Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.9
feedback
374
chart
#416
All reviews
Rating Breakdown
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Feb. 12, 2025
Great app with a ton of features that expands upon forms and account creation flows. Very useful to deal with New Customer Accounts. Amazing customer support - shoutout to Brett! Super knowledgeable and responsive.
Feb. 5, 2025
Helium's team is top notch!! We created a Form through them and we were having issues with the email flows that we set up on our own. When I reached out to the support team (specifically Brett), he got all the way into the email template code through Shopify and helped me figure out exactly what the issue was. I couldn't be more grateful because it was starting to cause issues for our customers. I highly recommend Helium and their team to support your business
"Top notch?" That's amazing ๐คฉ I wonder if we should give Brett a new middle name? Thank you so much for taking the time to leave this incredibly thorough review! We really appreciate it ๐ช๐ผ You know where to find us if and when you need further assistance, and thank you so much for trusting us on your Shopify adventure.
Jan. 24, 2025
App works really well and the chat support has been excellent!
Thank you for this review! We really appreciate you taking the time to pause your world class skiing training to give us a great review โท๏ธ We hope that the snow is plentiful for you all, and we're here when you need us ๐ช๐ผ
Jan. 21, 2025
I love this app. Streamlines our account sign-up process. Give the app a try; you will love it, and the support is excellent, too.
Amazing, thank you for taking the time to leave this review! We're pumped (pun fully intended ๐) you had such a positive experience with our Customer Success team. We hope to continue to save you time and please don't hesitate to reach out with any future questions, concerns or thoughts ๐ช๐ผ
Feb. 7, 2025
We are using Helium Customer Fields along with its sibling app: Strike Automatic Discounts. Both are great app, Strike to offer automatic discount, Customer Fields to set up a form. The support is responsive and friendly, very easy to understand without cumbersome technical terms. They are open to new ideas and needs of merchants, too. So we are really happy. As some other merchant mentioned, they are kind to go beyond the app function and suggests possible methods like combining Shopify Flow, and how it works. Very clever made app with very kind people behind. Thank you very much!
Thank you very much for your kind review. We are always trying to keep our apps simple and easy to use and it's great to hear that our obsession is making life easier for you ๐ช๐ผ We're glad we were able to help you find a solution to your problem and if you have any other questions, please don't hesitate to reach out to us again ๐
Nov. 14, 2024
I downloaded this app, but after reaching out to customer support, I learned something surprisingโtheir app could do what I needed, but it would be easier and free with the Shopify Flows app! I couldnโt believe it. Instead of just taking my business, the support team genuinely cared and recommended a different, cost-free solution. Incredible customer service and HONEST company! Theyโll be my first choice when I need a solution for customer fields. Theyโve earned my business!
Wow, this is such a great review ๐คฉ Thank you for taking the time to write this. We genuinely want every merchant to find the best solution for their store, and we're glad to have helped steer you in a better direction. Also, we're changing our tagline to "Helium, the honest company." ๐ You know where to find us if you need anything else.
Nov. 1, 2024
Amazing customer service!
Thank you so much for taking the time to leave this review. We strive to be "amazing" in everything we do, so it's great to hear that our customer success team was able to nail that for you ๐ช๐ผ Hoping that Customer Fields continues to be a "wick-tory" for your store ๐
Oct. 22, 2024
Works just as stated and very responsive/supportive customer support team. Hard to find apps that respond so quickly like they do!
We are happy to hear that our customer success team was able to assist you (it is our joy to field questions and try to find a solution for you, even if that solution isn't our app ๐). Thank you for taking the time to leave this review, and we hope that Customer Fields continues to be a hole in one solution for your store โณ๏ธ ํ์ดํ !
Oct. 8, 2024
Enabled our customers to create a B2B company without us having to get involved in the process, vital to the smooth running of our site. Amazing bit of kit so far.
Amazing review! Thank you for trusting us with creating a more seamless B2B company creation on your site. Also, "Amazing bit of kit," should be our new tagline ๐ช๐ผ Again, thank you for taking the time to leave this review and we're proud to be with you on your Shopify journey ๐
Sept. 30, 2024
The best app for creating custom sign up forms. Support is top tier. If you need the best and don't mind paying a little more than alternatives, Helium is the way to go!
