you so much for taking the time to leave this review. We strive to be "amazing" in everything we do, so it's great to hear that our customer success team was able to nail that for you 💪🏼 Hoping that Customer Fields continues to be a "wick-tory" for your store 😊
Oct. 22, 2024
Works just as stated and very responsive/supportive customer support team. Hard to find apps that respond so quickly like they do!
We are happy to hear that our customer success team was able to assist you (it is our joy to field questions and try to find a solution for you, even if that solution isn't our app 😊). Thank you for taking the time to leave this review, and we hope that Customer Fields continues to be a hole in one solution for your store ⛳️ 화이팅!
Oct. 8, 2024
Enabled our customers to create a B2B company without us having to get involved in the process, vital to the smooth running of our site. Amazing bit of kit so far.
Amazing review! Thank you for trusting us with creating a more seamless B2B company creation on your site. Also, "Amazing bit of kit," should be our new tagline 💪🏼 Again, thank you for taking the time to leave this review and we're proud to be with you on your Shopify journey 😊
Sept. 30, 2024
The best app for creating custom sign up forms. Support is top tier. If you need the best and don't mind paying a little more than alternatives, Helium is the way to go!
Oh my goodness 🤩 Thank you for this amazing review and for highlighting (get it 😉) our amazing customer support team! We appreciate trusting us with your store, and look forward to continuing with you on your Shopify adventure.
Sept. 11, 2024
I was really impressed with the customer service from Helium. They were responsive, helpful, and went above and beyond to ensure I was taken care of. It's clear that they truly value their customers and are dedicated to providing a great experience. Highly recommend!
Thank you for this review 😍 We appreciate you reaching out to our support team and for being so understanding. We genuinely value each of our customers and thank you for trusting us with your customer registration while you used our app. We're here when you need us, and all the best 😊
Aug. 26, 2024
Thank you for taking the time to leave us this review! We're always excited to hear from our merchants. Thank you for letting us be a part of your Shopify journey 🎒
July 25, 2024
very useful app, very simple and immediate, exactly what I was looking for, a round of applause also for the support service, fast and professional
👏🏼 Siamo d'accordo che il nostro team di successo del cliente merita un applauso! Grazie per aver dedicato del tempo per lasciare questa recensione e ciao! 🇮🇹 👏🏼 We agree that our customer success team deserves a round of applause! Thank you for taking the time to leave this review and ciao! 🇮🇹
July 23, 2024
Helium Customer Fields has been a great tool for creating customer input forms for our B2B e-comm business and the customer support team has been absolutely fantastic at helping us solve challenges related to some related shortcomings of Shopify Plus.
It's great to hear that you were able to leverage custom input fields on your B2B registration! That's a huge reason why we created Customer Fields 😊 We're also glad that our customer success team was able to help solve your challenges. You know where we are if you ever need any further assistance 😎
July 22, 2024
Best App, highly recommended! Outstanding support solved all our problem! And very knowledgeable!
"Outstanding support" 🤩 Thank you for the kind review and for taking the time to leave it. We hope to continue to support you on your Shopify adventure 🎒
July 11, 2024
Recently, we integrated Helium Customer Fields, which significantly improved our application processes by automating them, thus boosting efficiency and reducing errors. Their support team excelled when we needed a custom solution, responding promptly with an effective fix. Helium Customer Fields is highly recommended for its reliability and outstanding customer service.
Amazing! 🤩 Thank you for taking the time to leave this thorough review. We take pride in our reliability and are customer success team is constantly striving to provide our merchants with the solutions they need. It's so great to hear that you're able to leverage Customer Fields to save time and reduce errors 💪🏼 Again, thank you for trusting us on your Shopify adventure 😊
July 8, 2024
Easy to use, effective, lots of customization, and some of the best customer service
😎 Thank you for taking the time to leave this review. We're all about adding value and customization to our app, and we're glad that our customer support team was able to help you. Keep growing 🍄🟫
May 10, 2024
Thoroughly impressed with this app. I have been evaluating different apps for a custom registration workflow for my wholesale business and this app happened to be the last app to evaluate and blew all others away for fun'c around custom forms, integration to shopify, abiliy to manage customer data, import, export, existing customer activation workflow etc etc. This app does not include volume pricing, discount and other wholesale specific features but it's BEST one around this customer management piece than anything i've seen. Highly, highly recommend this app.
Wow, thank you for this kind and wonderfully thorough review 😊 We're just glad that you persevered and found us! Also, thank you for voicing some features you'd like to see us implement. We're constantly improving Customer Fields and feedback like this informs where we spend developer hours. We're here for you when you need us, and welcome aboard 😎
May 8, 2024
App works exactly as you would imagine. It is also useful for tweaking some of the customer data points Shopify does not give and we need to have from our customers. I would like to give a special shout out to Brett as he was very helpful showing a lot of professionalism.
👏🏼 we LOVE shout outs! We're so happy and proud to have Brett on our team guiding merchants to solutions. Thank you so much for taking the time to tell us that he's doing a great job, and thank you for letting us be a part of your Shopify journey 🎒
May 1, 2024
Built out very well, giving lots of needed functions. Great support team, very knowledgable. Very customizble, and easy to view data either from their app or directly in Shopify.
Thank you so much for taking the time to leave this review! We're so glad that our support team was able to provide you with the information and help you needed. Thank you again for letting us be a part of your Shopify journey 🙂
April 29, 2024
There is no free plan lying and deceit
Hello! We're sorry to hear that you were expecting a free version of the app. The pricing plan you must have seen was for Shopify Partner/Expert shops to use while building stores for merchants. We understand that is confusing, and truly did not intend any deceit here, and hope that you will try our app again in the future.
April 17, 2024
Easy to set up, quick support, and is PERFECT for what we needed to accomplish. Thanks!
🤩 Thank you so much for this kind review. It's always a joy to hear that Customer Fields is providing the perfect solution for a unique need. Thank you for letting us be a part of your Shopify journey 🎒
March 25, 2024
Installed, integrated & customized in less than a day, including the time it took to work with their great support team. Thanks, guys! A+
Amazing that we were able to help you get your custom registration form up and running so quickly! Thank you for taking the time to leave this review, and happy EARLY 4th of July 😉🧨
March 20, 2024
Works very well for us and their customer service has been stellar.
Thank you for taking the time to write this review 😎 We're happy to hear that our support team has been so extempore. Don't hesitate to reach out to us if you have any questions, comments or feature suggestions. Your feedback is invaluable 😊