Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.9
feedback
369
chart
#422
All reviews
Rating Breakdown
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March 9, 2024
I am using this app solely to replace the customer sign up/register account forms. Functionally, it's the same form, except for one major thing. It has a built in "invisible" recaptcha (no puzzles) that has blocked ALL the fake spam customer accounts I have been dealing with. Our site was receiving about 50 a day and I was constantly deleting them from here and Klaviyo. Exhausting. I didn't want to pay for an app when Shopify should fix this at the source, but I had to bite. It was too much work and no other IP blocking app worked. This is the ONLY thing. Also customer service is great.
Thank you for taking the time to leave this review. We're constantly looking to add features that save our merchants time and headaches. Thank you for giving us a chance and letting us be a part of your Shopify journey 😊
March 8, 2024
Helium has some of the best customer service I have ever experienced for Shopify apps. They are responsive via chat and email and actually read your message to provide relevent and specific guidance, often solving the problem. This is so refreshing! Definitely recommend!
"Refreshing" customer service 💪🏼 love that! Thank you for taking the time to leave this review and we hope you're ready for riding weather 🏍️
Feb. 20, 2024
We have been using Helium CF for quite sometime to manage our register/account section with great success. However, where this company really shines is it's customer service. Clear concise communication, with generous help and lightning fast turn around times. Truly above and beyond compared to most other "support" experiences I have had. These are your guys. Period.
Thank you so much for taking the time to leave this review and for for trusting us with your registration for so long 😊 It's not easy to keep support in house and based in the US, but we believe it's the best way. Thank you for this feedback. We're always here when you need us 💪🏼
Feb. 1, 2024
Thank you so much for taking the time to rate Customer Fields! Hope you're enjoying the winter up North 🇨🇦
Jan. 31, 2024
Great app, really gives you the chance to walk your customers through different flow and store a great range of info as custom metafields. And great integrability with other apps. aAlso great customer service!! I personally was helped by Brett and he truly helped us through the process.
Thank you so much for leaving this amazing review! It's wonderful to hear that our obsession with metafields is a serious value add for you and your store💪🏼 It's also great to hear that Brett was to guide you on your way! Continue to let us know how we can improve Customer Fields and don't hesitate to reach out if you have any more questions or concerns 🙂
Jan. 29, 2024
App works as expected, the support team quickly respond to and resolve any support requests.
We're so excited that you're enjoying the reliability and support we provide with Customer Fields! Thank you for taking the time to leave this review and thank you for allowing us to be a key part of your Shopify journey 😎
Jan. 24, 2024
Brett was very helpful and went above and beyond to assist me. It was also done quite quickly(a day) in alignment with my website launch. Thanks, I have no complaints!
It's great to hear that Brett was able to get your form up and running in such a short amount of time! We're excited that you are able to use Customer Fields to bring your community together through football! ⚽️
Jan. 19, 2024
We have used Custom Fields now for several years as part of our reseller signup and approval process. From day one, the app has worked flawlessly and done exactly what we have needed it to do. Customer support has always been fantastic as well; they are responsive, friendly, and truly go out of the way to help wherever they can. We are a big fan!
Thank you so much for this review! Hearing from a long-term customer encourages us to keep making Customer Fields even better 💪🏼 Thanks again for taking the time to share your experience - we truly appreciate being a part of your Shopify journey. Hope you're enjoying the PNW winter as much as we do ☔️
Jan. 10, 2024
We had the pleasure of using Helium Customer Fields for nearly a year, and it's been a fantastic experience, particularly due to Brett's outstanding support. Brett went above and beyond to assist us, skillfully handling some CSS styling to enhance our form's aesthetics. His patience and friendliness in answering all our questions were remarkable. This app has been a vital part of our workflow, so much so that we've decided to integrate it into our new store as well. If you're looking for a reliable and versatile custom form solution, Helium Customer Fields is definitely the way to go. Highly recommended for its excellent functionality and exceptional customer service!
Thank you so much for taking the time to leave comprehensive review 😊 Brett is dedicated to "going the extra mile" and it's good to hear that he was able to assist you so well! Thank you so much for trusting us on your new store, and we're excited to continue with you on your Shopify journey 🎒
Jan. 3, 2024
We're using Helium on our B2B-only website where customers need to tell us about their business and get verified before they can order from us. Happy with it. Both the app (user interface, customization possibilities) and the team (support, frequent app updates) are great!
