Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.7
feedback
227
chart
#373
All reviews
Review RSS Feed
Sept. 19, 2025
This is awful ... We can't validate accounts like we used to do. The view is not as clear as before. Please do an update ASAP
This issue has been resolved! Thanks for bringing it to our attention. Please reach out to support if you encounter any other issues.
Sept. 15, 2025
Customer Fields enables us to quickly show required conditional inputs on forms depending on how our customers were referred. I caused some issues in hiding conditional fields, but the Helium team quickly directed me in the correct direction in under 20 minutes.
Amazing! We're so glad that our Customer Support team was able to quickly figure out those hidden fields 🫣 Who hasn't accidentally hidden a conditional field on a registration form? I know I have. Thank you for taking the time to leave this review, and you know where to find us if you need any further assistance 😊
Sept. 8, 2025
No one is here to help. the supporting time 8am-4pm is bull shit. I paid, but lots of my customers got stuck when they submitted a form, no matter using mobile nor desktop. What a joke this app
We are so sorry we missed you. We are a small team working US office hours, and it looks like your initial support request was made on Sunday at 1pm. Thank you for being patient with us, and it looks like our support team is actively working on your support ticket. Again, thank you for reaching out and giving us the chance to prove that we really do support every app we create.
Sept. 5, 2025
The app helped us to add birthdays to our customer accounts and register page. Specifically Jakin was one of the best customer support reps I have ever dealt with! He was thorough with his explanation and guidance. He even took the time to take screen recordings and screenshots, walking me through anything that I had issue with. Top tier help here for sure! Would highly recommend
Thank you so much for leaving this review! It's great to hear that Jakin's support was above and beyond and that you were able to properly add a birthday field to your customer registration page 🎉 Don't hesitate to reach out to us with any future questions or concerns. Also, let us know when those B5 notebooks come back in stock 😍
Aug. 13, 2025
Support’s unreal — fast, friendly, and actually fixes things. Helium’s worth it for that alone. Shoutout to Jakin!
Thank you for taking the time to leave this review! Jaken is awesome, we quite agree. We also agree that our office needs to make those bacon wrapped dates with Chevre 😋 Again, thank you for leaving this review and let us know if you need anything else.
July 30, 2025
Me ayudaron con un problema que tenía. Son muy atentos y muy eficientes. Los recomiendo mucho.
Gracias por dejar esta reseña. Nos alegra que nuestro equipo de soporte haya podido ayudarte con tu problema. Gracias por permitirnos acompañarte en tu experiencia con Shopify.
July 24, 2025
Thank you for the 5 ⭐️ review! We appreciate you taking the time to leave us the stars.
June 27, 2025
For my client, there was a business requirement to collect a lot more customer information than Shopify native could do. As we have also enabled Sparklayer for their b2b business we needed a tool that would work flawlessly with both Shopify and Sparklayer. Helium Customer Fields is easy to use, reliable and while some configuration issues occurred initially, support was prompt and the client is working as desired. Documentation was a bit slim on the ground when I first implemented things, but once I understood their process, it all got easy. Recommended.
Love this review! We built CF because merchants needed custom data collected during registration and it's great to hear that we're still providing exact and robust solutions. We love Sparklayer and have many shops that use both CF and Sparklayer in tandem to accomplish their goals. Thank you for taking the time to leave this review, and please don't hesitate to reach out to us with any further questions, concerns, or even thoughts on what you'd like to see our app do 😎
June 25, 2025
Atendimento muito bom, suporte excepcional e cumpre o que precisávamos.
Agradecemos por reservar um tempo para nos avaliar. Esperamos que a Customer Fields continue a oferecer exatamente o que você e sua loja precisam. Entre em contato com o suporte caso tenha mais dúvidas ou comentários.
June 21, 2025
Customer Fields has been an outstanding addition to our store for two reasons. The robust features and the exceptional support team. The app workflows and variable rules you can create are excellent. It was easy to setup rules for collection tax exempt documents for certain states which is very important for our business. This feature alone has significantly improved our customer experience and streamlined our internal workflows. The support has been amazing! We had some issues with the CSS and Jakin was able to quickly resolve the issue for us. I highly recommend Customer Fields to anyone looking for a versatile and customizable solution.
Amazing! It is so good to hear that Jakin was able to guide you to a CSS solution 😀 Your registration form looks amazing! Thank you for taking the time to leave this review. It really means the world to our team. Thank you. Don't hesitate to reach out to us with any future questions or concerns 😊
June 7, 2025
When someone leaves a bad review on your app, you start sending them emails every day asking them to change it. But when a customer actually needs your help, you don’t respond to any emails at all.
We received one ticket from you about a month ago on a Sunday. We replied the next day when we were back in office, and offered a refund. We also sent a follow up to that email, but we didn't receive a reply to either email. You have been issued a full refund. Is it possible that our emails ended up in your spam folder? We follow up with ALL users regardless of their experience. We take extra care with users who have had a bad experience, because creating a good experience is how Helium has done business for over 10 years. In regards to your statement "you start sending them emails every day asking them to change it" is defamatory and wholly unfounded. There is no basis for this comment.
