All reviews

Rating Breakdown

  • 5
    95% (349 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 21, 2019

We absolutely love this app! Support has been great as well. We were looking for a way to create beauty profiles for our customers, and we've been very happy with what we've been able to accomplish with Customer Fields. All-in-all, great app and great support.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 3, 2019

I have used Customer Fields for two sites thus far and i absolutely love the app. Customer service replies really promptly and can fix the issues very quickly. I recommend!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2018

Very impressed with Helium's Customer Service. They responded quickly and walked me through what I needed to do. The app is very easy to use. I'm very happy I found this company and this app.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2019

We updated our site and ran into some bugs. Most app developers take a couple of days to respond, but these guys were returning my emails within just minutes and we had our bug worked out within the hour! Service goes a long we and we appreciate every bit of it!

Using app

About 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 5, 2019

Very useful App! Great developer service! Just a small amount money saved a lot of work for us! Highly recommend! Well always use! Love~~~~~~~~~~~~~~~~~~~~~~~~

Using app

Over 3 years

Total reviews

11

Average rating

4.5

5 / 5 Share

Nov. 16, 2018

I had the need for a set of unique fields for our customers in order to provide dynamic content when they are logged in. Customer Fields made it easy for me to collect the required data as well as it gave me a set of hooks to be able to manipulate my web pages using the collected data. I had one issue where I needed some assistance from the developer. Chelsea was a pleasure to work with and helped me address my needs with both professionalism and patience. I recommend both the product and the company.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 7, 2018

Great customer service and very easy to use! The team is extremely responsive and helpful :) Highly recommend these guys!

Using app

Over 1 year

Total reviews

4

Average rating

4.3

5 / 5 Share

Nov. 3, 2018

Thanks to Nick & the team at Helium! They're excellent with support and this is a fantastic app to help with customer maintenance.

Using app

Over 8 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 18, 2018

they are the freaking bomb . com lol and their text customer service is beyond fast they help me right on the spot...

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 18, 2018

The app works perfectly. Even helped me set up and customized upload fields to match my store. Excellent Service!

Store

KC

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

4 / 5 Share

Oct. 18, 2018

We've been using this app for 6months & we're very satisfied with their support especially for our highly customized form!

Using app

9 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 12, 2018

Great support from their team for a custom install on a theme. The app does exactly what it is described to do.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 5, 2018

Program works really well. Super easy to use and works as advertised. Keep up the great work! Definitely recommend to all Ecomm shops.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2018

This company goes above and beyond with their customer service! Highly Recommended! A+++++++++++++++

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2018

Absolutely fantastic service. Chelsea figured everything out for us! Wouldn't hesitate to suggest them to another store looking for help with gated content etc.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2018

I downloaded Customer Fields because I wanted my customers to be able to have a more personalized account experience. The best part about this product is the excellent and responsive customer service!

Using app

4 months

Total reviews

1

Average rating

5.0

2 / 5 Share

Aug. 28, 2018

The staff was helpful to try to resolve issues, if not a little slow to respond. Overall for simply the addition s of custom fields, and without social media log in capability I just cant justify an extra $20 a month when I cant see much benefit and am paying for a essentially a month of trying to get it configured right.

Store

Inerd4u

Using app

19 days

Total reviews

1

Average rating

2.0

5 / 5 Share

Aug. 28, 2018

This app and the support is just.. amazing. I got quoted a crazy amount of $ (upper $4k) to have the same functionality added to my store. Then I found Customr. I was initially extremely lost, and not sure if it does what I need. So I started a chat with Chelsea, and she got me up and running in no time! She even did the whole setup I needed! If you need ANY custom fields added to your store - I strongly suggest getting this app. You will not regret it!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 28, 2018

Yes, yes yes! Get this one! I tried a slew of other apps before this. They did the installation - even fixing some code another app had left behind. My business makes semi-custom clothing for women ministers. I need to have measurements before we can make anything - this app gave me a very easy and professional login with all the info I need to collect, including ways for me to put in notes to explain things. I wish every app I needed was made by Helium!

Using app

7 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 28, 2018

Awesome app and support, the team is really nice and fast at problem solving.

Store

Atlasmo

Using app

3 days

Total reviews

1

Average rating

5.0