Oh my goodness ๐คฉ Thank you for this amazing review and for highlighting (get it ๐) our amazing customer support team! We appreciate trusting us with your store, and look forward to continuing with you on your Shopify adventure.
Sept. 11, 2024
I was really impressed with the customer service from Helium. They were responsive, helpful, and went above and beyond to ensure I was taken care of. It's clear that they truly value their customers and are dedicated to providing a great experience. Highly recommend!
Thank you for this review ๐ We appreciate you reaching out to our support team and for being so understanding. We genuinely value each of our customers and thank you for trusting us with your customer registration while you used our app. We're here when you need us, and all the best ๐
Aug. 26, 2024
Thank you for taking the time to leave us this review! We're always excited to hear from our merchants. Thank you for letting us be a part of your Shopify journey ๐
July 25, 2024
very useful app, very simple and immediate, exactly what I was looking for, a round of applause also for the support service, fast and professional
๐๐ผ Siamo d'accordo che il nostro team di successo del cliente merita un applauso! Grazie per aver dedicato del tempo per lasciare questa recensione e ciao! ๐ฎ๐น ๐๐ผ We agree that our customer success team deserves a round of applause! Thank you for taking the time to leave this review and ciao! ๐ฎ๐น
July 23, 2024
Helium Customer Fields has been a great tool for creating customer input forms for our B2B e-comm business and the customer support team has been absolutely fantastic at helping us solve challenges related to some related shortcomings of Shopify Plus.
It's great to hear that you were able to leverage custom input fields on your B2B registration! That's a huge reason why we created Customer Fields ๐ We're also glad that our customer success team was able to help solve your challenges. You know where we are if you ever need any further assistance ๐
July 22, 2024
Best App, highly recommended! Outstanding support solved all our problem! And very knowledgeable!
"Outstanding support" ๐คฉ Thank you for the kind review and for taking the time to leave it. We hope to continue to support you on your Shopify adventure ๐
July 11, 2024
Recently, we integrated Helium Customer Fields, which significantly improved our application processes by automating them, thus boosting efficiency and reducing errors. Their support team excelled when we needed a custom solution, responding promptly with an effective fix. Helium Customer Fields is highly recommended for its reliability and outstanding customer service.
Amazing! ๐คฉ Thank you for taking the time to leave this thorough review. We take pride in our reliability and are customer success team is constantly striving to provide our merchants with the solutions they need. It's so great to hear that you're able to leverage Customer Fields to save time and reduce errors ๐ช๐ผ Again, thank you for trusting us on your Shopify adventure ๐
July 8, 2024
Easy to use, effective, lots of customization, and some of the best customer service
๐ Thank you for taking the time to leave this review. We're all about adding value and customization to our app, and we're glad that our customer support team was able to help you. Keep growing ๐โ๐ซ
May 10, 2024
Thoroughly impressed with this app. I have been evaluating different apps for a custom registration workflow for my wholesale business and this app happened to be the last app to evaluate and blew all others away for fun'c around custom forms, integration to shopify, abiliy to manage customer data, import, export, existing customer activation workflow etc etc. This app does not include volume pricing, discount and other wholesale specific features but it's BEST one around this customer management piece than anything i've seen. Highly, highly recommend this app.
Wow, thank you for this kind and wonderfully thorough review ๐ We're just glad that you persevered and found us! Also, thank you for voicing some features you'd like to see us implement. We're constantly improving Customer Fields and feedback like this informs where we spend developer hours. We're here for you when you need us, and welcome aboard ๐
May 8, 2024
App works exactly as you would imagine. It is also useful for tweaking some of the customer data points Shopify does not give and we need to have from our customers. I would like to give a special shout out to Brett as he was very helpful showing a lot of professionalism.
๐๐ผ we LOVE shout outs! We're so happy and proud to have Brett on our team guiding merchants to solutions. Thank you so much for taking the time to tell us that he's doing a great job, and thank you for letting us be a part of your Shopify journey ๐
May 1, 2024
Built out very well, giving lots of needed functions. Great support team, very knowledgable. Very customizble, and easy to view data either from their app or directly in Shopify.
Thank you so much for taking the time to leave this review! We're so glad that our support team was able to provide you with the information and help you needed. Thank you again for letting us be a part of your Shopify journey ๐