June 3, 2025
Phenomenal support - I originally left a 1-star review due to a serious flaw: the “approve” button wasn’t showing on mobile when the list was long — which made it impossible to approve customers on the go. It had been that way for over a year, and I was told it wasn’t on the roadmap. - To their credit, Helium’s leadership stepped in quickly after my review. They acknowledged the issue, pushed a hotfix almost immediately, and offered a credit for the inconvenience. The COO even reached out directly and genuinely owned the situation. - The issue is now resolved, and mobile approvals are working as they should. It shouldn’t have taken this long, but the way they handled it once it reached the right person gives me confidence in their willingness to listen and improve. - Thanks to the team for finally addressing it.
Thank you for alerting us to that issue 😊 Your review was the feedback we needed to propel the entire team to coding a solution. Know that the humans at Helium do genuinely care and take every review seriously. A good trait for anyone (not just a team of app developers) is the "willingness to listen and improve" and your feedback allowed us to show that, so thank you again for taking the time to leave that first review AND for being willing to give us another chance. Don't hesitate to reach out to us with any further questions/feedback. We'll be here 😎
May 22, 2025
Quick and easy, and gave us what we needed. Support was helpful with getting an existing customization to work with the new form.
"Quick and easy" might just become our new tagline 💪🏼 Thank you for taking the time to leave this review. We're here if you need anything, and go Bears 🐻
April 14, 2025
Customer Fields has been a great solution for our store, not only because of its features, but also because of the awesome support. This app allowed us to enable customer profile editing directly by customers themselves from the My Page area — something that Shopify's default setup doesn’t support. We were also able to enable the “Require email verification” option easily. These features have made a big difference for both our customer experience and internal operations. Whenever we’ve had questions or needed clarification, the support team — especially Brett — responded quickly and clearly. Their guidance helped us resolve things smoothly and with confidence. They also supported us with updating our DNS records. The team truly stands out. Thank you again for your reliable and thoughtful support! We’re very happy with our experience and highly recommend this app to anyone looking for both flexibility and trustworthy support in a registration app.
Thank you so much for taking the time to leave this review 😊 We are so happy that Customer Fields has been able to provide you and your customers with the ability to edit their own profiles as well as require email verification 💪🏼 We hope that you will continue to reach out if you have any other questions or suggestions in the future, and thank you again for such leaving us such a kind review. この度はレビューをご投稿いただき、誠にありがとうございます😊Customer Fieldsがお客様とお客様の顧客にご自身のプロフィール編集機能とメール認証機能を提供できるようになったことを大変嬉しく思います💪🏼 今後ともご質問やご提案がございましたら、お気軽にお問い合わせください。また、このような親切なレビューをご投稿いただき、重ねて感謝申し上げます。
April 11, 2025
It was just the end of the day and going into the weekend. Brett stayed on the chat until I was finished setting up the app. Thank you so much for your help. I really do appreciate it. GREAT APP
Thank you for leaving this review. The "extra-mile" mentality is something we champion in everything we do, and it is great to hear that Brett's dedication made a difference for you 💪🏼 Again, thank you for taking the time to leave this review!
April 4, 2025
Brett was extremely helpful with assisting me with my questions. It's clear he knew the ins and out and didn't hesitate to resolve any of my inquiries.
Brett is such an asset to our team 🤩 We're always asking him questions and working with him to improve Customer Fields! Thank you for taking the time to leave this review, and please don't hesitate to reach out with any further questions, concerns, or suggestions you might have 💪🏼
April 3, 2025
Thank you for the five ⭐️ review! We really appreciate you taking the time to rate our app. Here's hoping that our collaboration will continue to be a smokin' success 💪🏼
April 2, 2025
excellent app for B2B Customers
We appreciate you taking the time to leave a review! We love that you're able to use Customer Fields to register new B2B merchants 💪🏼 Thank you for letting us be a part of your Shopify store 👕
March 4, 2025
We were able to avoid complicated backends to enable secure authentication to write customer data to Shopify. The support team at Helium was excellant and helped us trouble shoot a lot of custom functionality we built around their form builder.
Using app
10 months
Total reviews
1
Average rating
5.0
Thank you for this paws-itively amazing review 🐶 We're so excited that you are able to capitalize on the robust customization that we've built into Customer Fields and that our support team was able to help with your form 💪🏼 We're here if you need anything in the future!
Feb. 12, 2025
Great app with a ton of features that expands upon forms and account creation flows. Very useful to deal with New Customer Accounts. Amazing customer support - shoutout to Brett! Super knowledgeable and responsive.
Brett is pretty amazing 🤩 Thank you so much for taking the time to leave this review and giving Brett a shout out! We're a tight-knit team and we celebrate when one of our team gets recognized 💪🏼 Thank you for letting us be a part of your Shopify journey!