All reviews

Rating Breakdown

  • 5
    95% (349 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

Aug. 28, 2018

Love this app!!!! The staff is sooooo amazing also!!!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 21, 2018

I have had the most outstanding experience with this app and the support team. Kyle, in particular, was extremely responsive and knowledgeable. I upgraded from the Pro to the Advanced account, and it was worth every penny. With only a basic working understanding of coding, I found the team very helpful as they guided my build of a custom interface and database on the foundation of the app. Based on thorough research of the marketplace, this app is one of a kind for the job of storing customer data, and their service is best-in-class. Would recommend x10! THANK YOU KYLE

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 16, 2018

This app is really awesome!!! Very friendly customer service. Perfect! Exactly what I was looking for.

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2018

Great for my customer portal. Am able to generate great internal customer data. Great support as well.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 14, 2018

This app works great for us. We are using it to collect info and for customers to register their product. The support staff has been the best we have come across. Thanks so much for a great product and even better support!!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 4, 2023

Very quick at answering any questions I have! Very easy to build your form with whatever fields you want. Also, they are very nice people to work with!

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for being a loyal customer for 5 years and counting! 😄

5 / 5 Share

July 24, 2018

Chelsea is AWESOME!!! What a good support team and KIND!!!! Love ya!!!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2018

The team at Helium are extremely kind and understanding given certain unique situations. I have had great customer service experiences and with that alone I give them 5+ stars.

Using app

Over 3 years

Total reviews

8

Average rating

4.3

5 / 5 Share

July 12, 2018

The app works perfectly, the support is fantastic, and it's quite speedy! We've used this on several sites across several themes, and it works every time. There was one small graphical issue on one of the themes, but the support team was kick to jump in and fix it. Great app!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2018

Simple to use, has all the features I need and great customer service that responds quickly if I need help or have any questions.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

4 / 5 Share

July 10, 2018

Developer is very responsive to customers. I appreciate that.

Store

Petshow

Using app

Over 2 years

Total reviews

5

Average rating

4.6

5 / 5 Share

June 28, 2018

This app does what it needs to do, for our store we needed more information from our customers when they created an account than what Shopify allows, so this was a life saver in that sense! Thank you Customer Fields!! Do you Vape? Check out our retail site: www.themodshield.com

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2018

Customer Fields not only does most of what I need, but those areas where it doesn't, their support team is ready to help wherever they can. Very impressed to say the least. Would highly recommend to anyone needing more customer fields and would like world class support. Thanks for all of your help Chelsea!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2018

Simple to use and manage, but very flexible. I love the ability to keep my customers contained within Shopify and extend my metadata for our specific use case. Support has been excellent, highly recommend.

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 20, 2018

We couldn't run our store without Customer Fields from Helium Dev. It allowed us to save easily save vital customer information and print that information inside our transactional emails. The documentation is great and support from Helium has been even better, with quick and helpful responses. Don't hesitate to contact them if you need something custom with the app, or you aren't sure if it's right for your store. They may offer you reasonably priced custom development on top of their existing Shopify apps that more closely fit your needs. 5 stars!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 31, 2023

Very prompt support and great customer service. I had spent a bunch of time trying to figure out how to do something, and eventually gave up and asked them if there was a way to do it, and BAM they made the change for me within an hour! Update 2023: Still excellent, and new features since my initial review in 2018 have allowed me to do lots of new things. 6 stars!

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 18, 2018

Great app for expanding our customer fields. Very responsive reps, couldn't be happier!

Using app

About 2 years

Total reviews

9

Average rating

4.6

5 / 5 Share

June 16, 2018

Robust way for us to store additional customer information eg membership numbers, start and expiry date of membership.

Using app

About 2 years

Total reviews

3

Average rating

5.0

4 / 5 Share

June 14, 2018

I've used this app to add an additional field (wedding date) on my account sign up page and also offer customers the ability to edit their account details (a basic ability Shopify should offer anyway). The only reason why I have given it 4 instead of 5 stars is that the additional fields can't be synced to MailChimp.

Using app

5 months

Total reviews

6

Average rating

4.0

Developer Reply

Stumbled on this while browsing old reviews. Just wanted to let you know that we now support syncing custom fields to MailChimp, Klaviyo, and many others through our Zapier integration. Let us know if you need any help setting this up!

5 / 5 Share

June 12, 2018

Great App! No issues or glitches to report so we are 100% happy with our choice to use this app.Thanks Guys!!

Using app

9 months

Total reviews

1

Average rating

5.0