Thank you so much for leaving this amazing review 🤩 We're incredibly proud of the work we put into Customer Fields day in and day out, and we're excited to be a part of your Shopify journey!
Dec. 28, 2023
I've been using customer fields for my store and it's exactly what I needed to collect custom data from my customers! The customisability is so powerful as you can make CSS changes and add custom data columns. The app itself runs so smoothly and is super user friendly and easy to navigate. Whenever I run into any issues customer service has always been able to solve them - no matter how big or small. Special shout out to Brett who is probably sick of the amount of times I ask for help, yet is gracious in resolving my enquiries every time.
Thank you for taking the time to leave this review! We're so happy to hear that Customer Fields has been such a game-changer for your store. Usually, I'd say, "Don't hesitate to reach out" but in this case I don't have to 😉 Keep the questions and feedback coming, it's how we know what we're doing well and where we need to improve 💪🏼 And yes, we're always blown away by Brett's patience, it's next level!
Dec. 27, 2023
Love Helium Customer Fields! Customer service is always there to help me out if I ever need it and are always quick to reply.
Thank you for this review! We are constantly striving to give 5⭐️ support and we're happy to hear that it's paying off. You know where to find us 😎
Dec. 19, 2023
It does exactly what it says it should and I have encountered no issues. Minor tweaks were solved very quickly by Brett. The options you have available are excellent. We use this app as Shopify have a bug where it would sign up the user automatically without sending a confirmation link for activation. This app solved this shopify bug in seconds! Well recommended.
Thank you so much for this fantastic review! We're glad to hear that Brett was able to fix those minor tweaks so quickly 💪🏼 Please don't hesitate to reach out if you have any other problems or have ideas for new features - working closely with merchants like yourself helps drive our development 😎 Thanks again for taking the time to share your experience!
Dec. 17, 2023
i have uninstalled app but the form still stay the same ,no customer service at all !
Hi there, you caught us on a weekend. Our support hours are Mon-Fri 9am-5pm PT. I believe our support team has already connected with you, but here’s the information again: As mentioned in our “Uninstall Notes” email, if you installed the app prior to November 2022, you may have some of the app’s legacy code still in your theme which needs to be manually removed. You can reference our help guide for removing legacy code here: https://help.heliumdev.com/en/articles/3561953-liquid-uninstall If you need some help with this, our team is ready to help. Please respond to the message from our support team and let us know how you’d like to move forward. 😊
Dec. 7, 2023
Great and speedy service!
We appreciate you taking the time to leave this review! Providing speedy and excellent customer support is our top priority, and we appreciate your feedback 💪🏼
Dec. 6, 2023
Helium offers world class customer support to us. Very helpful and responsive. I love them!
Thank you for leaving this review! We put a lot of time and effort into supporting our app, and being called "world class" is high praise! 🌏 We're here for you whenever you need assistance 😎
Nov. 16, 2023
Der Support hat mir Nett und Schnell geholfen mein Problem zu Lösen. Das Problem wurde zu 100% vom Support behoben, nachdem er Zugang zu meinem Shop erhalten hat. :)
Wir freuen uns sehr zu hören, dass unser Support-Team Ihnen helfen konnte! 😎Vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung abzugeben! Wir hoffen, dass Sie uns in Zukunft mit allen Bedenken kontaktieren 😊
Nov. 15, 2023
Had reason to call upon the support team and they were extremely quick in responding and the advice sorted my problem easily. Would certainly recommend
Thank you for leaving this review! We're thrilled to hear that our Customer Success team was able to quickly steer you in the right direction 😎 If you ever have any more questions or need assistance in the future, don't hesitate to reach out!
Nov. 6, 2023
Thank you for taking the time to leave this review! We're excited to be a part of your Shopify adventure 🎒
Nov. 3, 2023
Brett responded within minutes of submitting a support request. He quickly understood the issue, completed some initial investigation and had the issue resolved promptly. I would highly recommend this app and support is awesome!
Thank you for taking the time to leave this review! We are super happy to hear that the incomparable Brett was able to do what he does best 💪🏼 We work hard to provide solutions, answers, and documentation for our app, and it's nice to hear that we're adding value and being helpful 😎 Don't hesitate to reach out with any further needs or questions.